Sophie is the name of the manager she is completely rude and very unprofessional it does not need to be working with the public I would highly recommend to not go to the Starbucks because of her
Atmosphere: 1
Service: 1
Heidi Brown
4 small chairs,no stools by outlets at windows n they had NO FOOD. I asked when truck comes n they said if people r not ordering food they don't order it! Huh?!! How can we order something you dong stick??? Awful. I used that place for meetings 2x n tried again for a date. Awful. We walked out. Spot down in Kenmore is amazing!!!
Atmosphere: 1
Food: 1
Service: 1
Frank Pizza
Not letting coustmer use the bathroom is a serious joke how dare they be so selfish đ€
Atmosphere: 2
Food: 3
Service: 2
Yaimara Wheaton
I am extremely disappointed with the way my 14-year-old son was treated at this Starbucks location. I dropped him off early in the morning before catching a 5 AM flight, but in the rush, I forgot to give him money. Since he doesnât have a phone, he had no way to contact me. Instead of showing any compassion or attempting to find a solution, the staff kicked him out into freezing rain, where he stood for two hours before arriving at school cold and wet.
This situation was completely avoidableâhad they simply reached out or allowed him to stay inside, I would have gladly placed an online order. Itâs unacceptable for a young teenager to be treated this way, and I am beyond frustrated that basic kindness and customer service were not extended to him. I sincerely hope Starbucks addresses this issue so that no other child has to experience such treatment in the future.
Atmosphere: 1
Food: 1
Service: 1
Aziz Naji
Manager is very rude and hot headed. Disgusting.
Molly Burke
Today I was served a disgusting, clumpy and bitter matcha latte. I asked my partner to take care of it because a week prior I watched the same employee pour whole milk into my matcha that was supposed be to be coconut milk. I am not a picky person but watching this girl mess up my drinks multiple times is not okay with me. My girlfriend politely asked for a different drink to be made. The employee was slamming things around, talking smack with her employees and kept stating âThis is how they lookâ and arguing before making a new drink. Never have I received such a disgusting beverage at any Starbucks location. The customer service is insanely horrible. As a fellow customer service worker, I would never give someone such a hard time about my own mistakes. I will no longer be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
No Name
No comment
hayffa alkadhimi
It's a very bad day. I am a Muslim delivery driver. This is the second time in a week that I go to this place and the manager and the worker turn me away. I don't know why. They are rude to me. They call the police. I don't know what my fault is. I didn't assault them. I just want to do my job. I want the customer's order. I have heart problems and this made me have a heart attack this morning and I can't breathe. I wanted to call the police but I held back. If something happens to me, it's because I was fired and mistreated in this place. It's the worst place ever. The workers have no humanity and they are racist and rude. God does not accept this.
aliyah
Terrible customer service, The employee repeatedly said âwhatâ when she couldnât hear. on top of that I received the most disgusting matcha latte ever, I received it with literal clumps of matcha. disgusting 0/10.
I recently visited Starbucks and had an unfortunate experience with an employee named Sophia. She was rude and impatient during my visit, which made the interaction uncomfortable and unpleasant. As a loyal customer, I expect courteous and professional service, and this fell far below expectations. I hope management addresses this issue to ensure other customers don't experience the same treatment
Atmosphere: 1
Food: 3
Service: 1
Sam Ibrahim
expensive and the coffee is always bitter
Scott
Rudest staff here. Pick up here with doordash all the time and it seems like I'm a burden to them every time.
Service: 1
Mark Battaglia
Iâm not sure who Starbucks hires these days but my past two experiences were as follows. Iâd like a pour over. Whatâs a pour over? I better ask a manager and two do you sell ground coffee. Whatâs ground coffee? if Starbucks ever hired somebody whoâs smart and could think I think I would probably die.
Atmosphere: 1
Food: 1
Service: 1
Gerald Law
Today I ordered an ice coffee with a splash of milk but they give me a milky ice coffee and barista rude attitude and mad when i asked if he could do it over, I don't know why. Worst attitude. This is the second time Iâve had a Bad experience at this location. Employee had redish locs with face piercings.
Sophie is the name of the manager she is completely rude and very unprofessional it does not need to be working with the public I would highly recommend to not go to the Starbucks because of her
Atmosphere: 1
Service: 1
4 small chairs,no stools by outlets at windows n they had NO FOOD. I asked when truck comes n they said if people r not ordering food they don't order it! Huh?!! How can we order something you dong stick??? Awful. I used that place for meetings 2x n tried again for a date. Awful. We walked out. Spot down in Kenmore is amazing!!!
Atmosphere: 1
Food: 1
Service: 1
Not letting coustmer use the bathroom is a serious joke how dare they be so selfish đ€
Atmosphere: 2
Food: 3
Service: 2
I am extremely disappointed with the way my 14-year-old son was treated at this Starbucks location. I dropped him off early in the morning before catching a 5 AM flight, but in the rush, I forgot to give him money. Since he doesnât have a phone, he had no way to contact me. Instead of showing any compassion or attempting to find a solution, the staff kicked him out into freezing rain, where he stood for two hours before arriving at school cold and wet.
This situation was completely avoidableâhad they simply reached out or allowed him to stay inside, I would have gladly placed an online order. Itâs unacceptable for a young teenager to be treated this way, and I am beyond frustrated that basic kindness and customer service were not extended to him. I sincerely hope Starbucks addresses this issue so that no other child has to experience such treatment in the future.
Atmosphere: 1
Food: 1
Service: 1
Manager is very rude and hot headed. Disgusting.
Today I was served a disgusting, clumpy and bitter matcha latte. I asked my partner to take care of it because a week prior I watched the same employee pour whole milk into my matcha that was supposed be to be coconut milk. I am not a picky person but watching this girl mess up my drinks multiple times is not okay with me. My girlfriend politely asked for a different drink to be made. The employee was slamming things around, talking smack with her employees and kept stating âThis is how they lookâ and arguing before making a new drink. Never have I received such a disgusting beverage at any Starbucks location. The customer service is insanely horrible. As a fellow customer service worker, I would never give someone such a hard time about my own mistakes. I will no longer be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
No comment
It's a very bad day. I am a Muslim delivery driver. This is the second time in a week that I go to this place and the manager and the worker turn me away. I don't know why. They are rude to me. They call the police. I don't know what my fault is. I didn't assault them. I just want to do my job. I want the customer's order. I have heart problems and this made me have a heart attack this morning and I can't breathe. I wanted to call the police but I held back. If something happens to me, it's because I was fired and mistreated in this place. It's the worst place ever. The workers have no humanity and they are racist and rude. God does not accept this.
Terrible customer service, The employee repeatedly said âwhatâ when she couldnât hear. on top of that I received the most disgusting matcha latte ever, I received it with literal clumps of matcha. disgusting 0/10.
Atmosphere: 1
Food: 1
Service: 1
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Restaurantji Recommends
I recently visited Starbucks and had an unfortunate experience with an employee named Sophia. She was rude and impatient during my visit, which made the interaction uncomfortable and unpleasant. As a loyal customer, I expect courteous and professional service, and this fell far below expectations. I hope management addresses this issue to ensure other customers don't experience the same treatment
Atmosphere: 1
Food: 3
Service: 1
expensive and the coffee is always bitter
Rudest staff here. Pick up here with doordash all the time and it seems like I'm a burden to them every time.
Service: 1
Iâm not sure who Starbucks hires these days but my past two experiences were as follows. Iâd like a pour over. Whatâs a pour over? I better ask a manager and two do you sell ground coffee. Whatâs ground coffee? if Starbucks ever hired somebody whoâs smart and could think I think I would probably die.
Atmosphere: 1
Food: 1
Service: 1
Today I ordered an ice coffee with a splash of milk but they give me a milky ice coffee and barista rude attitude and mad when i asked if he could do it over, I don't know why. Worst attitude. This is the second time Iâve had a Bad experience at this location. Employee had redish locs with face piercings.
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