Oder a tall honey citrus mint tea with 3 honey blend syrup and 3 peppermint syrup didn’t not taste like neither ingredients was in tea . Line also was long for pick up order
Lady Poe
I don't know what's wrong with this location; the staff used to be nice. I tried to purchase whole bean coffee, and in the middle of the transaction, the barista just left me after she scanned the coffee bag. I was about to pay with my phone when she completely ignored me and began doing something else.
Kazi Yasmin
Horrible place, gave me hot water instead of coffee in the Togo coffee after waiting there for 30 minutes. Why come to work if you don’t actually want to work? They were busy eating themselves. I have never been to a Starbucks that’s this unorganized, dirty and makes this kind of ridiculous mistakes!!!!
Atmosphere: 1
Food: 1
Service: 1
Andrei Madan
Looks like Starbucks is subconsciously self destructive.
Viktoriia
I waited for coffee for more than 20 minutes and just left because I didn't have time to pick up the order. It upsets me if it takes more than 8 minutes, they should have informed me, I would have refused the order, otherwise I paid and didn't receive the coffee with croissant.
Atmosphere: 1
Food: 1
Service: 1
Alena Graham
This was possibly the worst Matcha I've ever had in my life, to mention the girl who took my order it was in incredibly rude. I don't expect this type of service from Starbucks. I've literally never had a bad drink until now.
Atmosphere: 1
Food: 1
Service: 1
Megan sciabarrasi
miserable baristas. i’m in active labor and moving so my husband and i grabbed some coffee before unpacking. the usual i always get with extra cold foam and extra vanilla sweet cream to lighten it up and lessen the caffeine, but got met with an argumentative older woman. the drinks were extremely simple just wanted the extra cream put in there. as an actual barista and store manager at a real cafe, i cannot believe the lack of accountability for such a quick fix. if you hate your job, leave. simple.
Atmosphere: 1
Service: 1
Jackie
Unprofessional and Racist Barista
I placed a mobile order through the Starbucks app, but when I arrived, the store’s doors were locked and a note said the lobby was closed, with drive-through service only. I could see my coffee sitting on the counter inside, so I went to the drive-through to pick it up.
When I told the barista my drink was already prepared on the counter, she responded very rudely, saying, “Next time you have to order at the drive-through.” There was no way for me to know the lobby was closed when I ordered, and the app didn’t provide any notice about it.
What made the experience worse was that she didn’t treat other customers the same way. Her attitude toward me felt discriminatory, and I left feeling very uncomfortable. If you are a person of color, please be aware that this location may not treat everyone equally.
Atmosphere: 1
Food: 1
Service: 1
L S
Rude, worst attitude at the drive thru, can never warm up food and given cold food, bad customer service, please fix the attitude and rudeness from the workers
Really bad customer service, so rude when you’re just trying to order…?
Atmosphere: 1
Food: 4
Service: 1
christina dirschedl
Would leave zero stars if I could, employees were all screaming at eachother including the manager, super unprofessional, employees were screaming about how much they hate the customers in the drive thru, zero acknowledgement for the customers in the store, employees were throwing things knocking signs over, no one wrote names on any of the coffees so no one could figure out which ones were which
Liv Q
Really awful experience. I'm sure the management is the issue, I won't be coming back.
Atmosphere: 1
Food: 1
Service: 1
Jose V.
Today, October 3rd, between 4:00 pm, I went to Starbucks on Delaware and the Kenmore was working as a Door Dash and had gone to pick up an order to deliver, I needed to go to the bathroom and I asked the supervisor if I could go and she told me that I had to buy something to use the bathroom. I told her that I was picking up an order as a Door Dash driver and she told me that Door Dash drivers were not allowed to use the bathroom. I have seen that Supervisor on several occasions speaking to customers with a bad attitude and bad manner, I felt very offended and at the same time discriminated against for refusing to let me use the bathroom, in addition to being Hispanic and not speaking perfect English. This is illegal in the state of NY, I have already documented myself. I filed a complaint with Starbucks customer service. I hope they take action against that Supervisor who leaves Starbucks with a very bad image and reputation.
Kris Hansen
Ordered my usual Venti Caramel Macchiato in the drive thru. I almost turned around to have it re-made but i had somewhere to be. It was weak and barely could taste expresso. Never had that issue before at ANY Starbucks. Super disappointing considering what a venti costs. Hoping it was a one-off.
This feels like a broken down starbucks.
Atmosphere: 1
Service: 1
Oder a tall honey citrus mint tea with 3 honey blend syrup and 3 peppermint syrup didn’t not taste like neither ingredients was in tea . Line also was long for pick up order
I don't know what's wrong with this location; the staff used to be nice. I tried to purchase whole bean coffee, and in the middle of the transaction, the barista just left me after she scanned the coffee bag. I was about to pay with my phone when she completely ignored me and began doing something else.
Horrible place, gave me hot water instead of coffee in the Togo coffee after waiting there for 30 minutes. Why come to work if you don’t actually want to work? They were busy eating themselves. I have never been to a Starbucks that’s this unorganized, dirty and makes this kind of ridiculous mistakes!!!!
Atmosphere: 1
Food: 1
Service: 1
Looks like Starbucks is subconsciously self destructive.
I waited for coffee for more than 20 minutes and just left because I didn't have time to pick up the order. It upsets me if it takes more than 8 minutes, they should have informed me, I would have refused the order, otherwise I paid and didn't receive the coffee with croissant.
Atmosphere: 1
Food: 1
Service: 1
This was possibly the worst Matcha I've ever had in my life, to mention the girl who took my order it was in incredibly rude. I don't expect this type of service from Starbucks. I've literally never had a bad drink until now.
Atmosphere: 1
Food: 1
Service: 1
miserable baristas. i’m in active labor and moving so my husband and i grabbed some coffee before unpacking. the usual i always get with extra cold foam and extra vanilla sweet cream to lighten it up and lessen the caffeine, but got met with an argumentative older woman. the drinks were extremely simple just wanted the extra cream put in there. as an actual barista and store manager at a real cafe, i cannot believe the lack of accountability for such a quick fix. if you hate your job, leave. simple.
Atmosphere: 1
Service: 1
Unprofessional and Racist Barista
I placed a mobile order through the Starbucks app, but when I arrived, the store’s doors were locked and a note said the lobby was closed, with drive-through service only. I could see my coffee sitting on the counter inside, so I went to the drive-through to pick it up.
When I told the barista my drink was already prepared on the counter, she responded very rudely, saying, “Next time you have to order at the drive-through.” There was no way for me to know the lobby was closed when I ordered, and the app didn’t provide any notice about it.
What made the experience worse was that she didn’t treat other customers the same way. Her attitude toward me felt discriminatory, and I left feeling very uncomfortable. If you are a person of color, please be aware that this location may not treat everyone equally.
Atmosphere: 1
Food: 1
Service: 1
Rude, worst attitude at the drive thru, can never warm up food and given cold food, bad customer service, please fix the attitude and rudeness from the workers
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Really bad customer service, so rude when you’re just trying to order…?
Atmosphere: 1
Food: 4
Service: 1
Would leave zero stars if I could, employees were all screaming at eachother including the manager, super unprofessional, employees were screaming about how much they hate the customers in the drive thru, zero acknowledgement for the customers in the store, employees were throwing things knocking signs over, no one wrote names on any of the coffees so no one could figure out which ones were which
Really awful experience. I'm sure the management is the issue, I won't be coming back.
Atmosphere: 1
Food: 1
Service: 1
Today, October 3rd, between 4:00 pm, I went to Starbucks on Delaware and the Kenmore was working as a Door Dash and had gone to pick up an order to deliver, I needed to go to the bathroom and I asked the supervisor if I could go and she told me that I had to buy something to use the bathroom. I told her that I was picking up an order as a Door Dash driver and she told me that Door Dash drivers were not allowed to use the bathroom. I have seen that Supervisor on several occasions speaking to customers with a bad attitude and bad manner, I felt very offended and at the same time discriminated against for refusing to let me use the bathroom, in addition to being Hispanic and not speaking perfect English. This is illegal in the state of NY, I have already documented myself. I filed a complaint with Starbucks customer service. I hope they take action against that Supervisor who leaves Starbucks with a very bad image and reputation.
Ordered my usual Venti Caramel Macchiato in the drive thru. I almost turned around to have it re-made but i had somewhere to be. It was weak and barely could taste expresso. Never had that issue before at ANY Starbucks. Super disappointing considering what a venti costs. Hoping it was a one-off.
Atmosphere: 3
Food: 1
Service: 3
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