The Sausage Maker Inc.

I will add to the negative reviews. My husband has raved about and promoted this business name for over a decade. He literally bought the book by the original sausage maker, and made a special trip when we visited the state to purchase from them. He could've been their wingman.

We are both from this area. Rytek Kutas would roll over in his grave if he knew how some customers are being treated. Similar to another man's recent review, a sincere email was sent questioning if a product was still good and he received a very rude, I mean super unprofessional response.

Stand behind your product; and even if the customer may have misunderstood something, offer a solution and be kind. We won't be returning.

This was our first experience with this company and we were excited because they have a lot of products and parts. However we started with a five pack of high temperature cheeses and some sausage casings. Received them in a timely manner but the Best By stamp on two of the cheeses was two days after receiving and on the other was in two months. They put a card in with the order saying that you could refrigerate up to three months and that they don't recommend freezing. None of my five packages is going to last for three months as far as the Best By date. I wrote to the company to tell them of my issue and as a new customer that I was not satisfied and was hoping this was the beginning of a long-term relationship. Johnny Paa wrote back and said the cheese is fine that is a sale by date not a storage date. I reminded him that it was a quality date not sell by. And that I was surprised by his response because I thought he would at least replace the two that expired two days after I got them. Of course when I say expired I mean the Best By quality had expired. He wrote back to tell me that eggs have a sale by date but will last for months in my refrigerator. This isn't a sale by date. It's a quality date. He told me to do what I gotta do. Wow 🤯

I recently placed an order from them and they had a promotion going on for a free gift if you order over $50. So I placed the order and received the items I ordered but did not get my free gift (a book) when leaving feedback I mentioned the forgotten book and promptly received an email from the president apologizing for the mistake he asked what I had ordered and sent it right out and I received the book in the mail a few days later. Great customer service made the mistake right. They have quality products I have bought many products from them and never been disappointed in the quality. I will continue to use them for my smoking and curing needs and spices

The Sausage Maker Inc, has the best customer service around!! I will definitely be buying more from them!! Thanks guys keep up the great job!!

Very nice place easy to get in and out of plenty of parking

They have everything you need for sausage making

Needed vacuum seal bags. Their prices beat Superstores.

Always a wide variety of what you need , I could spend all day looking around this place !

"This place doesn't even deserve 1 star" They charged me but did not ship my order. Did not answer my questions. Will have to contact the bank to dispute the transaction.

I was trying to buy a $4500 curing cabinet, but since you don't get freight shipment cost until after you place your order, I decided to look somewhere else.

Placed an order on Dec 1, after 7 days no notice of order being shipped. Have sent 2 requests with no response.

I have used this place several times in the past and have been very happy. Recently I made an order on a Sunday for supplies and by Friday afternoon it still hadn’t been shipped from the facility! I was told they don’t make shipments on weekends which is totally understandable but near the end of the 5th business day it still hasn’t been shipped so I had them cancel the order. That is completely unacceptable! Alison, the customer service rep was very professional and prompt with email responses but other than that poor service. I have referred several hunting friends to them but am spreading the word to order a few weeks in advance or drive to the nearest butcher supply store.

I want to take a minute to recognize the efforts of John P. at sausage maker. This gentleman went well above and beyond to resolve an issue I had with a recent purchase of some hog casings.With customer service rapidly declining in most of the vendors I use, dealing with John was a welcomed change.My hat's off to you John and sausage maker for the quality customer service you provided.Well done.

Has everything you need to make jerky and sausage. With so many seasonings it's hard to choose. The first time I made venison sausage the guy answered every question I had.

When you order sausage making products that are supposed to deliver several days before you need them and start thawing a large quantity of meat (80 lbs) only to get two late shipping notifications and find out the products are going to deliver well after your window for safe food processing, you can’t really call your company the sausage maker. More like the spoiled meat maker. If you’re buying only shelf stable products, and don’t need them to arrive in any promised time frame, then I suppose consider buying from these folks. Otherwise, I’d suggest finding a competitor that can make good on their delivery dates. Will be working to get a refund that will fall way short of what I’ll be out in meat quality that I’ll have to refreeze.