The food is great and so are the drinks. The experienced is worsened by the rude cashier who is unfortunately there every morning I come in. She argues about your order, makes snide comments, and yells at the staff around her.
Atmosphere: 5
Food: 5
Service: 1
Matt
Clean your damn coffee pots done going to this location and getting a cup of coffee grounds
Atmosphere: 1
Food: 1
Service: 1
Navdeep Jain
On our way, we were all craving a good coffee break. We stopped hoping for a quality cup, but I was disappointed to find that the cappuccino was a premix with sugar — and it wasn’t even labeled clearly. I’ve never had premixed cappuccino before, and definitely not one that already contains sugar without any mention of it on the machine or menu.
For people who are health-conscious or avoiding sugar, this is really misleading. It would’ve been much better if they had listed the ingredients or given an option for unsweetened.
Rashidkhon Aripov
Awful service, rude stuff. Bad smell inside the store. I regret I spent money there. I’ll Never go there anymore!
Atmosphere: 1
Food: 1
Service: 1
Stephanie Kidd
Not 24 hours
Service: 1
Jacob Park
The one grandma on staff turned our visit from 1 star life lesson to a 5 star experience. Thanks grandma 😀
Atmosphere: 4
Food: 4
Service: 5
Monica Pedrick
The manager was extremely rude and kept interrogating me over nothing. Was even difficult when I had to use the bathroom after buying a coffee. The quality of food was also awful. Don't go here
Atmosphere: 1
Food: 1
Service: 1
John G
Walked into this Tim Hortons because the drive-thru looked like the Indy 500 figured I’d be smart, avoid the wait, grab a quick medium coffee with a splash of milk. Simple. Life hack, right? WRONG! Apparently, walking inside this location triggers a glitch where employees can no longer see you. I stood at the counter like a forgotten character in a horror movie staring directly at two workers laser focused on drive thru orders like they were defusing bombs back there. No greeting. No “we’ll be right with you.” Just hard ignore mode. I start wondering if I died and no one told me. After two full minutes of me standing there like an unpaid extra, the girl finally glances at me like I just coughed on her cat and mutters “one second.” Then goes right back to the headset like she's commanding a space launch. Enters an mystery man. Some dude I saw outside on FaceTime not in uniform, not behind the counter, just chilling strolls in, wanders up to the register, taps a few buttons like he’s hacking into the Pentagon, and I’m thinking, “Oh cool, he works here?” I ask, “Hey man, can I just get a black coffee?” He stares at me, then turns his camera to the back of the store and walks away. Bro was out here giving a FaceTime tour of the kitchen like it’s an Airbnb. So I try again. “Hey, forget it, I’ll take it black!” Just pour it in a cup! Nope. I keep waiting. She finally hands me a cup without saying a word. I leave. Sip it halfway down the road. Triple triple. Not what I asked for. I think she just gave me someone else’s order to make me go away. Which fair move, I guess. Mission accomplished. Moral of the story... if you want to be treated like a human being, don’t walk into this location. Just sit in the drive thru like a good little cog in the machine, and maybe, maybe, they’ll get your coffee right. Tim Hortons, if you’re reading this: I wasn’t asking for the crown jewels. Just coffee. Preferably the one I ordered. ✌️
Atmosphere: 1
Food: 1
Service: 1
Aylisha Stodola
I stopped in to run to the restroom and pick up a drink. As soon as I entered and walked to the restroom I was yelled at about the bathroom JUST being cleaned and the floors being wet.
Like I understand that, but you didn’t have to yell at me. It was very rude.
Quality has drastically gone downhill since new ownership. Last week I ordered a hot, double double and the coffee was so watery I ended up dumping it out. Fast forward to today, I ordered a medium iced double double and this is what I got. An iced cup of creamer. You literally couldn’t even taste the coffee.
I have officially given up on this location. McDonald’s across the street literally serves better quality coffee.
Now that I’m here, I’ll also share that each time I placed a mobile order, it was not started until I arrived. What prompted me to even bother with mobile ordering was when my boss asked me to grab 2, catering coffees and a dozen donuts. To which Bernie flipped out on me and told me that “I can’t do that”. It’s the morning, you’re busy, fine. I’ll go somewhere else. And I did.
To prevent this from happening again, I placed it through the app and waited a HALF HOUR to go pick it up. I arrive to an EMPTY dining room to which once again, Bernie tells me that they called my name and since I wasn’t there, they didn’t bother to start the order since they were “busy”.
It should not be this difficult to get coffee and donuts. Panera it is for my catering orders ever since and now I’ll find somewhere else for coffee.
Atmosphere: 1
Food: 1
Service: 1
Andrew Putney
Staff likes to close early. Can't order when I showed up at 6:53 on a Sunday.
Atmosphere: 2
Food: 3
Service: 1
Ken s
Staff (Bonnie) was EXTREMELY disrespectful. I asked her if Tim's still had soup. She went off on a raging tang about were she used to work and yelled at me stating that chilli wasn't soup. I didn't ask her any of that. (I figured she must be having a hard day b4 me) She continues to go off while other employers just acted like they was scared of her...... I ask for a manager and she said she wants to speak to my manager ( I am a customer). Mind you the young manager was standing just behind her thr whole time......! He did NOTHING and she continued to go nuts. This went on for some time. I will definitely not be back and don't recommend this location to anyone. Go at your own Risk.(Good luck) - A.I response NEVER help. I am calling corporate! - As for thr owner of this location. A.I. respond is not enough. You need to pop up vist and correct your location with the BAD customer service. I am willing to meet you or video it if you will like. But the auto respond is NO help! Action speaks.
While in the drive thru someone slashed my tire.
The food is great and so are the drinks. The experienced is worsened by the rude cashier who is unfortunately there every morning I come in. She argues about your order, makes snide comments, and yells at the staff around her.
Atmosphere: 5
Food: 5
Service: 1
Clean your damn coffee pots done going to this location and getting a cup of coffee grounds
Atmosphere: 1
Food: 1
Service: 1
On our way, we were all craving a good coffee break. We stopped hoping for a quality cup, but I was disappointed to find that the cappuccino was a premix with sugar — and it wasn’t even labeled clearly. I’ve never had premixed cappuccino before, and definitely not one that already contains sugar without any mention of it on the machine or menu.
For people who are health-conscious or avoiding sugar, this is really misleading. It would’ve been much better if they had listed the ingredients or given an option for unsweetened.
Awful service, rude stuff. Bad smell inside the store. I regret I spent money there. I’ll Never go there anymore!
Atmosphere: 1
Food: 1
Service: 1
Not 24 hours
Service: 1
The one grandma on staff turned our visit from 1 star life lesson to a 5 star experience. Thanks grandma 😀
Atmosphere: 4
Food: 4
Service: 5
The manager was extremely rude and kept interrogating me over nothing. Was even difficult when I had to use the bathroom after buying a coffee. The quality of food was also awful. Don't go here
Atmosphere: 1
Food: 1
Service: 1
Walked into this Tim Hortons because the drive-thru looked like the Indy 500 figured I’d be smart, avoid the wait, grab a quick medium coffee with a splash of milk. Simple. Life hack, right? WRONG! Apparently, walking inside this location triggers a glitch where employees can no longer see you. I stood at the counter like a forgotten character in a horror movie staring directly at two workers laser focused on drive thru orders like they were defusing bombs back there. No greeting. No “we’ll be right with you.” Just hard ignore mode. I start wondering if I died and no one told me. After two full minutes of me standing there like an unpaid extra, the girl finally glances at me like I just coughed on her cat and mutters “one second.” Then goes right back to the headset like she's commanding a space launch. Enters an mystery man. Some dude I saw outside on FaceTime not in uniform, not behind the counter, just chilling strolls in, wanders up to the register, taps a few buttons like he’s hacking into the Pentagon, and I’m thinking, “Oh cool, he works here?” I ask, “Hey man, can I just get a black coffee?” He stares at me, then turns his camera to the back of the store and walks away. Bro was out here giving a FaceTime tour of the kitchen like it’s an Airbnb. So I try again. “Hey, forget it, I’ll take it black!” Just pour it in a cup! Nope. I keep waiting. She finally hands me a cup without saying a word. I leave. Sip it halfway down the road. Triple triple. Not what I asked for. I think she just gave me someone else’s order to make me go away. Which fair move, I guess. Mission accomplished. Moral of the story... if you want to be treated like a human being, don’t walk into this location. Just sit in the drive thru like a good little cog in the machine, and maybe, maybe, they’ll get your coffee right. Tim Hortons, if you’re reading this: I wasn’t asking for the crown jewels. Just coffee. Preferably the one I ordered. ✌️
Atmosphere: 1
Food: 1
Service: 1
I stopped in to run to the restroom and pick up a drink. As soon as I entered and walked to the restroom I was yelled at about the bathroom JUST being cleaned and the floors being wet.
Like I understand that, but you didn’t have to yell at me. It was very rude.
I immediately left and plan to not go back.
Service: 1
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Neighborhood Highlight
Atmosphere: 4
Food: 5
Service: 5
Quality has drastically gone downhill since new ownership. Last week I ordered a hot, double double and the coffee was so watery I ended up dumping it out. Fast forward to today, I ordered a medium iced double double and this is what I got. An iced cup of creamer. You literally couldn’t even taste the coffee.
I have officially given up on this location. McDonald’s across the street literally serves better quality coffee.
Now that I’m here, I’ll also share that each time I placed a mobile order, it was not started until I arrived. What prompted me to even bother with mobile ordering was when my boss asked me to grab 2, catering coffees and a dozen donuts. To which Bernie flipped out on me and told me that “I can’t do that”. It’s the morning, you’re busy, fine. I’ll go somewhere else. And I did.
To prevent this from happening again, I placed it through the app and waited a HALF HOUR to go pick it up. I arrive to an EMPTY dining room to which once again, Bernie tells me that they called my name and since I wasn’t there, they didn’t bother to start the order since they were “busy”.
It should not be this difficult to get coffee and donuts. Panera it is for my catering orders ever since and now I’ll find somewhere else for coffee.
Atmosphere: 1
Food: 1
Service: 1
Staff likes to close early. Can't order when I showed up at 6:53 on a Sunday.
Atmosphere: 2
Food: 3
Service: 1
Staff (Bonnie) was EXTREMELY disrespectful. I asked her if Tim's still had soup. She went off on a raging tang about were she used to work and yelled at me stating that chilli wasn't soup. I didn't ask her any of that. (I figured she must be having a hard day b4 me) She continues to go off while other employers just acted like they was scared of her...... I ask for a manager and she said she wants to speak to my manager ( I am a customer). Mind you the young manager was standing just behind her thr whole time......! He did NOTHING and she continued to go nuts. This went on for some time. I will definitely not be back and don't recommend this location to anyone. Go at your own Risk.(Good luck) - A.I response NEVER help. I am calling corporate! - As for thr owner of this location. A.I. respond is not enough. You need to pop up vist and correct your location with the BAD customer service. I am willing to meet you or video it if you will like. But the auto respond is NO help! Action speaks.
Atmosphere: 2
Food: 2
Service: 1
This store is very good and fast
Atmosphere: 5
Food: 5
Service: 5
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