When I first got here, I was standing in line. Behind 2 employees, where I didn't know I had to ring in my own order at a kiosk inside of the airport, stood there 10 minutes before they finally turned around and tell me I had to ring in my own order. I rang and a sausage egg and cheese biscuit, I do not eat bacon. I want to get my food. Opened it up at the table, and it was bacon on it instead of sausage.I went back to the counter.She told me there's not that she could do about it.So I basically just ate a egg and cheese sandwich wouldn't do nothing to help me. As far as exchange the sandwich or anything for service, they were all giggling, planned on their cell phones very unprofessional
Atmosphere: 3
Food: 2
Service: 1
Benjamin Taylor
For one the self checkout kiosk is a bust. God forbid you walk up to the counter the staff yells at you to use the kiosk. If youre looking for a place where someone will bite your head off over simply trying to ask a question then this is a perfect place for you. The kiosk is differnt then some so it can be confusing but the service here was absolutely terrible. Food was half way decent but the sandwich was already cold when i got it. Do with this as you will just know these people have a really bad attitude towards customers!
Atmosphere: 1
Food: 2
Service: 1
Shiny Chamelon
Customer service needs work. I did not feel welcomed by the employees and seemed to have doing them an inconvenience by ordering. I will not return to this location.
KP
Worst idea ever to install those self checkout kiosks! People tale forever to decide, I stopped ordering here since trying it before two flights. Also the crew is actually now waiting…
Atmosphere: 3
Food: 4
Service: 1
Dersu Ekim Tanca
Avoid the Tim Hortons at BUF Airport at all costs! They’ve switched entirely to self-checkout, and one of the three machines is out of order. This creates a huge line (20+ people) because many travelers struggle with the system. There’s no staff assistance or concern, and the old setup worked much better. With limited time at the airport, this is a complete waste—skip this location entirely.
Atmosphere: 1
Food: 4
Service: 1
Rebecka Jessop
Girl at the front counter on 8/9 at 930 had the biggest attitude I’ve ever seen. I ordered a loaded scrambled bacon wrap and received a sausage croissant. I am a go with the flow girl so when it was wrong I was prepared to eat it until I realized it was sausage. I told her I didn’t order this and she just stated that I did order it and withought an attempt to fix it she continued to take orders as if I wasn’t there. Then when I ordered a 2 OJ she rolled her eyes at me, walked away Got the OJ and sat it at the counter at the end versus just handing it to me. Very bad experience
Atmosphere: 1
Food: 3
Service: 1
Marcel Kills Enemy
Not the Timmys I remember. As a non-pork family there was nothing on the food menu, the donuts were sparce and didn't really look good, instead went somewhere else for food. The coffee seemed different and the atmosphere was super generic. It's not a coffee shop anymore, it's the same generic format as every other fast food place.
Atmosphere: 1
Food: 2
Service: 5
Mareena Ferretti
Order a double toasted bagel and an ice cap.. my bagel wasn’t tasted cream cheese all over, the ice cap had no whipped cream I asked for it and they said you have to pay for whipped cream… I order ice caps often. Kinda weird it’s advertised with whipped cream and now it’s separate….
Cj Moore
So, i ordered Ryan’s Scrambled egg loaded breakfast box. it truly is a box. but your STORE GAVE ME A WRAP! i didn’t want a WRAP. I was at work and had a co worker get it for me! That Store is horrible!!!! The manager is even worse!
Atmosphere: 1
Food: 1
Service: 1
Vic Robinson
Worst customer service I have ever experienced, Drive thru is extremely rude.
Could not get the order right and the staff were very rude. Couldn’t care less about customer service.
Atmosphere: 3
Food: 3
Service: 1
Georgina Goodlander
Ordered online. Order went through and received confirmation. Walked to the restaurant and they had closed early. No way to cancel my order or anyone to speak to.
Ahmed Syed
Best local place for donuts 🍩 🍩 🍩.
Nicholas Bonner
I don’t typically leave bad reviews, but I feel compelled to share my experience here. First, I’d like to apologize for requesting a sandwich and cappuccino in exchange for payment, as that seemed to be an inconvenience to the staff. Both the sandwich and cappuccino were good. However, I felt as though I was bothering the woman working the drive-through around 10:15 on 10/13/24, who had noticeable grey eyebrows.
From the very beginning, she seemed to be rushing me. I clearly asked for a "large plain hot cappuccino with no flavor," but she wasn’t listening and asked if I wanted espresso or mentioned something about French vanilla. I clarified again that I didn’t want any flavor, which I understand could be difficult to hear over the headset. She then responded, irritated, "you should have said espresso." I apologized, and afterward, I decided to add a bacon, egg, and cheese biscuit meal and requested that the cappuccino be included in the meal. I wasn’t sure what I wanted initially but knew I wanted the cappuccino. She responded with clear frustration, gave me my total, and abruptly ended the conversation—luckily, I didn’t have to order anything else.
When I reached the window, she angrily handed me the sandwich and shut the window. Then she returned with the cappuccino and tried to close the window again, but I hadn’t received my hashbrown. I managed to get her attention just before she closed the window and asked about the missing hashbrown. She told me they didn’t have any, claimed I hadn’t ordered the meal, and walked away.
Atmosphere: 1
Food: 4
Service: 1
Gary Mansfield
Went in for a quick breakfast and my mother and daughter became trapped in the women’s restroom. The staff advised it’s been happening often and management is too cheap to fix. Management also removed the tool they had inside to fix the problem. They actually expected us to wait around till a handyman came out to fix. We just called the fire department and had them knock the door apart to get them out.
What a joke of a location. We were advised they wanted to make things right with us but appears to not be true
When I first got here, I was standing in line. Behind 2 employees, where I didn't know I had to ring in my own order at a kiosk inside of the airport, stood there 10 minutes before they finally turned around and tell me I had to ring in my own order. I rang and a sausage egg and cheese biscuit, I do not eat bacon. I want to get my food. Opened it up at the table, and it was bacon on it instead of sausage.I went back to the counter.She told me there's not that she could do about it.So I basically just ate a egg and cheese sandwich wouldn't do nothing to help me. As far as exchange the sandwich or anything for service, they were all giggling, planned on their cell phones very unprofessional
Atmosphere: 3
Food: 2
Service: 1
For one the self checkout kiosk is a bust. God forbid you walk up to the counter the staff yells at you to use the kiosk. If youre looking for a place where someone will bite your head off over simply trying to ask a question then this is a perfect place for you. The kiosk is differnt then some so it can be confusing but the service here was absolutely terrible. Food was half way decent but the sandwich was already cold when i got it. Do with this as you will just know these people have a really bad attitude towards customers!
Atmosphere: 1
Food: 2
Service: 1
Customer service needs work. I did not feel welcomed by the employees and seemed to have doing them an inconvenience by ordering. I will not return to this location.
Worst idea ever to install those self checkout kiosks! People tale forever to decide, I stopped ordering here since trying it before two flights. Also the crew is actually now waiting…
Atmosphere: 3
Food: 4
Service: 1
Avoid the Tim Hortons at BUF Airport at all costs!
They’ve switched entirely to self-checkout, and one of the three machines is out of order. This creates a huge line (20+ people) because many travelers struggle with the system. There’s no staff assistance or concern, and the old setup worked much better. With limited time at the airport, this is a complete waste—skip this location entirely.
Atmosphere: 1
Food: 4
Service: 1
Girl at the front counter on 8/9 at 930 had the biggest attitude I’ve ever seen.
I ordered a loaded scrambled bacon wrap and received a sausage croissant. I am a go with the flow girl so when it was wrong I was prepared to eat it until I realized it was sausage. I told her I didn’t order this and she just stated that I did order it and withought an attempt to fix it she continued to take orders as if I wasn’t there.
Then when I ordered a 2 OJ she rolled her eyes at me, walked away Got the OJ and sat it at the counter at the end versus just handing it to me.
Very bad experience
Atmosphere: 1
Food: 3
Service: 1
Not the Timmys I remember. As a non-pork family there was nothing on the food menu, the donuts were sparce and didn't really look good, instead went somewhere else for food. The coffee seemed different and the atmosphere was super generic. It's not a coffee shop anymore, it's the same generic format as every other fast food place.
Atmosphere: 1
Food: 2
Service: 5
Order a double toasted bagel and an ice cap.. my bagel wasn’t tasted cream cheese all over, the ice cap had no whipped cream I asked for it and they said you have to pay for whipped cream… I order ice caps often. Kinda weird it’s advertised with whipped cream and now it’s separate….
So, i ordered Ryan’s Scrambled egg loaded breakfast box. it truly is a box. but your STORE GAVE ME A WRAP! i didn’t want a WRAP. I was at work and had a co worker get it for me! That Store is horrible!!!! The manager is even worse!
Atmosphere: 1
Food: 1
Service: 1
Worst customer service I have ever experienced, Drive thru is extremely rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Could not get the order right and the staff were very rude. Couldn’t care less about customer service.
Atmosphere: 3
Food: 3
Service: 1
Ordered online. Order went through and received confirmation. Walked to the restaurant and they had closed early. No way to cancel my order or anyone to speak to.
Best local place for donuts 🍩 🍩 🍩.
I don’t typically leave bad reviews, but I feel compelled to share my experience here. First, I’d like to apologize for requesting a sandwich and cappuccino in exchange for payment, as that seemed to be an inconvenience to the staff. Both the sandwich and cappuccino were good. However, I felt as though I was bothering the woman working the drive-through around 10:15 on 10/13/24, who had noticeable grey eyebrows.
From the very beginning, she seemed to be rushing me. I clearly asked for a "large plain hot cappuccino with no flavor," but she wasn’t listening and asked if I wanted espresso or mentioned something about French vanilla. I clarified again that I didn’t want any flavor, which I understand could be difficult to hear over the headset. She then responded, irritated, "you should have said espresso." I apologized, and afterward, I decided to add a bacon, egg, and cheese biscuit meal and requested that the cappuccino be included in the meal. I wasn’t sure what I wanted initially but knew I wanted the cappuccino. She responded with clear frustration, gave me my total, and abruptly ended the conversation—luckily, I didn’t have to order anything else.
When I reached the window, she angrily handed me the sandwich and shut the window. Then she returned with the cappuccino and tried to close the window again, but I hadn’t received my hashbrown. I managed to get her attention just before she closed the window and asked about the missing hashbrown. She told me they didn’t have any, claimed I hadn’t ordered the meal, and walked away.
Atmosphere: 1
Food: 4
Service: 1
Went in for a quick breakfast and my mother and daughter became trapped in the women’s restroom. The staff advised it’s been happening often and management is too cheap to fix. Management also removed the tool they had inside to fix the problem. They actually expected us to wait around till a handyman came out to fix. We just called the fire department and had them knock the door apart to get them out.
What a joke of a location. We were advised they wanted to make things right with us but appears to not be true
Atmosphere: 1
Service: 1
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