I love Tim Horton’s but do yourself a favor and stay away from this one. Spent 10$ on a cold brew and breakfast sandwich. Waiting for my sandwich, the girl then hands it to me and I asked for one ketchup. She said “sorry we charge for Ketchup” is a very mean tone. Other customers in the store even couldn’t believe it. I just laughed and walked out.
Atmosphere: 1
Food: 3
Service: 1
Ryan Dobradi
*UPDATE OCTOBER WILL be one year of every day coffee!!!! Only one time did they give me tea on ACCIDENT LOVE THE STAFF ALL OF THEM!! Always a warm welcome!! Love THIS TIME HORTONS (comment update) since moving to the area from capital region, this is now my new spot! Last few months I’ve come every morning! Always a blast!!!! The crew working may 29th 2025 you guys need a raise dealing with forgetful customers like me!!! Keep it up! Great job!
Atmosphere: 5
Food: 5
Service: 5
Betsy Brightman
I’m sorry, but when I went in to order today, the woman was sweeping the floor & took her time coming over to get my order. No hello or smile. Same with the woman who gave me the order. Then someone who might have been the manager came out from the back and silently walked around. No one interacted with each other. Very unwelcoming. If they only knew- all it takes is a smile and “Hello”.
Atmosphere: 1
Food: 4
Service: 1
Darryl Heer
I was so excited when this location opened because it was so close to my home. My wife finds herself going a further distance because of how often they mess up orders. I’ve had this same issue but still went……until now. The other day I ordered the cherry pastry and the drive through. I corrected myself when I saw that that’s what they called it and not a cherry danish as I stated. I corrected myself just to make sure the knew what I wanted. The reply was “I knew what you were talking About” in an extremely rude tone. I was taken aback. I then replied that I was just clarifying myself! When I got to the window, they then had to ask what my order was again. At that point, I said never mind, and when to another location. Today, I tried them again. When I got to the window, they know who I am, a young guy that works there that typically very nice and polite, was just staring at me with a look of anger as he charged me and gave me the order. I had orders an Iced Coffee, but had no ICE. That was purposely done. No one doesn’t add ice to an iced coffee by mistake. My wife has an aunt to owned two franchise, and when going there or other locations, I cannot ever remember have an employee act so rude in my life. Avoid the location at all costs!
Chris Kaminski
I always go to this location because they make the best ice caps and I am addicted. 😊 I always find the workers there to be pleasant and friendly.
Atmosphere: 5
Food: 5
Service: 5
Primalplow
It's kind of dull. No real problems. Got my order pretty quick and how I wanted.
Atmosphere: 3
Food: 4
Service: 3
Donovan Cape
Easily my favorite Tim Hortons. The staff are all wonderful and friendly, the food is always prepared just right, and the location is inviting and clean. No matter how hectic of a day I'm having, this Tim Hortons always cheers me up with its cozy atmosphere. I can't start my Sundays off right without stopping by for a cold brew, a wrap, a hashbrown, and a doughnut! I highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Tea Hot Tea Donut and Coffee, Hash Brown, Birthday Cake Timbits
Mi Sa
The manager here sucks.
Service: 1
Harold Weeks
This is hands down the best Tim Hortons in WNY. Service is top of the line! Everyone was attentive and helpful! The food tasted fresh for a change (from other places) ! Plus the atmosphere was very warm. Did I say how great the service was? Customer service places need to use this place as a model!
Atmosphere: 5
Food: 5
Service: 5
Dustin Cefaly
Bring hot dog having back most run down Tim Hortons ever. No employees ever enthusiastic, hardto understand, and I feel like I am just an inconvenience to them
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Iced Tea Hot Tea Donut and Coffee
Just walked over there from my hotel and the dinning room is closed for my inconvenience due to short staffing. DO SOME HIRING THEN
Catherine
Customer service needs work
Atmosphere: 3
Food: 3
Service: 1
Mohammed S. Nabi
Excellent service from the staff at this establishment, with delicious donuts and coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Tea Hot Tea Donut and Coffee
Dennis Hinkley
Coffee and a Tim Box. Breakfast on the go. Way cheaper and as good as Starbucks. My opinion.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts, Sausage Breakfast Sandwich, Old Fashion Plain Timbits
Dana Auman
Typically Tim Hortons only issue is cost alot more! Ordered a small icecap today it was $4.12 it's $3.60 at every other Tim's. That's 14% more. Will not be stopping here again!
Could have gone to Starbucks and got something alot better for that price!
I love Tim Horton’s but do yourself a favor and stay away from this one. Spent 10$ on a cold brew and breakfast sandwich. Waiting for my sandwich, the girl then hands it to me and I asked for one ketchup. She said “sorry we charge for Ketchup” is a very mean tone. Other customers in the store even couldn’t believe it. I just laughed and walked out.
Atmosphere: 1
Food: 3
Service: 1
*UPDATE OCTOBER WILL be one year of every day coffee!!!! Only one time did they give me tea on ACCIDENT LOVE THE STAFF ALL OF THEM!! Always a warm welcome!!
Love THIS TIME HORTONS (comment update) since moving to the area from capital region, this is now my new spot! Last few months I’ve come every morning! Always a blast!!!! The crew working may 29th 2025 you guys need a raise dealing with forgetful customers like me!!!
Keep it up! Great job!
Atmosphere: 5
Food: 5
Service: 5
I’m sorry, but when I went in to order today, the woman was sweeping the floor & took her time coming over to get my order. No hello or smile. Same with the woman who gave me the order. Then someone who might have been the manager came out from the back and silently walked around. No one interacted with each other. Very unwelcoming. If they only knew- all it takes is a smile and “Hello”.
Atmosphere: 1
Food: 4
Service: 1
I was so excited when this location opened because it was so close to my home. My wife finds herself going a further distance because of how often they mess up orders. I’ve had this same issue but still went……until now. The other day I ordered the cherry pastry and the drive through. I corrected myself when I saw that that’s what they called it and not a cherry danish as I stated. I corrected myself just to make sure the knew what I wanted. The reply was “I knew what you were talking About” in an extremely rude tone. I was taken aback. I then replied that I was just clarifying myself! When I got to the window, they then had to ask what my order was again. At that point, I said never mind, and when to another location. Today, I tried them again. When I got to the window, they know who I am, a young guy that works there that typically very nice and polite, was just staring at me with a look of anger as he charged me and gave me the order. I had orders an Iced Coffee, but had no ICE. That was purposely done. No one doesn’t add ice to an iced coffee by mistake. My wife has an aunt to owned two franchise, and when going there or other locations, I cannot ever remember have an employee act so rude in my life. Avoid the location at all costs!
I always go to this location because they make the best ice caps and I am addicted. 😊 I always find the workers there to be pleasant and friendly.
Atmosphere: 5
Food: 5
Service: 5
It's kind of dull. No real problems. Got my order pretty quick and how I wanted.
Atmosphere: 3
Food: 4
Service: 3
Easily my favorite Tim Hortons. The staff are all wonderful and friendly, the food is always prepared just right, and the location is inviting and clean. No matter how hectic of a day I'm having, this Tim Hortons always cheers me up with its cozy atmosphere. I can't start my Sundays off right without stopping by for a cold brew, a wrap, a hashbrown, and a doughnut! I highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Tea Hot Tea Donut and Coffee, Hash Brown, Birthday Cake Timbits
The manager here sucks.
Service: 1
This is hands down the best Tim Hortons in WNY. Service is top of the line! Everyone was attentive and helpful! The food tasted fresh for a change (from other places) ! Plus the atmosphere was very warm. Did I say how great the service was? Customer service places need to use this place as a model!
Atmosphere: 5
Food: 5
Service: 5
Bring hot dog having back most run down Tim Hortons ever. No employees ever enthusiastic, hardto understand, and I feel like I am just an inconvenience to them
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Iced Tea Hot Tea Donut and Coffee
Restaurantji Recommends
Just walked over there from my hotel and the dinning room is closed for my inconvenience due to short staffing. DO SOME HIRING THEN
Customer service needs work
Atmosphere: 3
Food: 3
Service: 1
Excellent service from the staff at this establishment, with delicious donuts and coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Tea Hot Tea Donut and Coffee
Coffee and a Tim Box. Breakfast on the go. Way cheaper and as good as Starbucks. My opinion.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts, Sausage Breakfast Sandwich, Old Fashion Plain Timbits
Typically Tim Hortons only issue is cost alot more! Ordered a small icecap today it was $4.12 it's $3.60 at every other Tim's. That's 14% more. Will not be stopping here again!
Could have gone to Starbucks and got something alot better for that price!
Atmosphere: 3
Food: 3
Service: 3
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