If I could give zero stars, I would.Every time I go to this specific location, they're always out of something.Every visit is always something.Honestly, I believe most of those employees are just making excuses.I've been told numerous different times that they don't have bacon. I've been told they don't have turkey. I've been told their ice cap machine is down. I've been told I can't special order my bacon (which other Tim Hortons has no problem doing), or that they dont have any bread to make the bacon turkey sandwich. Ive been told I cant get an extra shot because the machine is down (which maybe this could be true but isnt a shot of vanilla from a pump jug?) I've been told that lunch doesnt start until Noon but all other surrounding Tim Hortons serves lunch at 10am.For the amount of times I've been at this location in Waterford on Walton and Dixie, it's honestly annoying now. I'm done going there. I believe it boils down to the fact that the employees there are incompetent with their job with having to lie to the customer. I've inconvenienced myself more than enough times on having to go to other Timmy HoHo's. I will give my hard earned money to another Timmys.
Atmosphere: 1
Food: 3
Service: 1
Fadi Jallo
The best place and always fresh
Atmosphere: 5
Food: 5
Service: 5
Melissa
Terrible Terrible Terrible. Whoever was in charge this morning was very rude. She wouldn't give me the main managers name so I could call tomorrow to get some kind of resolution & she hung up on me. I believe I was over charged they charged me singley for each item just because I didn't want egg on my sandwich. The sandwich was cold & the hash brown was cold. The lady said she would refund me if I brought it back. I'm sorry I was on my way to work & was not going to leave a sandwich stinking up in my car all day to bring it back on my way home for a refund. The lady in charge was very incompetent & did not handle the situation in a professional way what so ever. I will never come back to this Tim Hortons ever again. Not the first time my order was cold either. Also funny I accidentally called the Tim Hortons up the road & the manager there said they are always getting complaints about this Tim Hortons, obviously calling the wrong one. I apologize for some of the rude things I said, but c'mon let's work on reasonable solutions rather then totally disregarding the problem. Thought I'd give this Tim Hortons another try, but yet again I'm served cold food.
Sally Smith
Stopped in during our Sunday drive. We got 2 croissant sandwiches for lunch. We especially like their Swiss and Cheese sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant
Jacqueline Colpean
Good customer service, the food was predictable and to standard. The seating area was clean.
Atmosphere: 4
Food: 4
Service: 4
Eric McConnell
Days are always better when started with some Timmy's coffee and a donut.
Atmosphere: 3
Food: 4
Service: 4
Jess Bussell
Workers are very friendly.
Food: 5
Service: 5
Steve Hornbuckle
I appreciate the $2 Lattes after 2p. Plus it's a good excuse to get an afternoon snack (donut).
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doughnut
Peter John
Horrible experience from the moment of ordering to the lady that slammed our coffees in the window as I said thank you when she handed our food to us she paused and replied your welcome in the up most rudest way attitudes from everyone was so uncalled for standing in the window area not one person took charge to change the atmosphere just watched I just said ya know what I want a refund I’m not buying anything from here the lady went and grabbed the manager aka man in charge as he proceeded with what I asked for he handed me my card not even asking what happened did not even make eye contact and when I went in to talk to him he said to me if I want to yell at anyone to yell at him I said I’m not yelling your the guy in charge one would think you would want to know why I am wanting a refund and he was so dismissive no one there seemed like they gave a dam about anyone getting much of anything not how you run a place shame on the whole crew. Do Better.
Quinten Cota
Can’t take an order to save theirs life’s employee is smoking outside harrassing the cars in drive though basically the worst coffee experience I’ve ever seen will not be comming back to this disappointment of a establishment.
You can't go wrong when Tim's crew were as ready to serve as this crew was. Not a donut out of 12 was more than 7 minutes old before being boxed for me. Delicious Delicious Delicious!!!!!Wheelchair accessibility: Very accessible
If I could give zero stars, I would.Every time I go to this specific location, they're always out of something.Every visit is always something.Honestly, I believe most of those employees are just making excuses.I've been told numerous different times that they don't have bacon. I've been told they don't have turkey. I've been told their ice cap machine is down. I've been told I can't special order my bacon (which other Tim Hortons has no problem doing), or that they dont have any bread to make the bacon turkey sandwich. Ive been told I cant get an extra shot because the machine is down (which maybe this could be true but isnt a shot of vanilla from a pump jug?) I've been told that lunch doesnt start until Noon but all other surrounding Tim Hortons serves lunch at 10am.For the amount of times I've been at this location in Waterford on Walton and Dixie, it's honestly annoying now. I'm done going there. I believe it boils down to the fact that the employees there are incompetent with their job with having to lie to the customer. I've inconvenienced myself more than enough times on having to go to other Timmy HoHo's. I will give my hard earned money to another Timmys.
Atmosphere: 1
Food: 3
Service: 1
The best place and always fresh
Atmosphere: 5
Food: 5
Service: 5
Terrible Terrible Terrible. Whoever was in charge this morning was very rude. She wouldn't give me the main managers name so I could call tomorrow to get some kind of resolution & she hung up on me. I believe I was over charged they charged me singley for each item just because I didn't want egg on my sandwich. The sandwich was cold & the hash brown was cold. The lady said she would refund me if I brought it back. I'm sorry I was on my way to work & was not going to leave a sandwich stinking up in my car all day to bring it back on my way home for a refund. The lady in charge was very incompetent & did not handle the situation in a professional way what so ever. I will never come back to this Tim Hortons ever again. Not the first time my order was cold either. Also funny I accidentally called the Tim Hortons up the road & the manager there said they are always getting complaints about this Tim Hortons, obviously calling the wrong one. I apologize for some of the rude things I said, but c'mon let's work on reasonable solutions rather then totally disregarding the problem. Thought I'd give this Tim Hortons another try, but yet again I'm served cold food.
Stopped in during our Sunday drive. We got 2 croissant sandwiches for lunch. We especially like their Swiss and Cheese sandwiches.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Croissant
Good customer service, the food was predictable and to standard. The seating area was clean.
Atmosphere: 4
Food: 4
Service: 4
Days are always better when started with some Timmy's coffee and a donut.
Atmosphere: 3
Food: 4
Service: 4
Workers are very friendly.
Food: 5
Service: 5
I appreciate the $2 Lattes after 2p. Plus it's a good excuse to get an afternoon snack (donut).
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Doughnut
Horrible experience from the moment of ordering to the lady that slammed our coffees in the window as I said thank you when she handed our food to us she paused and replied your welcome in the up most rudest way attitudes from everyone was so uncalled for standing in the window area not one person took charge to change the atmosphere just watched I just said ya know what I want a refund I’m not buying anything from here the lady went and grabbed the manager aka man in charge as he proceeded with what I asked for he handed me my card not even asking what happened did not even make eye contact and when I went in to talk to him he said to me if I want to yell at anyone to yell at him I said I’m not yelling your the guy in charge one would think you would want to know why I am wanting a refund and he was so dismissive no one there seemed like they gave a dam about anyone getting much of anything not how you run a place shame on the whole crew. Do Better.
Can’t take an order to save theirs life’s employee is smoking outside harrassing the cars in drive though basically the worst coffee experience I’ve ever seen will not be comming back to this disappointment of a establishment.
Atmosphere: 1
Food: 1
Service: 1
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You can't go wrong when Tim's crew were as ready to serve as this crew was. Not a donut out of 12 was more than 7 minutes old before being boxed for me. Delicious Delicious Delicious!!!!!Wheelchair accessibility: Very accessible
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