I used to be a regular (hence the 2 stars) until one day one of the employees decided to argue with me about my order. He insisted & spoke over me so many times I couldn’t even correct him. At one point there were 2 employees talking at me so it was impossible to even have a conversation. He insisted I said CARAMEL when that word never came out of my mouth. When I pulled around, three employees INCLUDING THE MANAGER were standing there so she thought this interaction was fine, didn’t intervene, and he continued to talk over me & argue. I was stunned. All I wanted was an iced coffee to help a migraine. I will never go back there & I hope the manager Ashley actually did something after versus just watch this all happen. Do better.
Food: 3
Service: 1
Tom K
Terrible waits at this location. Most days, it's 10 minutes or more to get through drive thru. Today, I was one of two cars in the drive thru, and I waited almost 15 minutes.
And my coffee SUCKED.
Food: 4
Service: 1
Rachael Reukauf
The staff here is so so friendly. My order is always perfect too!
Atmosphere: 5
Food: 5
Service: 5
Madison Williams
this is my fav tim hortons in all of buffalo they make the best food and drinks
Atmosphere: 5
Food: 5
Service: 5
Dawn Losey
They are always courteous and friendly. The drinks and food are yummy!
Atmosphere: 5
Food: 5
Service: 5
Jeffery Bloomer
Normal Timmy's!
Atmosphere: 5
Food: 5
Service: 5
Dino Dino
Oct 20th 7pm .Stopped for a bit to eat and was told coffee only. Plenty of Tim Hortons everywhere. I won't be back ti this location or the Crosbys it's located in. People make the difference, your staff doesn't make the cut.
Atmosphere: 1
Food: 1
Service: 1
Christalyn Maza
Stopped at this location twice this week and coffee never has sugar in it. This morning the male taking my order sounded so depressed to be there through the speaker.
Atmosphere: 4
Food: 1
Service: 4
William Rost
It's Tim Hortons.
Izzy M
Never had a problem here with service or the taste! I come here a lot in the morning for coffee and a breakfast sandwich. The donuts and some other foods on the menu are kinda mediocre, but other than that everything tastes great. I’m not sure why this place doesn’t have a higher rating. I think a lot of the bad reviews for this place are just written by people who have nothing better to do than pick out and critique the tiniest things to complain about.I saw one review that said, “They don’t even ask if you want a receipt!” Okay Karen, how about YOU just ask for one of it bothers you so much?Good work from the employees. :)
Typically this location gets very busy. Of the 4 locations within 2 mile radius it is my favorite location. It's the only one of the 4 that makes my coffee right. Drive thru staff are usually friendly.
Parking: Given size of location there is plenty of parkibg
Wheelchair accessibility: Has handicap parking and wheelchair accessible leading to building
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Peter Walter
Great place for your morning coffee, and a little bit of convenience store
Atmosphere: 5
Food: 5
Service: 5
L. G.
Iced coffees are delicious...as long as you get sugar granules and not the pump syrup sugar.
Atmosphere: 5
Food: 4
Service: 5
Jodi Rizzo
Long lines
Atmosphere: 5
Food: 2
Service: 5
B K
Depending on whom you get to wait on you - this is a hit or miss place. Kimmie has been very helpful and accommodating with my orders - she's great, they should have someone like her waiting on customers - not people with no personality. Had a bad experience there with a guy I never seen before named Jesse - who refused to fill my iced coffee up to the top (as I had directed when placing the order - no room for anything) he gave it to me 1" below the top - I asked him to fill it up as I mentioned - he refused. Then he called the manager over who actually had the nerve to say, 'I will do it this time for you, but not again.' Oh really? So while companies like yours are charging more and more and giving us less - we should be ok with that? I don't think so. When a customer asks for coffee up to the top - that is what they should get. They are being cheap and would rather 'follow orders' than make the customer happy - and do not care about having repeat customers clearly. This is unreal quite frankly, and someone needs to talk to management about the manager and employees who just 'follow orders.' I also can't believe they never give receipts to customers - they do not even ask if you want one, you have to ask them to print one.
I used to be a regular (hence the 2 stars) until one day one of the employees decided to argue with me about my order. He insisted & spoke over me so many times I couldn’t even correct him. At one point there were 2 employees talking at me so it was impossible to even have a conversation. He insisted I said CARAMEL when that word never came out of my mouth. When I pulled around, three employees INCLUDING THE MANAGER were standing there so she thought this interaction was fine, didn’t intervene, and he continued to talk over me & argue. I was stunned. All I wanted was an iced coffee to help a migraine. I will never go back there & I hope the manager Ashley actually did something after versus just watch this all happen. Do better.
Food: 3
Service: 1
Terrible waits at this location. Most days, it's 10 minutes or more to get through drive thru. Today, I was one of two cars in the drive thru, and I waited almost 15 minutes.
And my coffee SUCKED.
Food: 4
Service: 1
The staff here is so so friendly. My order is always perfect too!
Atmosphere: 5
Food: 5
Service: 5
this is my fav tim hortons in all of buffalo they make the best food and drinks
Atmosphere: 5
Food: 5
Service: 5
They are always courteous and friendly. The drinks and food are yummy!
Atmosphere: 5
Food: 5
Service: 5
Normal Timmy's!
Atmosphere: 5
Food: 5
Service: 5
Oct 20th 7pm .Stopped for a bit to eat and was told coffee only. Plenty of Tim Hortons everywhere. I won't be back ti this location or the Crosbys it's located in. People make the difference, your staff doesn't make the cut.
Atmosphere: 1
Food: 1
Service: 1
Stopped at this location twice this week and coffee never has sugar in it. This morning the male taking my order sounded so depressed to be there through the speaker.
Atmosphere: 4
Food: 1
Service: 4
It's Tim Hortons.
Never had a problem here with service or the taste! I come here a lot in the morning for coffee and a breakfast sandwich. The donuts and some other foods on the menu are kinda mediocre, but other than that everything tastes great. I’m not sure why this place doesn’t have a higher rating. I think a lot of the bad reviews for this place are just written by people who have nothing better to do than pick out and critique the tiniest things to complain about.I saw one review that said, “They don’t even ask if you want a receipt!” Okay Karen, how about YOU just ask for one of it bothers you so much?Good work from the employees. :)
Atmosphere: 3
Food: 4
Service: 5
Restaurantji Recommends
Typically this location gets very busy. Of the 4 locations within 2 mile radius it is my favorite location. It's the only one of the 4 that makes my coffee right. Drive thru staff are usually friendly.
Parking: Given size of location there is plenty of parkibg
Wheelchair accessibility: Has handicap parking and wheelchair accessible leading to building
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Great place for your morning coffee, and a little bit of convenience store
Atmosphere: 5
Food: 5
Service: 5
Iced coffees are delicious...as long as you get sugar granules and not the pump syrup sugar.
Atmosphere: 5
Food: 4
Service: 5
Long lines
Atmosphere: 5
Food: 2
Service: 5
Depending on whom you get to wait on you - this is a hit or miss place. Kimmie has been very helpful and accommodating with my orders - she's great, they should have someone like her waiting on customers - not people with no personality. Had a bad experience there with a guy I never seen before named Jesse - who refused to fill my iced coffee up to the top (as I had directed when placing the order - no room for anything) he gave it to me 1" below the top - I asked him to fill it up as I mentioned - he refused. Then he called the manager over who actually had the nerve to say, 'I will do it this time for you, but not again.' Oh really? So while companies like yours are charging more and more and giving us less - we should be ok with that? I don't think so. When a customer asks for coffee up to the top - that is what they should get. They are being cheap and would rather 'follow orders' than make the customer happy - and do not care about having repeat customers clearly. This is unreal quite frankly, and someone needs to talk to management about the manager and employees who just 'follow orders.' I also can't believe they never give receipts to customers - they do not even ask if you want one, you have to ask them to print one.
Atmosphere: 1
Food: 1
Service: 1
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