Wendy's on Elmwood sucks. This is the third time where I go there to try to get food and something is either blocking the entranceway or I can't open the door because nobody looks at the window to see if I need help as a person in a wheelchair. I don't think it's fair that I have to sit outside of an establishment for 20 minutes to get food I got so annoyed yesterday that I was tempted to go through the drive-through but before I did that, I just got pissed off and left. If you are a person in a wheelchair, please do not go to this Wendy's location. I honestly would give this location zero stars if I could.
Jac Reisdorf
Decided to stop here before taking my sister with disabilities to the Sabres game for her birthday. She was really excited about the new frosty she saw on TV. I ordered her a kids meal and asked for the drink to be substituted with a kids frosty (like i always do) and was told no. I was shocked but didn’t think much of it. When i went to the window a young caucasian girl with dark red hair just said “here” rolling her eyes shoving my food and drinks at me. The customer service here is not what it used to be and some serious training needs to get done
Atmosphere: 1
Food: 4
Service: 1
Heather Gaiser
The food is alright, but there is no reason it should take over a half hour to even just getting to the ordering intercom. Then another 15 to wait for two biggie bags. Need to hire more employees, or actually manage the ones they have.
Atmosphere: 3
Food: 4
Service: 1
Madeline Burt
I placed an order for 3 items on doordash. After 2 hours of waiting for them to finish it I finally canceled the order because I realized they never will finish it. Do not order from here, if it is online, it will not be made. And it will take at LEAST 40 minutes for them to finish amd order when ordering in person. It will take half as long to drive across town to the other Wendy's.
Atmosphere: 1
Food: 1
Service: 1
Gunslinger 101
The workers were miserable and rude and they messed up my order 3 times before I even left and I got a 20 piece saucey nugg meal and I get home and only have 16 not the 20 I paid for terrible service would give no stars if I could
Atmosphere: 1
Food: 2
Service: 1
henry costello
Great deals and the new frosty a keeper
Atmosphere: 4
Food: 5
Service: 5
Nathan McKellar
Been my favorite chain been going my whole life except until now. Food was so bad and overpriced at this particular Wendy's I'll never eat at another as long as I live. Absolute worst food not even edible. I'd stay far away from here
Atmosphere: 1
Food: 1
Service: 1
Shrimp Zoo
Anytime i go here the wait is 30-60 minutes at the drive thru when there is only 1-3 cars. They are way too slow and bad service
Atmosphere: 1
Food: 1
Service: 1
Kevin O’Leary
They forgot an item. Locked dining room at 630 so you have to go through drive thru again which is already half an hour for 3 cars. Just read the ticket put the food in the bag. I don’t think it gets any easier
Didn't get full order when I went thru drive thru,got home I was missing a chili and I got the wrong chicken sandwich .I didn't want spicy chicken. Bacon after was horrible Bacon was hard and tasted like crap
Atmosphere: 1
Food: 1
Service: 1
Garrettcadams
It's a wendys, so you largely know what you are getting. Go too late at night an the fries are soggy, which is a bummer, but the burger is generally fine and though being at a busy location, the line moves pretty fast.
Food: 3
Service: 5
Joseph Hari
Awesome
Atmosphere: 5
Food: 5
Service: 5
Sasha Torres
Elmwood Wendy's did a excellent job of replacing my order. The people there are very polite and the service was very fast. Thank you for you patience.
Wendy's on Elmwood sucks. This is the third time where I go there to try to get food and something is either blocking the entranceway or I can't open the door because nobody looks at the window to see if I need help as a person in a wheelchair. I don't think it's fair that I have to sit outside of an establishment for 20 minutes to get food I got so annoyed yesterday that I was tempted to go through the drive-through but before I did that, I just got pissed off and left. If you are a person in a wheelchair, please do not go to this Wendy's location. I honestly would give this location zero stars if I could.
Decided to stop here before taking my sister with disabilities to the Sabres game for her birthday. She was really excited about the new frosty she saw on TV. I ordered her a kids meal and asked for the drink to be substituted with a kids frosty (like i always do) and was told no. I was shocked but didn’t think much of it. When i went to the window a young caucasian girl with dark red hair just said “here” rolling her eyes shoving my food and drinks at me. The customer service here is not what it used to be and some serious training needs to get done
Atmosphere: 1
Food: 4
Service: 1
The food is alright, but there is no reason it should take over a half hour to even just getting to the ordering intercom. Then another 15 to wait for two biggie bags. Need to hire more employees, or actually manage the ones they have.
Atmosphere: 3
Food: 4
Service: 1
I placed an order for 3 items on doordash. After 2 hours of waiting for them to finish it I finally canceled the order because I realized they never will finish it. Do not order from here, if it is online, it will not be made. And it will take at LEAST 40 minutes for them to finish amd order when ordering in person. It will take half as long to drive across town to the other Wendy's.
Atmosphere: 1
Food: 1
Service: 1
The workers were miserable and rude and they messed up my order 3 times before I even left and I got a 20 piece saucey nugg meal and I get home and only have 16 not the 20 I paid for terrible service would give no stars if I could
Atmosphere: 1
Food: 2
Service: 1
Great deals and the new frosty a keeper
Atmosphere: 4
Food: 5
Service: 5
Been my favorite chain been going my whole life except until now. Food was so bad and overpriced at this particular Wendy's I'll never eat at another as long as I live. Absolute worst food not even edible. I'd stay far away from here
Atmosphere: 1
Food: 1
Service: 1
Anytime i go here the wait is 30-60 minutes at the drive thru when there is only 1-3 cars. They are way too slow and bad service
Atmosphere: 1
Food: 1
Service: 1
They forgot an item. Locked dining room at 630 so you have to go through drive thru again which is already half an hour for 3 cars. Just read the ticket put the food in the bag. I don’t think it gets any easier
Service: 1
Worst workers ever
Service: 1
Restaurantji Recommends
They kinda ripped me off on the soda
Food: 1
Service: 1
Didn't get full order when I went thru drive thru,got home I was missing a chili and I got the wrong chicken sandwich .I didn't want spicy chicken.
Bacon after was horrible
Bacon was hard and tasted like crap
Atmosphere: 1
Food: 1
Service: 1
It's a wendys, so you largely know what you are getting. Go too late at night an the fries are soggy, which is a bummer, but the burger is generally fine and though being at a busy location, the line moves pretty fast.
Food: 3
Service: 5
Awesome
Atmosphere: 5
Food: 5
Service: 5
Elmwood Wendy's did a excellent job of replacing my order. The people there are very polite and the service was very fast. Thank you for you patience.
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