Dunkin'
5300 W Genesee St, Camillus
(315) 484-9231
Recent Reviews
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Everything was great
Atmosphere: 5
Food: 5
Service: 5
They forgot half my order and when they remembered the bagel they gave me a rock hard bagel that’s been sitting in a bin for weeks genuinely what is wrong with you people
Atmosphere: 1
Food: 1
Service: 1
I just came to say Sarah is amazing! I placed an online order and went to pick it up via drive thru. Long story short there was some complication where the restaurant didn't have my order but it was already charged to my account. Well sarah stepped in and solved it all. She was very kind, gracious, polite, helpful and respectful! 10/10 great customer service!
Service: 5
Taking care of the doggie too.
Food: 5
Service: 5
Unable to order on the app, kept saying there was a problem. Finally went inside and asked for what I wanted, (A hot cup of coffee, latte). Got a cold cup of coffee and when I tried to say anything to the employees they just ignored me. Thew the coffee out and left. Not happy.
Atmosphere: 2
Food: 1
Service: 2
I love the workers
Atmosphere: 5
Food: 5
Service: 5
Have always loved this location due to the staff and cleanliness. A special shoutout to Adrian at the window(as I typically do drive thru)ALWAYS has a positive attitude and his friendly/attentive with all customers. The staff as a whole is willing to go above/beyond for their customers
Made a $50 order today.. They gave me regular coffee when I asked for decaf. They switched it for decaf that was not even hot. They put the wrong munchkins in the bucket and the sandwiches were lukewarm and no napkins for the sandwiches. The girl at the window was not polite even with us using lots of please and thank you.
Food: 1
Service: 1
I ordered Grubhub for half a dozen donuts and an iced coffee today and I only get the iced coffee delivered. How the hell do you forget to put 6 donuts in a bag. Then I call and it says their busy, doing what not doing orders right!
Atmosphere: 1
Food: 1
Service: 1
My Dunkin’ app was taking forever to reload this morning, and the cashier ended up paying the difference for my drink 🥹 Such a small act, but it honestly made my whole day. You really never know how much your little gesture can mean to someone. Now that’s a way to start your Monday morning! He deserves to be recognized for his sweet gesture ☕️💛 #KindnessMatters #GoodPeopleStillExist
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My daughter just stopped and picked up her online order of 2 bagel twists and garden veggie cream cheese. Brought him it home only to find out the cream cheese was 2 weeks past expiration. Tried to call and phone goes right to message saying they are busy and can’t pick up. Nice.
Atmosphere: 3
Food: 3
Service: 3
Avoid this location. The service is beyond slow any day of the week. Plan for 15 - 20 minutes in the drive thru and only slightly quicker if you go in the store.
I stopped by this morning to grab a coffee and the line for the drive thru was extremely long as well as the line inside. When I got up to the counter a gentleman helped me out and was extremely nice in explaining to everyone that it would be a bit of a wait for the food well still staying calm and collected despite the chaos that was happening. I wish I got his name but the customer service I received was amazing! Not to mention my coffee got made immediately, I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
The workers were super nice. I was waiting for a hot chocolate for like 3 minutes and they made it a large instead of medium. Wonderful people!!
Atmosphere: 5
Food: 5
Service: 4
Ashley made my cold brew caramel just perfect as others DD just can’t get it right.
Atmosphere: 5
Food: 5
Service: 5
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