I would like to know why, I can not get what I order. Twice now with different people on the windows I have had to ask for the rest of my order after they have said thank you and closed the window. Then you have to get their attention. Today I had to drive home and then when I opened up my sandwich, which was in the correct wrapper with the correct sticker was a biscuit instead of a Mcmuffin. I don't know if the preparer is doing it on purpose. Or what. Cause I have seen similar complaints. In a round about way its theft. If I'm receiving something of a lesser value.
Service: 1
RAY Ortiz
This place is number one because Christopher Anthony works there, my favorite person.
Atmosphere: 5
Food: 5
Service: 5
George Snyder
Fries were cold.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac, French Fries
Norman Koss
I always get a great cup of coffee with a smile at my Canandaigua McDonald's
Atmosphere: 5
Food: 4
Service: 5
Jim Hale
Fast food - what more can you say.
Food: 4
Service: 5
Recommended dishes: French Fries
Dave Calvetti
The wait time was 10 minutes
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Big Mac
Jkandra03
I have gone to this McDonald's 3 different times in the last 2 months. All 3 times they have messed up my order. 2 of the times I went in to complain and was told one time they didn't know how to fix the overcharge problem. The second time I was charged individually for each item in a meal deal. I know it is only like a dollar difference but still. Now this last time I order 2 sausage biscuit with egg meals... we get home and 1 hashbrown is in the bag and two sausage biscuits no egg.... they have to be the worst mcdonald's I have been to
Michael Mascitti
Had Two Bugs In my Coke. Could tell the employee through the drive thru just had the drinks open and didnt have tops on them after being poured. Not sure if it was laziness or the fact that he was not trained. Either way this mcdonalds has under delivered time and time again after the renovations. Makes me think management changed because it STINKs.
Atmosphere: 1
Food: 2
Service: 1
A.B. Clawson III
Even though they seemed short staffed, the employees really made me feel at home with great service, fresh made burgers, and hot fries. Loved the hometown atmosphere. One of the best I've been to. Very clean and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Judi Creeley
I don't go often,I had been running errands and needed something quick. I should have waited. The quality of the food and service continues to decline
Ever since the second part of the drive thur was put in the average waiting time for the drive thur is anywhere for 15 to 25 mins if not more. Friend went to wendys the same time we went here and they were finished eating by the time we got our food.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Big Mac, French Fries
Amanda Nargi
Came to McDonalds and ordered Deluxe McCrispy, 4 piece chicken nugget with Ranch and a Fish Fillet. The McCrispy bun was hard and completely stale, the lettuce was brown and wilted and the tomato’s were bad. There were no napkins and no Ranch in the bag. The only edible part of the meal was the fillet and the fries. It was so disappointing.
Service was fine. I went through the drive through so no idea about atmosphere.
Atmosphere: 3
Food: 2
Service: 3
Q P
My drive thru order number today was 1316. I ordered a breakfast burrito meal and an extra hash brown. One hash brown was ok. The other one, well... I pick up the little bag that the hash brown comes in, and the hash brown just snaps in half like a huge and thick potato chip and fell all over my lap in pieces. The hash brown was so overcooked that it basically exploded in my hand because it was completely solid and fragile and dark brown throughout. I just threw it out my car window cuz little pieces were all over me and my car seat. I wish I took a picture but the seagulls grabbed it immediately. So I get out and clean up and walk inside to get a new one, and to show them the other half that I tossed back in my bag. I waited for about 10 minutes behind the two people in front of me were getting served...so very slowly...so I decided to walk out and throw the other half to the seagulls. I feel that common sense and customer service has really gone out the window at this location. ? IMHO...if you see a person with a bag standing at the BACK of a line, then as a manager, you could maybe notice and ask "hey what happened and how can I fix it". Sad how you pay the price they want, but you don't get the customer service you usually get. Plain and simple and correct. FAIL.
I would like to know why, I can not get what I order. Twice now with different people on the windows I have had to ask for the rest of my order after they have said thank you and closed the window. Then you have to get their attention. Today I had to drive home and then when I opened up my sandwich, which was in the correct wrapper with the correct sticker was a biscuit instead of a Mcmuffin. I don't know if the preparer is doing it on purpose. Or what. Cause I have seen similar complaints. In a round about way its theft. If I'm receiving something of a lesser value.
Service: 1
This place is number one because Christopher Anthony works there, my favorite person.
Atmosphere: 5
Food: 5
Service: 5
Fries were cold.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Big Mac, French Fries
I always get a great cup of coffee with a smile at my Canandaigua McDonald's
Atmosphere: 5
Food: 4
Service: 5
Fast food - what more can you say.
Food: 4
Service: 5
Recommended dishes: French Fries
The wait time was 10 minutes
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Big Mac
I have gone to this McDonald's 3 different times in the last 2 months. All 3 times they have messed up my order. 2 of the times I went in to complain and was told one time they didn't know how to fix the overcharge problem. The second time I was charged individually for each item in a meal deal. I know it is only like a dollar difference but still. Now this last time I order 2 sausage biscuit with egg meals... we get home and 1 hashbrown is in the bag and two sausage biscuits no egg.... they have to be the worst mcdonald's I have been to
Had Two Bugs In my Coke. Could tell the employee through the drive thru just had the drinks open and didnt have tops on them after being poured. Not sure if it was laziness or the fact that he was not trained. Either way this mcdonalds has under delivered time and time again after the renovations. Makes me think management changed because it STINKs.
Atmosphere: 1
Food: 2
Service: 1
Even though they seemed short staffed, the employees really made me feel at home with great service, fresh made burgers, and hot fries. Loved the hometown atmosphere. One of the best I've been to. Very clean and welcoming.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
I don't go often,I had been running errands and needed something quick.
I should have waited. The quality of the food and service continues to decline
Food: 1
Service: 2
Restaurantji Recommends
Best Diet Coke in town!
Atmosphere: 5
Food: 5
Service: 5
Not good for you
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Sandwiches
Ever since the second part of the drive thur was put in the average waiting time for the drive thur is anywhere for 15 to 25 mins if not more. Friend went to wendys the same time we went here and they were finished eating by the time we got our food.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Big Mac, French Fries
Came to McDonalds and ordered Deluxe McCrispy, 4 piece chicken nugget with Ranch and a Fish Fillet. The McCrispy bun was hard and completely stale, the lettuce was brown and wilted and the tomato’s were bad. There were no napkins and no Ranch in the bag. The only edible part of the meal was the fillet and the fries. It was so disappointing.
Service was fine. I went through the drive through so no idea about atmosphere.
Atmosphere: 3
Food: 2
Service: 3
My drive thru order number today was 1316. I ordered a breakfast burrito meal and an extra hash brown. One hash brown was ok. The other one, well...
I pick up the little bag that the hash brown comes in, and the hash brown just snaps in half like a huge and thick potato chip and fell all over my lap in pieces. The hash brown was so overcooked that it basically exploded in my hand because it was completely solid and fragile and dark brown throughout. I just threw it out my car window cuz little pieces were all over me and my car seat. I wish I took a picture but the seagulls grabbed it immediately. So I get out and clean up and walk inside to get a new one, and to show them the other half that I tossed back in my bag. I waited for about 10 minutes behind the two people in front of me were getting served...so very slowly...so I decided to walk out and throw the other half to the seagulls. I feel that common sense and customer service has really gone out the window at this location. ?
IMHO...if you see a person with a bag standing at the BACK of a line, then as a manager, you could maybe notice and ask "hey what happened and how can I fix it". Sad how you pay the price they want, but you don't get the customer service you usually get. Plain and simple and correct. FAIL.
Food: 1
Service: 1
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