So I come in on a regular basis, the other day I had an issue and one of the employees went to grab their general and assistant manager that I asked to speak too to resolve this issue. One of the employees made my drink wrong and come to find out it was the assistant manager her name was Erica. She went to grab her manager who was one of the most rude people I’ve ever met. He didn’t handle the problem well at all, he was disrespectful and the other customers were noticing how not well managed this place was. I asked for a refund which he gave me but never offered to remake my drink. One of the employees, Ashley I believe her name was, came up to me and offered to remake my drink and apologized for the attitude she saw me having to deal with from her higher up management.
All in all I’m making this review to make it known that not everyone makes a good manager!! I’m extremely thankful for the respect and time Ashley gave me and her sincerity towards me.
Atmosphere: 5
Food: 5
Service: 5
Walfry Carela
Worst customer service, the staff seems to be mad and not like to take orders
Service: 1
Kate Kostiuk
When they said it’s gonna have a little space left I didnt expect 15% of drink to not be there for the no ice option. Hot drinks have no ice and they are filled up to the top. Explain that to me. Why do I have to pay for frozen water?
Food: 1
preet chahal
Wrong order and missing food
Atmosphere: 1
Food: 1
Service: 1
Mrs. B
I love that we have a Starbucks in Rome now!
Atmosphere: 5
Service: 5
Alana
Order was wrong ordered hot got cold, no strawberry cold foam either
Atmosphere: 4
Food: 1
Service: 1
Matt Candie
Doesn't take money apparently unless it's a gift card or cash... Can't even use the Starbucks app. Because they aren't a corporate site? Then couldn't do the drink we paid for and had to do a cheaper drink than what I paid for.
Dan D
The staff is amazing and very kind. It’s good to see a place where the employees do their job well.
Atmosphere: 5
Food: 5
Service: 5
Matt Contino
Sooo slow. No line, seven employees and a ten minute coffee.
Horrible service. I ordered my drink with no ice. They gave me my drink full of ice and then when dumped out they didn’t fill it back up.
Service: 1
Jennifer Jen
All the employees were in the back chatting with each other. I made eye contact with one of the employees more than once, and I was completely ignored. After at LEAST 10 min, I had to yell for someone to take my order, then another 10 min and they hadn't even STARTED my drink! I even heard them arguing 'no one told me to make his drink!' Not to mention the people behind me still waiting. And they made the drink wrong to top it off. I have worked at starbucks in the past, this kind of thing is absolutely inexcusable. Clearly bad management, but also the employees know better. I expect better from starbucks.
Atmosphere: 1
Food: 1
Service: 1
Hulu besufekad
My family invluding the kids loves starbacks but the experience of today is a WOW experience from in a BAD way. Ordered Vegan and recieved with cheese and egg, decaffeinated drink and with no traces of coffee ... no Appologies or any form of ....
What an ignorant and unfriendly service
Vegetarian options: Lack of knowledge on the difference b/n Vegetarian and Vigan
So I come in on a regular basis, the other day I had an issue and one of the employees went to grab their general and assistant manager that I asked to speak too to resolve this issue. One of the employees made my drink wrong and come to find out it was the assistant manager her name was Erica. She went to grab her manager who was one of the most rude people I’ve ever met. He didn’t handle the problem well at all, he was disrespectful and the other customers were noticing how not well managed this place was. I asked for a refund which he gave me but never offered to remake my drink. One of the employees, Ashley I believe her name was, came up to me and offered to remake my drink and apologized for the attitude she saw me having to deal with from her higher up management.
All in all I’m making this review to make it known that not everyone makes a good manager!! I’m extremely thankful for the respect and time Ashley gave me and her sincerity towards me.
Atmosphere: 5
Food: 5
Service: 5
Worst customer service, the staff seems to be mad and not like to take orders
Service: 1
When they said it’s gonna have a little space left I didnt expect 15% of drink to not be there for the no ice option. Hot drinks have no ice and they are filled up to the top. Explain that to me. Why do I have to pay for frozen water?
Food: 1
Wrong order and missing food
Atmosphere: 1
Food: 1
Service: 1
I love that we have a Starbucks in Rome now!
Atmosphere: 5
Service: 5
Order was wrong ordered hot got cold, no strawberry cold foam either
Atmosphere: 4
Food: 1
Service: 1
Doesn't take money apparently unless it's a gift card or cash... Can't even use the Starbucks app. Because they aren't a corporate site? Then couldn't do the drink we paid for and had to do a cheaper drink than what I paid for.
The staff is amazing and very kind. It’s good to see a place where the employees do their job well.
Atmosphere: 5
Food: 5
Service: 5
Sooo slow. No line, seven employees and a ten minute coffee.
Service: 1
Nice staff. THEY OPEN AT 6
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Average Starbucks. Nothing more, nothing less.
Atmosphere: 4
Food: 4
Service: 4
Horrible service. I ordered my drink with no ice. They gave me my drink full of ice and then when dumped out they didn’t fill it back up.
Service: 1
All the employees were in the back chatting with each other. I made eye contact with one of the employees more than once, and I was completely ignored. After at LEAST 10 min, I had to yell for someone to take my order, then another 10 min and they hadn't even STARTED my drink! I even heard them arguing 'no one told me to make his drink!' Not to mention the people behind me still waiting. And they made the drink wrong to top it off.
I have worked at starbucks in the past, this kind of thing is absolutely inexcusable. Clearly bad management, but also the employees know better. I expect better from starbucks.
Atmosphere: 1
Food: 1
Service: 1
My family invluding the kids loves starbacks but the experience of today is a WOW experience from in a BAD way. Ordered Vegan and recieved with cheese and egg, decaffeinated drink and with no traces of coffee ... no Appologies or any form of ....
What an ignorant and unfriendly service
Vegetarian options: Lack of knowledge on the difference b/n Vegetarian and Vigan
Food: 1
Service: 1
Very slow service. Unfriendly staff.
Atmosphere: 1
Food: 3
Service: 1
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