Subway
3400 Seneca Turnpike, Canastota
(315) 697-3227
Recent Reviews
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The girl working was so nice and made my sub exactly as I like it. Delicious! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Please don’t go to this location. I placed an online order to be ready at 1:35pm today. I get there and there’s only one employee working so there’s a few people waiting. That’s fine, I figure I’ll hang out for a few minutes.
I wait about 15 minutes, the employee says he doesn’t have any meatballs defrosted for my sub so it’ll be another 7 minutes. Once the meatballs are done, he starts working on other orders.
At this poin, another pickup for an online order comes in. He starts making that order. He finishes that order. So this is an order that was placed well after mine, but is made and out the door before my order’s even been started.
At ~2:20, the employee pulls the meatball container out of the microwave and sticks one of those long meat thermometers into the meatballs. He pulls the thermometer out and puts the whole thing into a fabric bag and zips it up. So he’s storing a meat thermometer covered in meat in a fabric bag.
This is the point where I say I’m done, and that I need a refund. He tries to argue with me. I’ve been waiting 45 minutes for two subs. He calls his manager because he doesn’t know how to do a refund. It takes another 2 and a half minutes to get my refund.
So if you want to wait close to an hour and then never get your food, this is the place to be!
Attached a picture of the overflowing garbage behind the counter, where the employee was just continuing to toss receipts and dirty gloves, and they continued to fall on the floor.
Atmosphere: 1
Food: 1
Service: 1
Ordered from DoorDash a simple grilled chicken salad with 50% more protein, it was missing the protein and cheese, and the greens were sub par. It’s no wonder why subway is failing.
Food: 1
Service: 1
Sandwich was sloppily made. Toppings falling out of sandwich couldn't even keep it from falling over when set it down.
Very disappointed in this visit.
Atmosphere: 3
Food: 3
Service: 2
Great customer service with Andrew! Thank you for outstanding service today! The restaurant is always clean and the staff is always welcoming. My girlfriend Jenn and I favor this location the most! Andrew is a top notch employee!
Atmosphere: 5
Food: 5
Service: 5
Have not had subway in while now I remember why sub rolls way over cooked asked for sweet onion sauce nothing on sub absolutely disgusting paid 13 buck for this crap threw it away never aging !!!!!
Atmosphere: 3
Food: 1
Service: 4
Stopped in on a long road trip. Food was exactly what you expect from Subway - bread was very fresh. Folks behind the counter were wonderful - very friendly and patient while I figured myself out after a car nap.
Atmosphere: 5
Food: 5
Service: 5
They are slow. If there is more than one customer in line forget it.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: All-American Club
Damn service is a joke. Ordered two subs and they cancelled it. Called and said my order is made and there. Wasted my time to go get it to be told THE driver has it. Well which is it ?? Never again will I order from
Atmosphere: 1
Food: 1
Service: 1
Very friendly employees!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
what ever happened to that one girl who was literally like running the place?? she was awesome. now it’s just gone completely downhill. I’ll be going to Canastota Bagels and Subs now. more options there anyway :)
Atmosphere: 1
Service: 1
Parking: Beautiful scenery
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Onion Chicken Teriyaki
wow, josie was the best worker i’ve came a crossed in my customer experience, she was very kind and polite, the subs she made were fantastic
Parking: wonderful
Yum! Whenever I have the extra money and my parents don't feel like making dinner, this place is my first choice if I want a sub. Customer service is great
Atmosphere: 5
Food: 5
Service: 5
Yum! Whenever I have the extra money and my parents don't feel like making dinner, this place is my first choice if I want a sub. Customer service is great
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