Robeks Fresh Juices & Smoothies

I was greated in a reasonable time period but then had to wait a legit 3-5 mins before my order was taken. I was the only person in the store. That’s not great but nothing to complain about.
The issue was I had to wait 10-12 minutes for my order because the young woman decided to make several online orders for people that never came into the store the entire time I was there.
When I finally got my order it was small, not a large. I was expecting her to remake it. Instead she took another cup and just scraped about 1.5” inside the new cup worth of smoothie out of the blender and handed it to me. Clearly not even close to the difference in size between the large that I ordered and the small that I was given.

I was actually shocked and did make a “are you serious” comment to the employee. Unfortunately, I was at work and didn’t have another 10 mins for her to remake the smoothie if I complained more. When I got into the car and drove away and started drinking it I noticed it was clearly made wrong and tasted pretty bad. I order the same thing (mostly at the Danbury store) on average 2-4 times a week, so I know exactly how it’s suppose to taste. Even worse, the smoothie is was full of large frozen banana chucks since she didn’t run it long enough in the blender. I had to throw out my $13 smoothie after only 2 sips.

That’s not good but stuff happens I get it. It’s hard to find good Employees for these lower level positions. But when I called to speak to the manager and was told they weren’t in I said no problem can I have their voicemail and the same young woman hung up on me. I called again 30 mins later (as I got busy at work) and was told by the same woman she could only take down my number and said she’d make sure he calls. I waited a week for the call, NO call came though. I called again, still no call 3 weeks later.

A mistake can happen but that many mistakes when your customers are paying top dollar for the product is unacceptable.

Maybe someone reads this and will reply, but I doubt it. Go to the Danbury store it’s got great service, but this place is horrible!

Atmosphere: 1

Food: 1

Service: 1

It’s a good place for smoothies. I tend to order around the classic menu of options and get an ABC w/ Ginger in it.

Atmosphere: 3

Food: 5

Service: 4

Why is there a dog over the counter? I love animals but they shouldn't be in a restaurant over the count like cooks. The smoothie wasn't good. They make it better in Danbury.

Atmosphere: 1

Food: 5

For 10.99 the least you can do is fill the glass

Atmosphere: 4

Food: 4

Service: 4

For 10.99 the least you can do is fill the glass

Atmosphere: 4

Food: 4

Service: 4

Brittany not only makes a mean protein shake but she is a breath of fresh air! She warmly greats you as you enter with a smile on her face and carries a professional, friendly conversation with you. You can tell that she really enjoys what she does here! It is really hard to find people with this kind of quality of work and personality now-a-days. They've got a great employee here!

Atmosphere: 5

Food: 5

Service: 5

Employee who i dealt with was amazing . I give her credit taking a million orders at once , however , poor management/poor ownership . They should be ashamed . Instead of being cheap and working this employee to the core , they should hire a second person to make sure they have 2 people working at one time . The wait times are ridiculously long , i waited over 30 minutes for an açaí bowl . And again , NOTHING to do with the employee, they can only work as fast as one single person can. First time and last , Will not be coming back

Atmosphere: 2

Food: 5

Service: 1

Great place. Tons of options. Very clean store. Would highly recommend.

Atmosphere: 5

Food: 5

Service: 5

They should hire more people if they didn't have time serve clients. I was one day evening time and wait 20 minutes to hear that juice machine is close 10 minutes before closing. Very disappointed with service.

Atmosphere: 1

Food: 1

Service: 1

I love going to Robeks. The staff is super friendly and helpful. The smoothies are delicious.

Atmosphere: 5

Food: 4

Service: 5

I love the smoothies here! The place is clean and the staff is friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peanut Butter & Banana Toast, Strawberry & Cream Cheese Toast, Classic Avocado Toast

10/10 for the customer service. Violet was the only one working when we visited. She was friendly and did an amazing job making our smoothies!

Atmosphere: 5

Food: 5

Service: 5

The service is top notch here. The employees are polite and always smiling. The owner is super helpful and respectful. I enjoy the customer service I receive at this location.

The service is top notch here. The employees are polite and always smiling. The owner is super helpful and respectful. I enjoy the customer service I receive at this location.

Always a great experience. The staff has learned my name and always take great care with my order. They always try their best to get everything perfect. I have become a mobile app user which makes everything easy for me!