This place used to stay open late before the pandemic. But ever since after the pandemic it's like it's never open
Marietta C.
My favorite WFM coffee blend served right at their coffee bar! Cute little coffee bar located right inside of Whole Foods Market. From espresso drinks to juice shots, smoothies to teas, this coffee bar is ready to fuel you before or after your grocery shopping. I like to reward myself at the end of my shopping trip with their dark french roast coffee that has to be my favorite :) If you're more of a I need some fuel pre yoga, make sure to get their juice on tap or juice shots for an extra immune boost. Great, clean, location. Love WFM Coffee Bars as usual!
Veronica Ferraro Ciccone
This coffee is delicious, my favorite is the Early Bird Blend!!!
Brandie M
Located inside the Whole Foods Market, I will sometimes grab a coffee on my way out. It’s a convenient stop, with efficient and friendly customer service.
Marc S.
Very happy during this challenging time to have a Whole Foods Market near me who delivers. On Amazon Prime, just click the Whole Foods button. $35 qualifies for free delivery. They add $5 as a tip. Happy to do that. Two things that will help make the experience better. First, be willing to accept substitutions where you can. They will text you and ask before changing. Two, most of the time they don't have a delivery slot available. Just keep an eye out every few minutes. A window will open up and you'll have your items in about two hours. They will advise when your shopping is complete and when it's delivered. Stay safe and healthy all!
Virginia C.
So now they decided to take the sicilian style pizza away. A regional decision I was told. Please like this post to indicate you want this pizza back! Now they only have the pizza parlor open which 1. has the typical 12" pizza and 2. has never been busy! Forcing us to the pizza parlor won't work. Here's an idea, convert the pizza parlor to retail or party space for little kids birthday parties.
Meline L.
Rely on this store for many of the items I cannot get elsewhere, and am very happy with the selection, layout and ease of checkout. There is never a long wait, staff are friendly and helpful, and given the other location options there is just no comparison.
Isabella M.
In agreement with Adam S., this Whole Foods is nothing like nearby Whole Foods with its prepared foods (like the Holy Grail White Plains and PC). Last week I went to get my favorite Kale Caesar salad to see that it was SPINACH lol what the??? The prepared food here is so bad that now I drive the extra twenty minutes to avoid the minimal and not as yummy selection...
Robert C.
Lives up to the Whole Paycheck moniker...but if you can afford it, great place to shop. The dry aged steaks were a mouthwatering choice as were the salmon and tuna sushi rolls. The shrimp dumplings were also terrific although we'd like to see them dial back some of the food additives. Great hot food selection and well lit, clean and easy access from ample parking.
Lyn P.
My experience is very positive. Love the ease of the location, parking is GREAT, staff are pleasant, and the store is clean and bright. I always find what I am looking for, plus some unplanned purchases !
The cooked food......not appetizing....chicken was burnt! Why would you think this would be ok to serve people? The hot food is sad - come on you can do better. I love Whole Foods but sadly I turn away from the hot food section because it does not look appetizing. Consider doing away with this part of the store - it does not fare well for the joy and respect that Whole Foods gives its customers.
IPam S.
Great!!! So happy there is now a Whole Foods in northern Westchester. No more half days spent grocery shopping, a mile drive to this location!
Tom K.
This Whole Foods Market is nothing like my experiences at other Whole Foods Markets in the NYC/Long Island area. And that is a very, very good thing. Let's start with parking, a fundamental struggle when there isn't an adequate number of spots. Thanks to the location in Chappaqua Crossing's retail village (former Reader's Digest HQ), there was space and plenty of it. No worries about being clipped by a maniacal soccer mom or bumped by an irate father of four. My search for parking was downright leisurely and I could select a spot as close or far as I desired. Entering the store, I immediately appreciated the high ceilings that lend a sense of open air expanse to the space. I could breathe without carriages bumping into me every five seconds. I could pick up items and genuinely study them without worrying about a Mad Max free for all that is your typical Whole Foods Manhattan and LI experience. In other words, this location is large enough that there is room for every one. The quality I've come to expect is there along with the tempting treats from bakeries across the tri state area. Red white and blue cookies were begging for my patriotic dollar! The bathrooms are like mini luxury retreats, clean, quiet and secure. The prepared section was well stocked with selection similar to other locations. Counter service was friendly and engaged as we had absolutely no issue with staff throughout the store. Grocery shopping became a pleasant experience. I have to unlearn what I have learned to associate Whole Foods with thanks to this store. Well done! If Whole Foods can solve the traffic problem on the Whitestone Bridge to get to Chappaqua from Queens then I will pledge eternal loyalty to this chain and Mr. Bezos.
Adam S.
UPDATE: I contacted the corporate customer service center with more details as requested in their reply to my original review. I received a generic auto-reply that said, "I have forwarded your note to the store leadership team so they may investigate and address this issue. They will contact you to address your concerns directly". Five days later at 4:30pm, I decided to check out this Whole Foods location again to see if there had been any changes. This time there were 5 empty food trays, plus there were no titles or ingredients listed for more than 1/2 of the food that was actually there. So, anyone with dietary restrictions or food allergies would simply have to avoid the entire section. Then, I finally received a canned response from the Associate Store Team Leader of the Chappaqua location stating, "We are reviewing with our Prepared Foods and Bakery Leadership teams make sure we are upholding are standards and maintaining them post opening." I responded to this impersonal, "blow off" email with new pictures of my experience. He then replied with an actual response, "We do refresh the bars between 4:30-5:00pm for the dinner rush so the bar would be being turned over at that time as the lunch food was pulled. That being said the signage should always be out before the new dishes go out and that is how the cooks are trained. I will be revisiting this with my leadership today." That message was from 7 days ago (May 8th, 2018) Fast forward to today (May 15th, 2019) at 1pm, when I naively decided to see if there had been any changes. Again, there was no paper to pick up the bread in the bakery department and the hot food was missing titles and ingredients. I asked a man behind the counter to identify what several of the dishes were and he didn't know. He went to get some info from someone in the back and he returned with a piece of cardboard with notes written in sharpie. It took him about 5-10 minutes to decipher what was what and finally he told me the titles of the mystery meals. He then went back to work behind the counter leaving no title cards to display for the other customers who were murmuring about the same concerns. I know the definition of insanity and yes, it's my fault for giving this place a 2nd, 3rd and 4th chance, while expecting a different result. That being said, this location is very close to me and I really want it to provide good food like other branches, but the store is being managed into the ground. I truly hope they listen to their customers. I mean...I could hear them complaining right along side of me. Such a shame.
T F.
It's gone downhill in a short period of time. The hot food options are sometimes empty and not maintained well. It's somewhat overpriced, for instance the Amy's pizza is a full dollar more at WF than at Stop & Shop. There aren't enough registers open during the busy hours. Beyond the Prime discounts, I just don't think it's worth it to shop here as a routine.
This place used to stay open late before the pandemic. But ever since after the pandemic it's like it's never open
My favorite WFM coffee blend served right at their coffee bar! Cute little coffee bar located right inside of Whole Foods Market. From espresso drinks to juice shots, smoothies to teas, this coffee bar is ready to fuel you before or after your grocery shopping. I like to reward myself at the end of my shopping trip with their dark french roast coffee that has to be my favorite :) If you're more of a I need some fuel pre yoga, make sure to get their juice on tap or juice shots for an extra immune boost. Great, clean, location. Love WFM Coffee Bars as usual!
This coffee is delicious, my favorite is the Early Bird Blend!!!
Located inside the Whole Foods Market, I will sometimes grab a coffee on my way out. It’s a convenient stop, with efficient and friendly customer service.
Very happy during this challenging time to have a Whole Foods Market near me who delivers. On Amazon Prime, just click the Whole Foods button. $35 qualifies for free delivery. They add $5 as a tip. Happy to do that. Two things that will help make the experience better. First, be willing to accept substitutions where you can. They will text you and ask before changing. Two, most of the time they don't have a delivery slot available. Just keep an eye out every few minutes. A window will open up and you'll have your items in about two hours. They will advise when your shopping is complete and when it's delivered. Stay safe and healthy all!
So now they decided to take the sicilian style pizza away. A regional decision I was told. Please like this post to indicate you want this pizza back! Now they only have the pizza parlor open which 1. has the typical 12" pizza and 2. has never been busy! Forcing us to the pizza parlor won't work. Here's an idea, convert the pizza parlor to retail or party space for little kids birthday parties.
Rely on this store for many of the items I cannot get elsewhere, and am very happy with the selection, layout and ease of checkout. There is never a long wait, staff are friendly and helpful, and given the other location options there is just no comparison.
In agreement with Adam S., this Whole Foods is nothing like nearby Whole Foods with its prepared foods (like the Holy Grail White Plains and PC). Last week I went to get my favorite Kale Caesar salad to see that it was SPINACH lol what the??? The prepared food here is so bad that now I drive the extra twenty minutes to avoid the minimal and not as yummy selection...
Lives up to the Whole Paycheck moniker...but if you can afford it, great place to shop. The dry aged steaks were a mouthwatering choice as were the salmon and tuna sushi rolls. The shrimp dumplings were also terrific although we'd like to see them dial back some of the food additives. Great hot food selection and well lit, clean and easy access from ample parking.
My experience is very positive. Love the ease of the location, parking is GREAT, staff are pleasant, and the store is clean and bright. I always find what I am looking for, plus some unplanned purchases !
Restaurantji Recommends
The cooked food......not appetizing....chicken was burnt! Why would you think this would be ok to serve people? The hot food is sad - come on you can do better. I love Whole Foods but sadly I turn away from the hot food section because it does not look appetizing. Consider doing away with this part of the store - it does not fare well for the joy and respect that Whole Foods gives its customers.
Great!!! So happy there is now a Whole Foods in northern Westchester. No more half days spent grocery shopping, a mile drive to this location!
This Whole Foods Market is nothing like my experiences at other Whole Foods Markets in the NYC/Long Island area. And that is a very, very good thing. Let's start with parking, a fundamental struggle when there isn't an adequate number of spots. Thanks to the location in Chappaqua Crossing's retail village (former Reader's Digest HQ), there was space and plenty of it. No worries about being clipped by a maniacal soccer mom or bumped by an irate father of four. My search for parking was downright leisurely and I could select a spot as close or far as I desired. Entering the store, I immediately appreciated the high ceilings that lend a sense of open air expanse to the space. I could breathe without carriages bumping into me every five seconds. I could pick up items and genuinely study them without worrying about a Mad Max free for all that is your typical Whole Foods Manhattan and LI experience. In other words, this location is large enough that there is room for every one. The quality I've come to expect is there along with the tempting treats from bakeries across the tri state area. Red white and blue cookies were begging for my patriotic dollar! The bathrooms are like mini luxury retreats, clean, quiet and secure. The prepared section was well stocked with selection similar to other locations. Counter service was friendly and engaged as we had absolutely no issue with staff throughout the store. Grocery shopping became a pleasant experience. I have to unlearn what I have learned to associate Whole Foods with thanks to this store. Well done! If Whole Foods can solve the traffic problem on the Whitestone Bridge to get to Chappaqua from Queens then I will pledge eternal loyalty to this chain and Mr. Bezos.
UPDATE: I contacted the corporate customer service center with more details as requested in their reply to my original review. I received a generic auto-reply that said, "I have forwarded your note to the store leadership team so they may investigate and address this issue. They will contact you to address your concerns directly". Five days later at 4:30pm, I decided to check out this Whole Foods location again to see if there had been any changes. This time there were 5 empty food trays, plus there were no titles or ingredients listed for more than 1/2 of the food that was actually there. So, anyone with dietary restrictions or food allergies would simply have to avoid the entire section. Then, I finally received a canned response from the Associate Store Team Leader of the Chappaqua location stating, "We are reviewing with our Prepared Foods and Bakery Leadership teams make sure we are upholding are standards and maintaining them post opening." I responded to this impersonal, "blow off" email with new pictures of my experience. He then replied with an actual response, "We do refresh the bars between 4:30-5:00pm for the dinner rush so the bar would be being turned over at that time as the lunch food was pulled. That being said the signage should always be out before the new dishes go out and that is how the cooks are trained. I will be revisiting this with my leadership today." That message was from 7 days ago (May 8th, 2018) Fast forward to today (May 15th, 2019) at 1pm, when I naively decided to see if there had been any changes. Again, there was no paper to pick up the bread in the bakery department and the hot food was missing titles and ingredients. I asked a man behind the counter to identify what several of the dishes were and he didn't know. He went to get some info from someone in the back and he returned with a piece of cardboard with notes written in sharpie. It took him about 5-10 minutes to decipher what was what and finally he told me the titles of the mystery meals. He then went back to work behind the counter leaving no title cards to display for the other customers who were murmuring about the same concerns. I know the definition of insanity and yes, it's my fault for giving this place a 2nd, 3rd and 4th chance, while expecting a different result. That being said, this location is very close to me and I really want it to provide good food like other branches, but the store is being managed into the ground. I truly hope they listen to their customers. I mean...I could hear them complaining right along side of me. Such a shame.
It's gone downhill in a short period of time. The hot food options are sometimes empty and not maintained well. It's somewhat overpriced, for instance the Amy's pizza is a full dollar more at WF than at Stop & Shop. There aren't enough registers open during the busy hours. Beyond the Prime discounts, I just don't think it's worth it to shop here as a routine.