Chipotle Mexican Grill

1717 Walden Ave, Cheektowaga
(716) 242-0720

Recent Reviews

Ryan Rivera

Food was terrible worst chipotle new ever had

Atmosphere: 2

Food: 1

Service: 2

ivana pd

Terrible service. Waited over an hour for a DoorDash order. When asked if order ready response eas you can cancel. Employees should be restful and greatful they have a job. never had a problem at other locations.

Atmosphere: 1

Service: 1

Recommended dishes: Burrito Bowl

Boogi Blu

We were told they were out of chicken, rice, queso, peppers and 2 other items at 7:40 for the night, even though the store didn't close for a couple more hours. The staff wasn't rude, just very nonchalant, maybe it was just a long day. The store seemed to be in a little disarray so I assumed they just couldn't get free but it did discourage me from purchasing a special tea. I'm willing to try again on a better day

Atmosphere: 3

Food: 2

Service: 5

Lion All Over

I ordered a steak bowl online and they skimped me so much! I barely had rice, it was not filled at all on the side. There were barely any steak, maybe a handful of beans. Even the veggies were low! Please don’t skimp customers. It’s already so expensive for fast food. For that price though, in McDonald’s you’d get 2 burgers, a fry, a drink, and a pie on the app with money left over for extras. Corp needs to take this seriously smh

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Bowl

Cassie Hull

Probably my worst experience at a chipotle. Line was to the door when we arrived, and we Waited nearly 45 minutes in line. Ran out of several kinds of food, which is at least part of why things were taking so long. But they weren't making more of everything, even though it was 2 hours until closing, and the line was still stupid long even when we finally got our food. The chips were stale. I'm sure it's a stressful situation on the employees but they weren't even kind of apologetic about the situation.

Atmosphere: 2

Food: 4

Service: 2

Frankie Hernandez

Went into this chipotle today and was very disappointed. The person handling the food had her hair down. I asked one of the employees can you ask her to push her hair back. She then proceeded to tell her what i said and the employee had an issue. I didn’t even eat because i was grossed out. I don’t want anyone handling my food whose hair is down. Sorry i will never return to this chipotle. Lack of management was shown today

Atmosphere: 1

Food: 1

Service: 1

Vexed Dragoon

trash all over the store. Rude and disgusted acting employees. chipotle out of rice at 8pm?? goated.

Atmosphere: 1

Food: 1

Service: 1

Edward McCall

The place is packed always! Some of the staff is clueless, food is

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Burrito Bowl

K Johnson

Was visiting from out of state. We are not new to Chipotle but this day/location was a disappointment. Chicken was over cooked and hard. Cashier was rude to the customer in front of me and just dumped my change in my hand without saying a word. The dining area was busy but no employees were actively cleaning the area and appeared to be staffed well enough. We had to clean our own seating area just to eat. Hopefully this location isn't like that all the time.

Atmosphere: 3

Food: 3

Service: 2

Vanessa Freeman

Love love love Chipotle and I am rarely disappointed with their Salad w Chicken, but this time around, I didn't think enough chicken was added and the pieces were chopped much smaller than usual and there was something off about the dressing. Guac was on point as usual though!

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Salad

Rachel Goehring

This has got to be the worst chipotle location EVER. I don’t even eat at this location, but my husband and I deliver with door dash and every single time we have an order to pick up here, there is an issue/rude staff. If you’re a dasher, don’t even bother accepting orders from this location. And do not come here to eat - the place is nasty and dirty inside. Also they claim to be out of something/multiple things every time.

Atmosphere: 1

Food: 1

Service: 1

Alyssa Buono

Ordering delivery should be pretty straight forward. Both food items were missing at least four selected ingredients each. The burrito was torn in half and the size of a baseball. Don’t waste your money.

Food: 1

Service: 1

Renee Hejmanowski

Very small portions. Burnt meat and dried out or stale tortilla. The burrito was literally 3 inches long. We will not order again.

Food: 1

Jewel

This place is always dirty with all the workers in there walking around talking you would think someone would clean. Workers attitudes are horrible and don’t you dare come two hours before closing they will say all the food is gone even though everything is full because those are for online orders they won’t serve you.

Atmosphere: 1

Food: 1

Service: 1

Barbara Rose

Food was excellent, but restaurants was not clean trash can overflow food on floors ?

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Bowl

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