Never in my life have I visited a McDonald's like this! The company must pay close attention to this place because it does not represent the company. As soon as we arrive from Miami Holidays, as usual in our family, we dressed this McDonald's. When making the order the manager has said my god this order that we all heard, it sounded ugly but even worse when we received the food I asked him for 1 bbq sauce only 1 this gentleman has told me that it costs 59 cents that here it was like that and annoying, of course we put it to work because it was very comfortable. I don't think this manager represents the company!
Atmosphere: 1
Food: 3
Service: 1
Josh Ashley
Really depends on the time of day that you go here. Nighttime they are short staffed and struggle to get orders out in a timely manner. Morning orders are fast and served with a friendly smile.
Atmosphere: 5
Food: 4
Service: 4
Winfred Khan
Excellent service and great staff!
Atmosphere: 5
Food: 5
Service: 5
devyn
⭐☆☆☆☆ (If I could give negative stars, I would)
Worst mcdonalds ever!!!! This place is a dump masquerading as a McDonald’s, and the night manager is the final boss of incompetence.
Waiting 50 minutes for fast food is not a delay — it’s a social experiment. No communication. No apology. Just pure, unfiltered disrespect. AS PEOPLE IN THE DRIVE THRU GOT THERE FOOD THAT HAD JUST ARRIVED!!! The manager acted like customers were an inconvenience to his personal power trip, rolling attitude like it was part of the uniform.
Then came the part that still blows my mind: I left my phone inside, went back for it, and the manager refused to give it back. That’s not customer service — that’s unhinged behavior. I should not have to argue with a McDonald’s employee over my own property like I’m in some low-budget dystopian movie.
This wasn’t just bad service. It was hostile, embarrassing, and absurd. The kind of experience that makes you question how this place is even allowed to operate. If this is what happens at night, this location needs new management, new staff, and possibly an exorcism.
Do yourself a favor and drive literally anywhere else — even going hungry is a better experience than stepping foot into this circus.
Atmosphere: 1
Food: 3
Service: 1
Careyy Price
Food was great everything hot and ready to eat. Would come back
Atmosphere: 5
Food: 5
Service: 5
11.
Hands down the most pathetic excuse for customer service I’ve ever experienced. We walked in with a fully trained service dog, and before we even had the chance to say a single word, the staff started yelling at us to ‘get the dog out.’
After we clearly explained that it was a service dog, they continued with the same disgusting attitude, proving they don’t understand the law, basic manners, or the concept of ‘customer service.’
It’s honestly embarrassing that a place representing a global brand is staffed with people who act like this — zero professionalism, zero awareness, and somehow even less respect. If this is the best they can offer, the bar must be underground.
Atmosphere: 1
Food: 1
Service: 1
xianmiao guo
They were very unfriendly towards the dogs and even cursed at them in front of their faces.
Atmosphere: 1
Food: 1
Service: 1
Mohammed Rahman
Today I ordered some food , fries and chicken nuggets were not cooked well, I tried to talked to manager but the don’t listen to me and ignored me, I told him try this nuggets or fries but the manager totally ignored me. The staffs are very lazy I’m seeing that most of the staffs talking each other. Tables are dirty.
Atmosphere: 2
Food: 1
Service: 1
Greg Watson
I don’t leave many reviews… but this McDonalds is the worst I have ever visited. Fix everything! Maybe just close and start over.
Was a bad experience cold food taste was bad and like they never make a burger 🍔 a big mess
Atmosphere: 2
Food: 3
Service: 2
Blake Scott
Absolutely the worst McDonalds experience I’ve ever received. Customer service is non existent. Have an allergy my order was incorrect, prior to completion I asked for it to be fixed. It was not. Had to purchase an $8 burger a second time just to fix the issue. Staff was moving about as fast as turtles there were 15 people waiting for their food inside.
Atmosphere: 1
Food: 3
Service: 1
Danielle Thomas
Everything about this McDonalds is horrible I was in the drive thru lane for over 10 minutes with just 2 cars in front of me. My steak egg and cheese bagel was still cold when I got it and my hash browns were disgusting also they were stuck to the McDonalds paper they come in when i tried to peel it back it all fell apart and I threw it right in the garbage! What a waste of money
Atmosphere: 1
Food: 1
Service: 1
Tyler
Night manager is an absolute joke, all these comments about him and he’s not fired? The guy was sassy when taking my order didn’t even use the coupon I gave him because he didn’t feel like it gave me different food then I ordered and upcharged me for it, when I got to the window he said he can’t change it you ordered this when I didn’t and was cheering loud and cursing in the back about how there’s a hour left of the shift… when I asked him where’s the food I ordered he tried stating I was wrong and lieing and it’s in the bag…… stolen food….. attitude…… theft of money due to upchargs for things he wanted to order avoid at all cost until he gets fired there’s other McDonalds around or just go to anywhere else in Buffalo NY and you will have a better experience
Atmosphere: 1
Food: 1
Service: 1
Chris McMahon
Food was hot the place was clean and the big bossman was in the store making sure it was primo and it was
Never in my life have I visited a McDonald's like this! The company must pay close attention to this place because it does not represent the company. As soon as we arrive from Miami Holidays, as usual in our family, we dressed this McDonald's. When making the order the manager has said my god this order that we all heard, it sounded ugly but even worse when we received the food I asked him for 1 bbq sauce only 1 this gentleman has told me that it costs 59 cents that here it was like that and annoying, of course we put it to work because it was very comfortable. I don't think this manager represents the company!
Atmosphere: 1
Food: 3
Service: 1
Really depends on the time of day that you go here. Nighttime they are short staffed and struggle to get orders out in a timely manner. Morning orders are fast and served with a friendly smile.
Atmosphere: 5
Food: 4
Service: 4
Excellent service and great staff!
Atmosphere: 5
Food: 5
Service: 5
⭐☆☆☆☆ (If I could give negative stars, I would)
Worst mcdonalds ever!!!! This place is a dump masquerading as a McDonald’s, and the night manager is the final boss of incompetence.
Waiting 50 minutes for fast food is not a delay — it’s a social experiment. No communication. No apology. Just pure, unfiltered disrespect. AS PEOPLE IN THE DRIVE THRU GOT THERE FOOD THAT HAD JUST ARRIVED!!! The manager acted like customers were an inconvenience to his personal power trip, rolling attitude like it was part of the uniform.
Then came the part that still blows my mind: I left my phone inside, went back for it, and the manager refused to give it back. That’s not customer service — that’s unhinged behavior. I should not have to argue with a McDonald’s employee over my own property like I’m in some low-budget dystopian movie.
This wasn’t just bad service. It was hostile, embarrassing, and absurd. The kind of experience that makes you question how this place is even allowed to operate. If this is what happens at night, this location needs new management, new staff, and possibly an exorcism.
Do yourself a favor and drive literally anywhere else — even going hungry is a better experience than stepping foot into this circus.
Atmosphere: 1
Food: 3
Service: 1
Food was great everything hot and ready to eat. Would come back
Atmosphere: 5
Food: 5
Service: 5
Hands down the most pathetic excuse for customer service I’ve ever experienced. We walked in with a fully trained service dog, and before we even had the chance to say a single word, the staff started yelling at us to ‘get the dog out.’
After we clearly explained that it was a service dog, they continued with the same disgusting attitude, proving they don’t understand the law, basic manners, or the concept of ‘customer service.’
It’s honestly embarrassing that a place representing a global brand is staffed with people who act like this — zero professionalism, zero awareness, and somehow even less respect.
If this is the best they can offer, the bar must be underground.
Atmosphere: 1
Food: 1
Service: 1
They were very unfriendly towards the dogs and even cursed at them in front of their faces.
Atmosphere: 1
Food: 1
Service: 1
Today I ordered some food , fries and chicken nuggets were not cooked well, I tried to talked to manager but the don’t listen to me and ignored me, I told him try this nuggets or fries but the manager totally ignored me. The staffs are very lazy I’m seeing that most of the staffs talking each other. Tables are dirty.
Atmosphere: 2
Food: 1
Service: 1
I don’t leave many reviews… but this McDonalds is the worst I have ever visited. Fix everything! Maybe just close and start over.
When you add bacon 2 $ ex
Restaurantji Recommends
Was a bad experience cold food taste was bad and like they never make a burger 🍔 a big mess
Atmosphere: 2
Food: 3
Service: 2
Absolutely the worst McDonalds experience I’ve ever received. Customer service is non existent. Have an allergy my order was incorrect, prior to completion I asked for it to be fixed. It was not. Had to purchase an $8 burger a second time just to fix the issue. Staff was moving about as fast as turtles there were 15 people waiting for their food inside.
Atmosphere: 1
Food: 3
Service: 1
Everything about this McDonalds is horrible I was in the drive thru lane for over 10 minutes with just 2 cars in front of me. My steak egg and cheese bagel was still cold when I got it and my hash browns were disgusting also they were stuck to the McDonalds paper they come in when i tried to peel it back it all fell apart and I threw it right in the garbage! What a waste of money
Atmosphere: 1
Food: 1
Service: 1
Night manager is an absolute joke, all these comments about him and he’s not fired? The guy was sassy when taking my order didn’t even use the coupon I gave him because he didn’t feel like it gave me different food then I ordered and upcharged me for it, when I got to the window he said he can’t change it you ordered this when I didn’t and was cheering loud and cursing in the back about how there’s a hour left of the shift… when I asked him where’s the food I ordered he tried stating I was wrong and lieing and it’s in the bag…… stolen food….. attitude…… theft of money due to upchargs for things he wanted to order avoid at all cost until he gets fired there’s other McDonalds around or just go to anywhere else in Buffalo NY and you will have a better experience
Atmosphere: 1
Food: 1
Service: 1
Food was hot the place was clean and the big bossman was in the store making sure it was primo and it was
Atmosphere: 5
Food: 5
Service: 5
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