This Starbucks at cheektowaga gallaiya mall , they are taking too long to takr order . They don't care about the customer, and also rude
Dave G
Simple ordering of a double bacon smoked sandwich, bacon was fake and rubber along with the âeggâ and âcheeseâ they use.. ordered a gingerbread chai latte with oat milk, didnât have gingerbread, so asked for a regular chai latte with oat milk, gave me a regular chai latte with milk.. if the associate would have been listening instead of cutting me off mid sentence while ordering, maybe they would have gotten it right. Terrible service when not that busy, terrible food and incorrect drinks⊠avoid.. and ask them to put some-kind of seasoning on the San which because bland rubber doesnât taste goodâŠ
Food: 1
Service: 1
Neha K
I went and ordered a drink and requested light ice - not only did the lady put extra ice but when I mentioned this to her she said she has until 6pm to scoop out the ice from my drink. I ordered a venti size drink (biggest waste of money) and the whole thing is just ice. She told me the main component of the drink is ice. That makes no sense and who says that? I did not know Starbucks is an ice shop, I almost thought they sell coffee for a living. This is the only location with the most disrespectful staff in all of Buffalo and most likely the most underpaid since their behavior displays nothing short of that. Hire staff with better attitude.
Atmosphere: 1
Food: 1
Service: 1
Jeff
Alyssa - youâre doing amazing and youâre appreciated. Some people just want to unload the weight of what theyâre carrying around to make themselves feel better about their crappy lives. Youâre not having a bad day, you had a bad few minutesâŠso donât let that set the tone. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Cooper
Very very very slow. The brinks tased very weird and was out of everything do not go there and wast your money.
Atmosphere: 1
Food: 3
Service: 1
Niki
Got there about 5 minutes before closing Thurs Aug 29/24 and it was obvious the employees just wanted to get out of there. I heard them cheering when someone said itâs 8pm and time to go. They rushed our drinks and they werenât made properly. Barely any coffee in them and half my drink was foam. Asked for a refund and the woman at the window barely apologized and rushed as quickly as she could to give it to us. Apparently the machines were âalready broken downâ and so they couldnât make us new drinks. Uh bsâŠlast time I checked, you leave machines on until store is closed and the last customer leaves. Terrible service, Iâll never go back. Itâs clear the employees hate their jobs and have no customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Victoria Pabst
Slow service. The food was nasty. Felt and tasted like I was biting into a wet sponge. Waited an extra 20 minutes past the time my online order was supposed to be done. Only ordered 2 drinks and 2 sandwiches.
Was treated poorly in the drivethru by management and staff wont be coming back here
Atmosphere: 1
Food: 1
Service: 1
Can work on customer service skills. Coffee was đ
Atmosphere: 5
Food: 5
Service: 2
Something about paying for extra and not getting it doesn't sit right!
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Egg Pesto & Mozzarella Sandwich
This Starbucks at cheektowaga gallaiya mall , they are taking too long to takr order . They don't care about the customer, and also rude
Simple ordering of a double bacon smoked sandwich, bacon was fake and rubber along with the âeggâ and âcheeseâ they use.. ordered a gingerbread chai latte with oat milk, didnât have gingerbread, so asked for a regular chai latte with oat milk, gave me a regular chai latte with milk.. if the associate would have been listening instead of cutting me off mid sentence while ordering, maybe they would have gotten it right. Terrible service when not that busy, terrible food and incorrect drinks⊠avoid.. and ask them to put some-kind of seasoning on the San which because bland rubber doesnât taste goodâŠ
Food: 1
Service: 1
I went and ordered a drink and requested light ice - not only did the lady put extra ice but when I mentioned this to her she said she has until 6pm to scoop out the ice from my drink. I ordered a venti size drink (biggest waste of money) and the whole thing is just ice. She told me the main component of the drink is ice. That makes no sense and who says that? I did not know Starbucks is an ice shop, I almost thought they sell coffee for a living. This is the only location with the most disrespectful staff in all of Buffalo and most likely the most underpaid since their behavior displays nothing short of that. Hire staff with better attitude.
Atmosphere: 1
Food: 1
Service: 1
Alyssa - youâre doing amazing and youâre appreciated. Some people just want to unload the weight of what theyâre carrying around to make themselves feel better about their crappy lives. Youâre not having a bad day, you had a bad few minutesâŠso donât let that set the tone. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Very very very slow. The brinks tased very weird and was out of everything do not go there and wast your money.
Atmosphere: 1
Food: 3
Service: 1
Got there about 5 minutes before closing Thurs Aug 29/24 and it was obvious the employees just wanted to get out of there. I heard them cheering when someone said itâs 8pm and time to go. They rushed our drinks and they werenât made properly. Barely any coffee in them and half my drink was foam. Asked for a refund and the woman at the window barely apologized and rushed as quickly as she could to give it to us. Apparently the machines were âalready broken downâ and so they couldnât make us new drinks. Uh bsâŠlast time I checked, you leave machines on until store is closed and the last customer leaves. Terrible service, Iâll never go back. Itâs clear the employees hate their jobs and have no customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Slow service. The food was nasty. Felt and tasted like I was biting into a wet sponge. Waited an extra 20 minutes past the time my online order was supposed to be done. Only ordered 2 drinks and 2 sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
They work as a team ????????. Service with a smile from beginning to end. Thank you
Atmosphere: 5
Food: 5
Service: 5
I just had the worst Chi latte ever
I always buy coffee from Tim Horton but last week I had to get it from there, damn they are expensive đđđ
Good location.
Atmosphere: 4
Food: 4
Service: 4
I always buy coffee from Tim Horton but last week I had to get it from there, damn they are expensive ???
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