I understand it was late and close to closing time, but I spent nearly $40 and received cold chicken fries with none of the sauces I ordered. That’s honestly unacceptable. For that price, I expected at least a basic level of care—and hot food. Really disappointing.
Atmosphere: 1
Food: 1
Service: 1
N N
This is the worst Burger King I have ever stopped at by far. It's not the fault of the employees. They are understaffed. This is on a major Thruway and they had one person in charge and one young person who was just learning how to assemble the burgers. A third employee was doing prep work. It was a nightmare. 25 minutes between starting to order and the delivery of food. People around me were angry. New York State should boot the franchise owner from the Clarence Rest Stop on the New York State Thruway
Oleksii Stashkiv
They are way too slow, not even a rush hour, two clients ahead and it took me 20 minutes to get my order…
Food: 5
Service: 1
Minta Ghotra
They shut down at 11 pm but according to google store close at 12
Jeremy Dang
No problem with my meal
Atmosphere: 5
Food: 5
Service: 5
Dona Donie
Two sandwiches are cold and French fries are extremely salty . Customer service is not friendly. One of the worst Burger King ever . My kids were complaining so much but since we paid $58 and can’t trash . I make them to eat .
Erick Barkschat
Not open at 10 am on a Friday
Tony B
I came to this BK because the reviews were surprisingly low. I wanted to test them. Not a very good idea though. Immediately I saw that you had to order from screens. That was a sign that the reviews were right. I ordered an impossible whopper with coke and fries. It took 15 minutes for the food to come with no one in line and one person waiting. When it finally came, the other guy ordered an Oreo shake, the workers put 2 Oreo shakes as what he ordered. When he asked for just one they made him buy 2. He gave us one. The whopper was ok but had way too much ketchup. The fries had A HAIR in them. The coke was a coke, I mean how could you mess that up also how could you mess up a premade shake. Oh and it was $20 for everything. DO NOT COME HERE.
Elijah Doge
Terrible wait. Just a terrible place. Avoid avoid avoid!!!!!!
I couldn’t order food here because I wanted to pay with cash. Apparently there’s only one person capable of working the register and they were unavailable.
Allan C
Slowest service Burger King I've ever been to. Came here on a Sunday evening for dinner. The person making burgers can only handle one order at a time. Food tastes good though, as expected from BK. Food is overpriced at these rest stop locations.
Jill Maiola
The WORST BK I’ve ever been to. Horrible, slow service. Employees look like zombies. Kiosk only. 20 min wait for a simple order and only a few patrons. Skip BK at the Clarence NY Thruway rest stop.
Atmosphere: 1
Food: 2
Service: 1
Alain Peters
Very slow
Justine Spears
Says they are open but no one is even there nor is the equipment on
Food was overpriced and burnt. great combination
Atmosphere: 1
Food: 1
Service: 1
I understand it was late and close to closing time, but I spent nearly $40 and received cold chicken fries with none of the sauces I ordered. That’s honestly unacceptable. For that price, I expected at least a basic level of care—and hot food. Really disappointing.
Atmosphere: 1
Food: 1
Service: 1
This is the worst Burger King I have ever stopped at by far. It's not the fault of the employees. They are understaffed. This is on a major Thruway and they had one person in charge and one young person who was just learning how to assemble the burgers. A third employee was doing prep work. It was a nightmare. 25 minutes between starting to order and the delivery of food. People around me were angry. New York State should boot the franchise owner from the Clarence Rest Stop on the New York State Thruway
They are way too slow, not even a rush hour, two clients ahead and it took me 20 minutes to get my order…
Food: 5
Service: 1
They shut down at 11 pm but according to google store close at 12
No problem with my meal
Atmosphere: 5
Food: 5
Service: 5
Two sandwiches are cold and French fries are extremely salty . Customer service is not friendly. One of the worst Burger King ever . My kids were complaining so much but since we paid $58 and can’t trash . I make them to eat .
Not open at 10 am on a Friday
I came to this BK because the reviews were surprisingly low. I wanted to test them. Not a very good idea though. Immediately I saw that you had to order from screens. That was a sign that the reviews were right. I ordered an impossible whopper with coke and fries. It took 15 minutes for the food to come with no one in line and one person waiting. When it finally came, the other guy ordered an Oreo shake, the workers put 2 Oreo shakes as what he ordered. When he asked for just one they made him buy 2. He gave us one. The whopper was ok but had way too much ketchup. The fries had A HAIR in them. The coke was a coke, I mean how could you mess that up also how could you mess up a premade shake. Oh and it was $20 for everything.
DO NOT COME HERE.
Terrible wait. Just a terrible place. Avoid avoid avoid!!!!!!
Restaurantji Recommends
I couldn’t order food here because I wanted to pay with cash. Apparently there’s only one person capable of working the register and they were unavailable.
Slowest service Burger King I've ever been to. Came here on a Sunday evening for dinner. The person making burgers can only handle one order at a time.
Food tastes good though, as expected from BK.
Food is overpriced at these rest stop locations.
The WORST BK I’ve ever been to. Horrible, slow service. Employees look like zombies. Kiosk only. 20 min wait for a simple order and only a few patrons. Skip BK at the Clarence NY Thruway rest stop.
Atmosphere: 1
Food: 2
Service: 1
Very slow
Says they are open but no one is even there nor is the equipment on
Atmosphere: 1
Food: 1
Service: 1
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