Orazio's by Zarcone
9415 Main St, Clarence
(716) 759-8888
Recent Reviews
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When we walked in we were not sure they were open. We sat ourselves and got water quickly. After that, everything was SLOW! There appeared to be only three people working and the two in the front had no idea! There were only three tables and we all wondered what was going on! Others came in a the wait was so long, they left (3 couples). Three other couples came in and left because no one greeted them for so long. My drink was delivered to the wrong table and even though there were only three tables, it took another ten minutes to get it. My wife's prosecco split was placed on the table unopened. When we finally ordered and started to get our food, it was bad! The clams casino had no discernible clams. The lasagna seemed like leftovers. The veal parm was mushy. The sauce seemed burnt. The overall experience was poor and the owner did not seem to want to hear about it. No compensation was offered.
Don't go. Awful experience. Flies in my husband's bourbon, we left before ordering anything because it took 45 minutes to even get a cocktail and we had no confidence in the food after the cocktail with flies. It's not at all what we remembered from years ago. Understaffed is a understatement.
We booked a private event with Orazio's at the last minute, in December nonetheless, due to a cancelation from another venue. Frank was very accommodating and treated us like family. We had never been here before and that is a bit of a risk, especially for a special event. We were not disappointed. The food was excellent, and all of our guests were satisfied. They helped turn a stressful situation into one we didn't have to worry about. We are looking forward to eating dinner here sometime in the future.
Atmosphere: 4
Food: 5
Service: 5
Waited 1.5 hours still no food. Was not busy at all. One waiter who was doing everything. No heat, no food, waiter was MIA. We paid for wine for left after we were told would still be awhile for food. Awful!
Atmosphere: 1
Service: 1
There was only one server for the entire restaurant...not his fault! He was seating people, bartended, server, bussed the tables, EVERYTHING! He got a fabulous tip. The food was fantastic.
Atmosphere: 3
Food: 5
Service: 1
The worst experience I’ve ever had. Very short staffed. We waited a long time for every aspect of our meal from place settings and water to salad dressing and bread. Took almost 2 hours to receive our entrees. By the time they came I was over it and just wanted to go home. Dinner for 4 cost an outrageous $204. Never again.
Four of us went last Saturday for a birthday celebration. We arrived at 4:00 pm ,as our reservation was for 4:00, the doors were locked, had to wait for someone to open the door. We walked in went towards the bar to have a drink, no bartender. Proceeded to our table where a man in a t shirt seated us. The same man came back to take our order. We were the only patrons at this time. We ordered appetizers and waited about 30 minutes for our appetizers. The next course was the salad,.my mother in laws lettuce was wilted and particularly rotten.There was no bus boy to bus our table, so we sat with piles of dirty dishes. 2 out of the 4 meals were cold in the middle,and hot around the outside. This was my first and last time here. Hopefully others had better luck.
Atmosphere: 2
Food: 2
Service: 1
Reserved a funeral table for 3:00,13 people, They did not open the door until 3:15. One bartender, one cook. The bartender seemed overwhelmed, drinks took 30 minutes ! The poor bartender had a very limited supply of beer and liquor. Are they ready to close up ? After taking our order the bartender disappeared ! One of our group went behind the bar to help (REALLY !). Can't rate the food simply because after an hour and a half we still didn't have any ! We just got up and left, I think they will be closing soon because of the limited drink inventory and empty wine racks. To book a funeral lunch with emotions high and treat us all to nothing is unreal. Hope they close soon so this never happens to others.
Service: 1
Best Sicilian Restaurant in town!
Atmosphere: 5
Food: 5
Service: 5
Made a large reservation for a personal family event. Was known well in advance. Manager came in and said that it was somehow “our fault”. Place was short staffed, no hostess, bartender. The only waiter in the place actually gave a customer permission to serve drinks(that waiter was the only bright spot). But yeah the owner/manager is a little man with no compassion for people and has no idea how to run a business. Sad excuse for a restaurant. Very unprofessional. Food also came out raw.
Restaurantji Recommends
Made a reservation for 13 for a post funeral meal, zero staff, zero manger. manger asked “what the problem is?” served raw food and had CUSTOMERS behind the bar serving our own drinks. absolutely joke and “owner” is okay. very much a joke. would never give them a dime.
Great service. Food both expensive and not as good as before. It used to be one of my favorite places to eat. Sorry to see it change.
Traditional Italian Restaurant. Great food and service. Ordered the veal parm and it was as I expected. It was very quiet for a Saturday evening.
My pregnant wife was craving ravioli and picked Orazio's based on her past family experiences there. She immediately noticed that the place had a new modern makeover. The place is large and looks great. We waited about ten minutes before someone noticed us and there were two other tables of two and a table of 8 with two servers. The servers were very nice. It was kne guys first night. The homemade bread was really good and the caesar salad was average. To my wife's disappointment they were out of Ravioli so she went with manicotti (which wasn't on the menu). She didnt like the manicotti but loved the vodka sauce. I went with Alfredo which was more like a buttery sauce. So buttery that I had spots on my shirt and on the white paper table cloth they use. Despite providing huge portions I did see it as pricey. They need some tweaks but I would give them another shot.
Atmosphere: 5
Food: 4
Service: 3
I dont know what happened to this place but the owners should be embarrassed!!!! A Saturday night with no manager, a water glass with lipstick stain on it. We waited for 35 minutes with no bread, no refill on the water. We were ignored for the most part. Ever in my life have I gotten up and left before even getting out order!!!!! We will never come back again!!!!
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