Chipotle Mexican Grill

Wow.. just horrible. Let me start by saying I used to go to chipotle for dinner every single night for about 2 years. In that process I acclimated many chipotle reward points as you can imagine.

Tonight I went to buy dinner for my wife and I. I decided to use some of my points since I have so many. I scanned for 2 entrées and a side of chips and guac.

The crabby older woman working the register started huffing and puffing. Said it wasn’t working then walked away from me. Another girl game over who may have been the manager not sure. She goes yeah scan again it didn’t go though. I show her the history on my phone of the points showing they have been used and deducted. She said well it didn’t go through on our end. I told her I wasn’t going to use another 5k points when I already have. She proceeded to degrade me in the line asking if I had enough money. She canceled the order and promised the points would go back on my card. I proceeded to pay with my normal credit card. The points did not go back on.

Call me crazy but I have worked in the resturant and food business for a while. If it’s an issue in the chipotle processing system and the points were taken from the customer you give them the food and figure your stuff out on the back and. It’s extremely poor service and almost criminal to offer a reward system and steal the points from hard working customers. The lack of understanding and degrading comments by the staff was really what hurt.

I hope someone makes this right some how.

Atmosphere: 2

Food: 3

Service: 1

Guy with beared skimps on chicken

Some people rave about Chipotle. I've always found it to be average, at best. This place is no different.

Atmosphere: 3

Food: 3

Service: 3

I STOP GOONG TO ALBANY ONE FOR THIS AND THIS IS THE SAME FILTHY AND THEY GIVING U NO MEAT on top of that ima call corporate this shit is getting out of hand DO NOT COME

Atmosphere: 1

Food: 1

Service: 1

Disappointed in this Chipotle. Store is continuously filthy, garbage overflowing, floors filthy, tables not cleaned, utensil area dirty, no ice at beverage machine. Please hire cleaning staff !

Atmosphere: 1

Food: 5

Service: 3

I'm standing in line and they have one person preparing the food. Where is the manager!! Why isn't he or she helping. this is ridiculous

This is the dirtiest Chipotle I have ever seen. The dining room and kitchen both looked disgusting like nobody cleaned all day. There is food all over the floor like there was a food fight, and dropped food left all over the assembly line without being cleaned.

Atmosphere: 1

Food: 5

Service: 5

Hands down the grossest Chipotle we’ve ever visited. No, that’s not what guacamole looks like when it’s oxidized, that’s what guac looks like when it’s gone bad. Line was long and slow at 1:30 on a Monday, the food stations were a mess. The kids all looked like they hated working there and it showed. Hoping now to not have gotten sick, should have walked away when we saw the mess behind the counter.

Atmosphere: 1

Food: 1

Service: 1

I would give a 0 if I could. This whole company has been plummeting for a long time but I'm done. My pick up order was over 20 minutes late and my bowl was small and undersized. Will never go back to any Chipotle again.

Atmosphere: 1

Food: 1

Service: 1

Let us order online, and waited for over an hour and still not get our order. Then they can take in person orders now and put them in priority so people later come get food early and still waiting.

Now is more than one and half hours and still WAITING!!! People ordered in person are enjoying their food. How can I not angry about it??????

Atmosphere: 1

Food: 1

Service: 1

Was horrified on how dirty this place was tables , floors ,soda area discussing. Worst I've ever experienced. Would not go back even if food was free . They should be ashamed of themselves.

Atmosphere: 1

Food: 2

Service: 1

Standard chipotle food quality , however the place needs better management.
The crew is mostly kids, so while there is line of 6 people, 1 kid taking and making orders the other just chilling around.
The place is very dirty and needs an upgrade. The restroom has no changing station

Atmosphere: 2

Food: 4

Service: 2

In the past few weeks the quality of this place has gone down tremendously!

Atmosphere: 1

Food: 1

Service: 1

Not clean

Atmosphere: 1

Food: 3

Service: 1

Whoever runs this place should be deeply ashamed. I got food in there today and it was a complete zoo. Staff was yelling and arguing with one another running around like their heads are cut off. It was horrible. I told the girl taking my order that I felt so bad she had to work in this kind of environment. This place desperately needs a new owner.