There was mold in my straw. I told the cashier at the window the next time I went there that the straw had mold in it. She then told me that the straws just come like that and just look dirty and that there was no mold. She even opened up a straw to show me but quickly threw it away before I could even see it. I first ordered on Tuesday and got a moldy straw. Ordered again yesterday around 9am , brought my own straw this time. Not really happy with the dismissal of a valid concern.
Atmosphere: 2
Food: 3
Service: 1
Linda Heintze
I liked this Dunkin Donuts shop. Staff was friendly and they had what I wanted. Everything was in my takeout order including napkins!
You know
Nice staff good and clean
Atmosphere: 5
Food: 5
Service: 5
John K
Some of worst and slowest customer service I have had a Dunkin. Employees don’t handle food very hygienically and poor at their job. What a joke
Atmosphere: 1
Food: 1
Service: 1
Alex Fisher
Probably the slowest and worst Dunkin' experience I've had to date. I asked for bacon avocado toast and never received the bacon. I then went in and kindly asked for the bacon since it was forgotten, and received the saddest amount of bacon I've ever seen. Dunkin', you need better management.
Atmosphere: 1
Food: 1
Service: 1
Rachie
Bad customer service
Darion G
Very rude opening staff, she’s late every day and slams the window every time even with good tips
Atmosphere: 1
Food: 3
Service: 1
Mergandi
I’m beyond appalled by my recent experience at Dunkin’ Donuts. To call their service frustrating would be an understatement—it's honestly a disgrace. My boyfriend placed an order for me through the app, through the drive thru only to show up and be told they couldn’t find it. After waiting patiently for what felt like an eternity, I was eventually told that they had no record of my order. I showed them my screen shots of said order, but that didn’t matter. The staff was not only unhelpful but downright rude. Instead of attempting to fix the issue or make any effort to apologize, I was met with dismissive attitudes and a lack of accountability. At no point was I offered an alternative solution or even a hint of customer care. The whole thing felt like they just wanted me to leave and forget the entire ordeal, but let’s be clear—this will not be forgotten. To top it all off, when I asked to speak to a manager, I was told the manager wasn’t available until wedesnday. If this is the kind of service this Dunkin' Donuts expects to offer, they can keep their stale donuts and overpriced coffee. Do yourself a favor and avoid this location if you want to be treated like a valued customer. If I could give zero stars, I absolutely would.
The guy taking orders over the speaker is great, friendly and enthusiastic. I cannot say the same for the rest of the staff.
I have yet to have a successful Dunkin experience here otherwise. They are regularly out of specific donuts and munchkins but will still accept and charge you on door dash, then send it out with just a drink! On a different occasion, they accepted a door dash order, then had the delivery person call ME to cancel because "they're out of donuts" - please note, if the customer is the one who cancels, the restaurant keeps the money. I learned my lesson and haven't ordered again.
On my most recent and final try, we placed a drive-thru order for 2 bagels with our drinks. I checked the bag as we pulled away. Only one (burnt) bagel was in the bag, no big deal, right? We'll just run back in!
Whoever was in charge that day was rude about it and almost accusatory about the missing bagel/whether we ordered at all. Less than 3 minutes had elapsed between getting the order, noticing the missing item, pulling back in to park and going inside the building - there was no vague "oh i was here earlier/yesterday/last week". Listen, I'm not trying to scam you for a free bagel from Dunkin.
Food: 1
Service: 1
Steve Rodriguez
They gave me cold ass food
Food: 1
Service: 5
Natasha Ramdeholl
Me and my coworker come to This Duncan every day and if they don’t burn your food, it’s not fully Cooked, I bought a chicken wrap and a coffee and the chicken wrap was not cooked, they were not busy at that location, but they all are running around like headless chicken. You guys need to get your shit together please and thanks.
Food: 1
Service: 1
Amanda Lillquist
Young lady with red hair was very rude and u helpful was out of large cups and would not work with us to resolve the issue instead gave a refund unprofessional bad customer service at this location
Arnold Edward
One of the younger ladies here with red hair was very rude and disrespectful towards MANY customers. She told us how she refuses to take anymore orders and was no help with anything. I found this extremely rude and ignorant of her to do. Hire people who understand respect and know how to handle themselves even when stressed. Unpleased.
It's a Dunkin'.
Atmosphere: 2
Food: 4
Service: 4
Love the sugar and chemicals.
Atmosphere: 5
Food: 5
Service: 5
There was mold in my straw. I told the cashier at the window the next time I went there that the straw had mold in it. She then told me that the straws just come like that and just look dirty and that there was no mold. She even opened up a straw to show me but quickly threw it away before I could even see it. I first ordered on Tuesday and got a moldy straw. Ordered again yesterday around 9am , brought my own straw this time. Not really happy with the dismissal of a valid concern.
Atmosphere: 2
Food: 3
Service: 1
I liked this Dunkin Donuts shop. Staff was friendly and they had what I wanted. Everything was in my takeout order including napkins!
Nice staff good and clean
Atmosphere: 5
Food: 5
Service: 5
Some of worst and slowest customer service I have had a Dunkin. Employees don’t handle food very hygienically and poor at their job. What a joke
Atmosphere: 1
Food: 1
Service: 1
Probably the slowest and worst Dunkin' experience I've had to date. I asked for bacon avocado toast and never received the bacon. I then went in and kindly asked for the bacon since it was forgotten, and received the saddest amount of bacon I've ever seen. Dunkin', you need better management.
Atmosphere: 1
Food: 1
Service: 1
Bad customer service
Very rude opening staff, she’s late every day and slams the window every time even with good tips
Atmosphere: 1
Food: 3
Service: 1
I’m beyond appalled by my recent experience at Dunkin’ Donuts. To call their service frustrating would be an understatement—it's honestly a disgrace. My boyfriend placed an order for me through the app, through the drive thru only to show up and be told they couldn’t find it. After waiting patiently for what felt like an eternity, I was eventually told that they had no record of my order. I showed them my screen shots of said order, but that didn’t matter.
The staff was not only unhelpful but downright rude. Instead of attempting to fix the issue or make any effort to apologize, I was met with dismissive attitudes and a lack of accountability. At no point was I offered an alternative solution or even a hint of customer care. The whole thing felt like they just wanted me to leave and forget the entire ordeal, but let’s be clear—this will not be forgotten.
To top it all off, when I asked to speak to a manager, I was told the manager wasn’t available until wedesnday. If this is the kind of service this Dunkin' Donuts expects to offer, they can keep their stale donuts and overpriced coffee. Do yourself a favor and avoid this location if you want to be treated like a valued customer. If I could give zero stars, I absolutely would.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The guy taking orders over the speaker is great, friendly and enthusiastic. I cannot say the same for the rest of the staff.
I have yet to have a successful Dunkin experience here otherwise. They are regularly out of specific donuts and munchkins but will still accept and charge you on door dash, then send it out with just a drink! On a different occasion, they accepted a door dash order, then had the delivery person call ME to cancel because "they're out of donuts" - please note, if the customer is the one who cancels, the restaurant keeps the money. I learned my lesson and haven't ordered again.
On my most recent and final try, we placed a drive-thru order for 2 bagels with our drinks. I checked the bag as we pulled away. Only one (burnt) bagel was in the bag, no big deal, right? We'll just run back in!
Whoever was in charge that day was rude about it and almost accusatory about the missing bagel/whether we ordered at all. Less than 3 minutes had elapsed between getting the order, noticing the missing item, pulling back in to park and going inside the building - there was no vague "oh i was here earlier/yesterday/last week". Listen, I'm not trying to scam you for a free bagel from Dunkin.
Food: 1
Service: 1
They gave me cold ass food
Food: 1
Service: 5
Me and my coworker come to This Duncan every day and if they don’t burn your food, it’s not fully Cooked, I bought a chicken wrap and a coffee and the chicken wrap was not cooked, they were not busy at that location, but they all are running around like headless chicken. You guys need to get your shit together please and thanks.
Food: 1
Service: 1
Young lady with red hair was very rude and u helpful was out of large cups and would not work with us to resolve the issue instead gave a refund unprofessional bad customer service at this location
One of the younger ladies here with red hair was very rude and disrespectful towards MANY customers. She told us how she refuses to take anymore orders and was no help with anything. I found this extremely rude and ignorant of her to do. Hire people who understand respect and know how to handle themselves even when stressed. Unpleased.
Atmosphere: 1
Food: 3
Service: 1
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