Ordered online received sub it was made incorrectly. Called store manager explained the sub was made wrong she insisted she made it correctly. I told her I have the sub in front of me with the order slip and she said you will have to bring the sub to me I have to have it in front of me. I refused to drive the sub to her. If I had time to do that then I wouldn't have ordered online. So I was charged for ordering extra toppings I never received but would not rectify the situation unless I drove the sub to her? Being a Manager in the customer service industry for 25 years this is very poor customer service.
Service: 1
Michele Ward
What happened to customer service or simply just acknowledging someone standing g there. I arrived at 11:20am. One young lady working. I was the only customer. She was taking rolls out of the oven so she may not have noticed me or it could have been her ear buds in ( which should not be allowed in this type of service position for multiple reasons) and she didn’t hear me come in. After 3 minutes, a long time waiting to be greeted, she finally said “are you picking up or or ordering?” I said ordering and she told me I order at the other end. So, I go to where I’m supposed to. She completely ignores me and starts making g another sandwich, not one word to me, no “I’ll e with you in a minute or even “I just have to finish up this order,”. NOTHING!! I was the only customer there. I was already waiting a bit and I almost just walked out. Finally, my turn. She wasn’t meant but not at all welcoming. See photo of finished product. Roll was hard and an absolute mess!!! I’m disappoint after seeing all the freshly baked rolls and mine seems to be a day old. If she’s working, from now on I’ll just walk back out.
Atmosphere: 3
Food: 1
Service: 1
Joshua Otte
Employee was Nervous but performed an excellent job when I went up dinner around 5. Poor thing got swamped with 12 sandwiches in 30 minutes. Great job handling the customers.
Atmosphere: 5
Food: 5
Service: 5
Al Brunina
Very pleasant waitresses are always friendly and helpful to your needs
Dietary restrictions: Helped me with low salt diet very caring about it
Parking: Plenty of in front of door parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Cookies
Robert Devanney
In line with several other reviews, the size and quality of the food has suffered significantly. I measured the thickness of my sub roll and it was 1.5”. It looked more like a hotdog roll instead of a sub roll. The vegetables also did not appear to be high quality. The two employees were nice and the location was clean but will not be going back due to the very thin subs.
Atmosphere: 4
Food: 1
Service: 4
Arin Brown
this location is generally fine but ahmed m is 100% correct something is very wrong with glasses-and-mask guy. I've encountered him a few times and it's always the same. dude moves so slow and seems to never have any idea what he's doing at any given time. he takes 10 minutes to make one sandwich because he keeps getting distracted or messing with stuff and having to go wash his hands and change his gloves. every time I get to checkout he asks me to tell him what he just made. bro what
Atmosphere: 4
Food: 4
Service: 1
Dhairya Pujara
Terrible experience last 3 visits. Unthawed veggie patties. Wrongly packed order. Extreme slow and sluggish. Among other issues.
Atmosphere: 1
Food: 1
Service: 1
V C
I have a disability. I wasn't trained properly and was fired after working 6 days for subway. Now I see why the turn over rate is so high.
Atmosphere: 1
Food: 3
Service: 1
Ryan Mcphail
So nothing against the two employees that were there, she did inform of a big online order. So the fact the amount of subs they had to make was alot.. so one couldn't take my order while the other worked on the online one? I wasn't about to wait for all those subs to be made. They could of had split then gone back to work on the online. Wasn't about to stand there and wait 10 mins.
Service: 2
Stacey S
I ordered online, and arrived at the store a few minutes later. The staff was finishing up the order as I walked in the door. They were very friendly, and the subs were perfect. The store itself was clean and tidy. The location is an easy stop from I-87. Highly recommend!
Very slow getting my order, ordered online stated it would be ready ay 4:30. I walked in at the time for pick up, and the order wasn't ready. Instead of giving me a bag for my 2 footlong subs and a foot long cookie, he handed me the items separately, making it hard to carry.
Atmosphere: 3
Food: 3
Service: 2
Ahmed M
I really don’t want to give them negative review but come on, the kid who were glasses and hat was making my sandwiches today 1/23/24 around 5:20 pm was sooo high I guess on lsd or mushroom, he was moving so weird and slow and every second he looks at the ingredients bar, me, the food and the walls in confusion, he look at the onion and if the don’t look certain way he starts cutting them with his hands, I ordered 3 sandwiches I kid you not he took at least 15-20 minutes to make I’m in no rush but really dude. You need to check the camera footage around 5:20pm and see what I’m talking about. Hopefully he gets the help he needs because bro got no business making people food and I’m sorry if that will cost him his job
Ray Bertrand
Worth the
Atmosphere: 4
Food: 4
Service: 4
Sara C.
I didn’t get his name, but the gentleman working called me to let me know my selection was delayed and offered me an alternative. In person, he was personable and very apologetic about the delay (which didn’t bother me one bit!) I also noticed him helping a fellow coworker when a question was asked. Great customer service! Sandwich and cookie were also delicious.
Atmosphere: 5
Food: 5
Service: 5
Jim Wilson
Great location. I've eaten here twice. Great parking. There were 2 employees making sandwiches today. The female employee is amazing to watch. There was a steady line of customers and she was cashing out orders every few minutes. The men's room was very clean. I waited maybe 8 minutes to pay for my foot long Cold Cut Combo on wheat and a bottle of Coke.
Ordered online received sub it was made incorrectly. Called store manager explained the sub was made wrong she insisted she made it correctly. I told her I have the sub in front of me with the order slip and she said you will have to bring the sub to me I have to have it in front of me. I refused to drive the sub to her. If I had time to do that then I wouldn't have ordered online. So I was charged for ordering extra toppings I never received but would not rectify the situation unless I drove the sub to her? Being a Manager in the customer service industry for 25 years this is very poor customer service.
Service: 1
What happened to customer service or simply just acknowledging someone standing g there. I arrived at 11:20am. One young lady working. I was the only customer. She was taking rolls out of the oven so she may not have noticed me or it could have been her ear buds in ( which should not be allowed in this type of service position for multiple reasons) and she didn’t hear me come in. After 3 minutes, a long time waiting to be greeted, she finally said “are you picking up or or ordering?” I said ordering and she told me I order at the other end. So, I go to where I’m supposed to. She completely ignores me and starts making g another sandwich, not one word to me, no “I’ll e with you in a minute or even “I just have to finish up this order,”. NOTHING!! I was the only customer there. I was already waiting a bit and I almost just walked out. Finally, my turn. She wasn’t meant but not at all welcoming. See photo of finished product. Roll was hard and an absolute mess!!! I’m disappoint after seeing all the freshly baked rolls and mine seems to be a day old. If she’s working, from now on I’ll just walk back out.
Atmosphere: 3
Food: 1
Service: 1
Employee was Nervous but performed an excellent job when I went up dinner around 5. Poor thing got swamped with 12 sandwiches in 30 minutes. Great job handling the customers.
Atmosphere: 5
Food: 5
Service: 5
Very pleasant waitresses are always friendly and helpful to your needs
Dietary restrictions: Helped me with low salt diet very caring about it
Parking: Plenty of in front of door parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Cookies
In line with several other reviews, the size and quality of the food has suffered significantly. I measured the thickness of my sub roll and it was 1.5”. It looked more like a hotdog roll instead of a sub roll. The vegetables also did not appear to be high quality. The two employees were nice and the location was clean but will not be going back due to the very thin subs.
Atmosphere: 4
Food: 1
Service: 4
this location is generally fine but ahmed m is 100% correct something is very wrong with glasses-and-mask guy. I've encountered him a few times and it's always the same. dude moves so slow and seems to never have any idea what he's doing at any given time. he takes 10 minutes to make one sandwich because he keeps getting distracted or messing with stuff and having to go wash his hands and change his gloves. every time I get to checkout he asks me to tell him what he just made. bro what
Atmosphere: 4
Food: 4
Service: 1
Terrible experience last 3 visits. Unthawed veggie patties. Wrongly packed order. Extreme slow and sluggish. Among other issues.
Atmosphere: 1
Food: 1
Service: 1
I have a disability. I wasn't trained properly and was fired after working 6 days for subway. Now I see why the turn over rate is so high.
Atmosphere: 1
Food: 3
Service: 1
So nothing against the two employees that were there, she did inform of a big online order. So the fact the amount of subs they had to make was alot.. so one couldn't take my order while the other worked on the online one? I wasn't about to wait for all those subs to be made. They could of had split then gone back to work on the online. Wasn't about to stand there and wait 10 mins.
Service: 2
I ordered online, and arrived at the store a few minutes later. The staff was finishing up the order as I walked in the door. They were very friendly, and the subs were perfect. The store itself was clean and tidy. The location is an easy stop from I-87. Highly recommend!
Restaurantji Recommends
Very slow getting my order, ordered online stated it would be ready ay 4:30. I walked in at the time for pick up, and the order wasn't ready. Instead of giving me a bag for my 2 footlong subs and a foot long cookie, he handed me the items separately, making it hard to carry.
Atmosphere: 3
Food: 3
Service: 2
I really don’t want to give them negative review but come on, the kid who were glasses and hat was making my sandwiches today 1/23/24 around 5:20 pm was sooo high I guess on lsd or mushroom, he was moving so weird and slow and every second he looks at the ingredients bar, me, the food and the walls in confusion, he look at the onion and if the don’t look certain way he starts cutting them with his hands, I ordered 3 sandwiches I kid you not he took at least 15-20 minutes to make I’m in no rush but really dude. You need to check the camera footage around 5:20pm and see what I’m talking about. Hopefully he gets the help he needs because bro got no business making people food and I’m sorry if that will cost him his job
Worth the
Atmosphere: 4
Food: 4
Service: 4
I didn’t get his name, but the gentleman working called me to let me know my selection was delayed and offered me an alternative. In person, he was personable and very apologetic about the delay (which didn’t bother me one bit!) I also noticed him helping a fellow coworker when a question was asked. Great customer service! Sandwich and cookie were also delicious.
Atmosphere: 5
Food: 5
Service: 5
Great location. I've eaten here twice. Great parking. There were 2 employees making sandwiches today. The female employee is amazing to watch. There was a steady line of customers and she was cashing out orders every few minutes. The men's room was very clean. I waited maybe 8 minutes to pay for my foot long Cold Cut Combo on wheat and a bottle of Coke.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip, Grilled Chicken
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