Dairy Queen Grill & Chill

1652 Central Ave, Colonie
(518) 389-6110

Recent Reviews

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iMacOfDeath

Was craving a simple soft served ice cream with a little flair, and I got exactly that. Vanilla cone dipped in a butterscotch shell, so good.

A medium only set us back a little over $4, but I'd have paid $6 for this no questions asked.

Service was also quick, knocking out a line of 5 cars in less than 5 minutes. Now that's fast.

Great way to end a day.

Food: 5

Service: 5

Jenni Musser

My wife, mother in law, and I went here for dinner tonight. We did get there about an hour before closing, however, we were here the night before and they were pretty fast, so we thought it would be okay.

It was quite busy. And before I go on, I want to point out that this place was SEVERELY understaffed. We waited quite some time before we were able to place our order and then we sat down and waited. And waited. And waited. Finally at 10:35, we got our food.

At EXACTLY 11:00 on the dot, a man with a drive thru headset comes to our table and tells us with a rushed tone, that the store is closed, we need to go, it's 11:00 and that he will clean up after us. Mind you, we are finishing up. My mother in law had maybe 5 spoonfuls of her blizzard left. Out of the corner of my eye I see him literally standing at the garbage area by our table, WATCHING US.

Look. All three of us work in retail. We know what it is to want to go home and have some jerks dilly dallying around after closing. But we got our food late, and we weren't lingering to be "those" customers. We were finishing up and we're going to be done in 5-10 minutes max, if that.

Seriously, the way he handled the situation was unwelcoming, uncomfortable, and honestly, it was rude. A gentle reminder that the store was closing would have been sufficient. Instead, he chose to rush us out, and it left a bad taste in our mouths. Not sure if we'll return unless desperate.

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Cheeseburger, Fries, Original Cheeseburger

Charnelle Musser

Tonight was the second time for my family and I went to Dairy Queen for dinner, and while our first experience there was pleasant, tonight's experience was not. We got there at 10:05pm, and ordered our food, but didn't actually receive our meal until 10:35pm. We got three of the $7 meal deals. The only reason that we got our meal at 10:35pm was because my mother went up to the counter to see how much longer. We had originally been told to sit down and our food would be brought to us, but it's a good thing that she went back up to the counter, because our food was ready but none of the employees had said anything. This resulted in our blizzards nearly being melted before they had even reached the table. While we were eating, it eventually became 11:00pm which is the time they close. As soon as the clock turned to 11:00pm, and not even a second sooner, a different employee came over to tell us that they were closed and that we had to leave. We were nearly done eating but my mother had a few bites of her blizzard left, so she did hesitate to take the remaining three few bites. Because we didn't IMMEDIATELY get up at his announcement, he proceeded to stand there and watch us. At this point, the clock only said 11:02pm. The thing that got me the most about the entire interaction was that there were people STILL in line waiting to receive their food. So, it wasn't like we were the only customers in the restaurant preventing them from closing.

Atmosphere: 2

Food: 5

Service: 1

Claire Howe

Very poorly run need better more caring staff

Atmosphere: 3

Food: 1

Service: 2

Rick Vega

After ordering 4 meals and given only 1 BBQ sauce, I went back up to the counter and asked for 1 more BBQ sauce. I was told by the manager that it will be 64 cents. It's not about the 64 cents, being that I spent spent over $30 in food. 1 BBQ will cause me to never eat at another Dairy Queen establishment. Again, it's not the 64 cents. It's the principle of them being so dam cheap.

Parking: The parking lot is an Ice Skating Rink! Lousy cleaning.

Atmosphere: 1

Food: 1

Service: 1

Sarounas_2016

We went here years ago and the service was horrible. We had ordered a meal with an ice cream and the ice creams were brought out 20+ minutes after we ordered. We still had to wait another 15+ minutes for the actual food. We thought after a few years, perhaps this place had improved. We were completely wrong. We waited in line for around 20 minutes because a customer at the register had something wrong with her order. We should have turned around and left but foolishly didn't. We ordered Moolattes which weren't correct at all. They literally put vanilla ice cream in a cup and gave it to us after waiting another 20 minutes. This drink has coffee mixed in it. Instead of trying to get this corrected, we just left. It already had taken too long just for a simple drink which was made incorrectly to begin with and we didn't want to waste anymore time. This place is probably only open because there isn't another DQ anywhere nearby.

Timothy Larson

Restaurant was clean, I was only person in restaurant and drive thru was empty. 18 minutes after I ordered I got my warm yet tasty $26 food order and waited another 10 for my Blizzard.

Atmosphere: 4

Food: 5

Service: 2

Recommended dishes: Cheese Curds

Yhikkn Babyy

Love it there

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Cheese Curds, Hamburger, DQ Sandwich, French Fries

Thom Moss

The whole place reeks of despair, and I feel like it shouldn't fall on the employees it's extremely hard to pretend like you like your job and customers when you're making below a living wage

Atmosphere: 1

Food: 1

Service: 1

Kelly Hennigan

My first time eating at this Dairy Queen and what a HORRIBLE experience. I’m from out of state working. I used uber eats and once my order was delivered to me I noticed my chicken strips were uncooked and raw.. smh. That’s UNACCEPTABLE. I called to complain and was told to reorder or call back the next day… Like REALLY?? The one manager there didn’t seem to be all too concerned with my serious complaint at all.. SMH.. IDK if it’s just young kids or lack of good customer service.. Glad I’m leaving town.. DO BETTER before you’ll get people sick.

Atmosphere: 1

Food: 1

Service: 1

Joshua Carr

The management here must be awful. We walked in an hour after opening and couldn't find one employee in sight. No one behind the counter or the kitchen. We waited over ten minutes, well long enough to have figured out our orders and given it a second and third thought. Finally I started calling out for anyone who might be even closely related to a DQ employee, started walking behind the counter and I made my way all the way to the managers office before finding an employee who seemed more frustrated that I walked behind the counter than being frustrated by their own poor service forcing me to walk around and call out for people. I have to say it was the weirdest and worst experience at a fast food restaurant I've ever had and for this reason alone I'll never be returning to this location.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Sandwich, Fries

Gregory Backes

Spent 20 dollars, waited a half hour in the freezing cold for it, went inside, no acknowledgement from staff. Couldnt wait any longer for food cause I had to leave to go back to work. Enjoy the free 20 bucks, it's the last you'll ever get from me.

Jason B

We went to Dairy Queen for one of their Famous Blizzards and they were Great!!!!

Food: 5

Service: 5

Adam D

On 12/10/2024 ,my father and I went for lunch, our food was cold,the dining area not clean, most of the staff was using profanity and no paper towels in the mens room,definitely not going back to the Wolf Road location.

Atmosphere: 1

Food: 1

Service: 1

DaNON Flasher

Average burger place .

Atmosphere: 4

Food: 3

Service: 3

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