Consistently good service and food in a clean establishment. We get takeout and dine in and also get our ice cream cakes here!
Atmosphere: 4
Food: 4
Service: 4
Luis G
waited 40 mins for 2 burgers and fries and didn’t even get all of it
Judith A (jadzzia06)
Made my plain cheeseburger to order and the peanut parfait perfection
Atmosphere: 5
Food: 5
Service: 5
Selena Truax
All the way around HORRIBLE !!!! Wasted my whole lunch HOUR waiting for my food, While waiting I heard the employee's complaining about the customers in the lobby looking at them. Watching all the drive thru order's go out while I was waiting for a SALAD and a SANDWICH. My sons food was cold and his ice cream went in the trash because it was melted!! The front counter women had gloves on but kept touching her hair and face while bagging people's food, floors are nasty filled with a layer of STICK. Absolute waste of my money!! When I finally received my food, my dressing was incorrect so I asked for the correct dressing and the women upfront was rude and told me the dressing I got was what I asked for when my receipt clearly shows I ordered RANCH not HONEY MUSTARD. After over 30 minutes I simply walked out leaving the dressing behind and telling the next set of customers to not waste their time or money. I put a call into cooperate but I'm sure nothing will be done. SO PEOPLE DO NOT WASTE YOUR TIME OR MONEY AT 1652 Central Ave, Colonie NY DAIRY QUEEN.
Atmosphere: 1
Food: 1
Service: 1
N M
0 stars if possible. Had the door shut and locked in my face after parking/approaching on Fri evening 9/19 10:30/40 PM No they weren't closed. It was a reaction to us parking. We had left a football game. The entire team/families were coming to meet us. Probably missed out on a few thousand in business. We all redirected our business elsewhere. After reading the other reviews. It looks as if this is common place. GO ANYWHERE ELSE!
Atmosphere: 1
Food: 1
Service: 1
Sab T
“This Dairy Queen has the rudest and most unprofessional workers I’ve ever seen. They ignored me while I was with my kids, treated customers with no respect, and acted like they didn’t want to serve anyone. People this impolite should not be working in customer service. I will never come back.”
Atmosphere: 1
Food: 1
Service: 1
Imen Ts
Employees have horrible attitude
Service: 1
Snox90 Snox90
I placed an online order that should have been ready 20 minutes ago but while im standing here having my time wasted i might as well leave a review
Atmosphere: 1
Food: 1
Service: 1
Nadine Jacklyn
Love the onion rings
Atmosphere: 4
Food: 5
Service: 4
saloni thakur
It took us more than 25 minutes to order employees are disrespectful use Branch needs a lot of help and organizing Bad service.
They close the ice cream machines early at around 10:00 p.m.
Service: 1
Rob Willson
Always a longer wiat then you would expect. Orders are constantly wrong. Staff is very unprofessional. They treat the food delivery people terribly.
Atmosphere: 1
Food: 3
Service: 1
Seema Samkaran
On 9/6/25 me and my family stayed at the hotel near by and my kids wanted ice-cream so at 11:20 when we got to door one of the workers ran and close the door on us so we asked her if we can order she said in the drive-thru so we walked there and a guy said we can't order without a car that's why its called a drive-thru so we was walking away and saw in the back door 3 of the workers was smoking weed so we asked if the kids can order ice-cream they manager started to argue and wanted to fight my husband. It was the worst experience ever we are from out of state came for a big even and our kids had to see and experience this shame on this place.
Service: 1
Rizwana Rawaz
It's good love the ice-cream
Atmosphere: 3
Food: 4
Service: 5
D.S
Recently the place has just fallen apart. The Menu is twice the price, and service half the quality.
Consistently good service and food in a clean establishment. We get takeout and dine in and also get our ice cream cakes here!
Atmosphere: 4
Food: 4
Service: 4
waited 40 mins for 2 burgers and fries and didn’t even get all of it
Made my plain cheeseburger to order and the peanut parfait perfection
Atmosphere: 5
Food: 5
Service: 5
All the way around HORRIBLE !!!! Wasted my whole lunch HOUR waiting for my food, While waiting I heard the employee's complaining about the customers in the lobby looking at them. Watching all the drive thru order's go out while I was waiting for a SALAD and a SANDWICH. My sons food was cold and his ice cream went in the trash because it was melted!! The front counter women had gloves on but kept touching her hair and face while bagging people's food, floors are nasty filled with a layer of STICK. Absolute waste of my money!! When I finally received my food, my dressing was incorrect so I asked for the correct dressing and the women upfront was rude and told me the dressing I got was what I asked for when my receipt clearly shows I ordered RANCH not HONEY MUSTARD. After over 30 minutes I simply walked out leaving the dressing behind and telling the next set of customers to not waste their time or money. I put a call into cooperate but I'm sure nothing will be done. SO PEOPLE DO NOT WASTE YOUR TIME OR MONEY AT 1652 Central Ave, Colonie NY DAIRY QUEEN.
Atmosphere: 1
Food: 1
Service: 1
0 stars if possible. Had the door shut and locked in my face after parking/approaching on Fri evening 9/19 10:30/40 PM No they weren't closed. It was a reaction to us parking. We had left a football game. The entire team/families were coming to meet us. Probably missed out on a few thousand in business. We all redirected our business elsewhere. After reading the other reviews. It looks as if this is common place. GO ANYWHERE ELSE!
Atmosphere: 1
Food: 1
Service: 1
“This Dairy Queen has the rudest and most unprofessional workers I’ve ever seen. They ignored me while I was with my kids, treated customers with no respect, and acted like they didn’t want to serve anyone. People this impolite should not be working in customer service. I will never come back.”
Atmosphere: 1
Food: 1
Service: 1
Employees have horrible attitude
Service: 1
I placed an online order that should have been ready 20 minutes ago but while im standing here having my time wasted i might as well leave a review
Atmosphere: 1
Food: 1
Service: 1
Love the onion rings
Atmosphere: 4
Food: 5
Service: 4
It took us more than 25 minutes to order employees are disrespectful use Branch needs a lot of help and organizing
Bad service.
Service: 1
Restaurantji Recommends
They close the ice cream machines early at around 10:00 p.m.
Service: 1
Always a longer wiat then you would expect. Orders are constantly wrong. Staff is very unprofessional. They treat the food delivery people terribly.
Atmosphere: 1
Food: 3
Service: 1
On 9/6/25 me and my family stayed at the hotel near by and my kids wanted ice-cream so at 11:20 when we got to door one of the workers ran and close the door on us so we asked her if we can order she said in the drive-thru so we walked there and a guy said we can't order without a car that's why its called a drive-thru so we was walking away and saw in the back door 3 of the workers was smoking weed so we asked if the kids can order ice-cream they manager started to argue and wanted to fight my husband. It was the worst experience ever we are from out of state came for a big even and our kids had to see and experience this shame on this place.
Service: 1
It's good love the ice-cream
Atmosphere: 3
Food: 4
Service: 5
Recently the place has just fallen apart. The Menu is twice the price, and service half the quality.
Atmosphere: 1
Food: 1
Service: 1
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