Moe's Southwest Grill
1770 Central Ave, Colonie
(518) 456-2245
Recent Reviews
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I try every few months to give this Moe’s another chance, hoping maybe there’s new management or improvements. Instead, it gets worse every time.
Tonight I went in at 7:30 PM — a full 90 minutes before closing — and was told they were “out of quesadilla wraps,” even though they were visibly sitting right on the counter. After pressing, the employee finally admitted the grill was already shut down for the night.
Another employee, who had been lying in an empty booth, came over and said they could only make burritos or bowls with whatever scraps were left. Most of the ingredient pans were empty, dried out, or crusty. It was obvious they were closing up early and didn’t want customers coming in.
I’ve even called corporate about this location before, and all I got was an automated apology email — nothing changed. At this point, I honestly don’t know how this place stays in business.
This location consistently shuts down early and treats customers like they’re an inconvenience. Completely unprofessional and disappointing every single time.
Atmosphere: 1
Food: 1
Service: 1
Food was ready at promised time from online order. Tasted good and no wait in line. Food was on the shelf and ready for pickup.
Atmosphere: 5
Food: 5
Service: 5
Moes is also a go to for burritos. Good portions, good chips the only thing is the restaurants cleanliness could be better. Other than that I love moes
Atmosphere: 4
Food: 5
Service: 5
This place is absolutely awful, rude staff, I placed a pick up order (forgot to check the bag) got home to see my food was missing, called the restaurant, the girl I spoke to was cool but the guy behind the counter had an attitude from the moment I walked in, refused a refund or to make my food, was told to come back today for a refund, upon returning a 2nd time to the restaurant, the manager told me I needed the food (that I did not receive) in order to get a refund. Obviously I took the food that as a paying customer I'm entitled to, but this place will not be receiving anymore of my money. To the girl that was cool, thank you and sorry your work place is filled with miserable, toxic people
Excellent food. Terrific staff, friendly
Atmosphere: 5
Food: 5
Service: 5
Awful awful service and the nachos are not fried all the way. They are not crispy at all, feels like they attempted to fry these yesterday, not today.
Atmosphere: 1
Food: 1
Service: 1
Food is always consistent. Very mediocre
Atmosphere: 3
Food: 4
Service: 3
Chicken Club Quesadilla was very good
the staff is tooo rude
Atmosphere: 1
Food: 1
Service: 1
This is good Moe's but every Moe's changed the vibe to be kind of lame
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Don’t like the fact that they ask for a tip when you cash out it’s not a restaurant. It’s a fast food joint.
Atmosphere: 5
Food: 5
Service: 4
When it's lunchtime, and you have two workers, one girl has to make all the food and make all the to go. Orders is ridiculous at lunchtime, which causes the workers to not be so friendly.
Atmosphere: 1
Food: 5
Service: 1
Truly a terrible experience. We were not acknowledged in any way after we walked in even though we were next in line. The food area was a mess; any health inspector would be alarmed at its state. On top of that, the employee preparing the food gave us both portions that were way smaller than average. I felt the need to ask extra for everything just to get what we were paying for. If what you can see is this bad, I'd hate to see what the areas look like in the back. This location should feel embarrassed, but I doubt the employees have any shame or even care.
Atmosphere: 1
Food: 1
Service: 1
I used to go here all the time so I went there last month. To get a protein burrito, it was the worst food ever. The food tasted like a sat in the refrigerator for days. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
The food was burned to a crisp, and the staff clearly did not want to be there.
Atmosphere: 5
Food: 1
Service: 1
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