Waited over 30 minutes to be seated. There were plenty of open tables but not enough wait staff, so we had to wait. Other customers left before being seated. Food wise, they were out of many of the items that were our first choice. We settled on sandwiches, but their sizes were smaller than expected. The only good part of our experience was our waitress, who was very attentive once we were seated. She was overwhelmed but kept her smile and happy attitude. Otherwise, an overall poor experience.Parking: Number of spots out front is limited.
Atmosphere: 3
Food: 2
Service: 2
Brandon Dillon
Don't ever place your order through the website, I've tried three times and have been charged three times, two times I was told upon arrival that they had run out of what I had order, and was not offered something different either time, The refund took 18 days, and 12 days both required multiple calls. Third time they said they were closed there were atleast 8 people eating and drinking at the bar, hopefully the refund is punctual this time.
Service: 1
B
I never take the time to review a place but this place is ridiculous. Placed an order for pick up and on my break from work went to grab it when they told me the kitchen was all the sudden closed early even though they already charged my card but for some reason didn’t feel the need to let me know my order would be cancelled so not only do I have to wait to be refunded because they ran my card but I also wasted time out of my break and now don’t even have enough time to stop else where, I guess I wont get to eat for the rest of my shift, good stuff. I also picked up an order last week and was told it would be done at a specific time and then had to wait 20 extra minutes on my break from work. If there’s issues with take out orders, don’t accept them in the first place. Terrible business practice, which is unfortunate because I really like the food but I will never give this place my business again. I would give 0 stars if I could
Victoria Girtler
We got there at 5:30 on 4/13/2024 and they said it was a 40 min wait. At 6:40 we were still waiting. I went up to the guy and he said there was 2 ahead of us so it would be about 10 more minutes. At 7:05 I went up again and we asked to talk to the manager but he said he was too busy to come out. At this time there was 6 that went ahead of us. He said oh your are up next. For waiting almost 2 hours we said that that we were leaving. We will never go back there again.
Sue Collins
I never write a review. I have been to this smoky bones alot. This was my last time to go there. We sat waiting for an hour and a half. When where told we where next over and over. I asked to speak to the manager but he was to busy to come out. Said they had many call outs. Well there are so many restaurants in the area. With service like they have I'm sure they will have more walking out. Good luck going there.
Atmosphere: 1
Food: 4
Service: 1
Jeanne Johnson
Every thing was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baby Back Ribs 1 Favorite
Sarah Otty
I would like everyone know state law states you must have a bartender class if you serve behind the bar before age 21 . The currently have a girl working there under 21 with out this when a now former staff member stated this she was fired. Not to mention this girl has sexually harassed many men that work there and turned it around on them. They have lost 6 staff members in the last two days due to this. Two were fired and four quit. Corporate is aware and is doing nothing don’t eat there and allow this to continue. The nys liquor authority has been told and will be doing an investigation. Shame on management and the staff the watched this and did nothing
Vera Bryan
Customer service was great, as was the food! I hadn't been here in years because I'd moved to Florida. But as soon as I came back to Albany, Smokey Bones was the first restaurant where I wanted to eat. And it didn't disappoint.Kid-friendliness: Children are welcomed and high chairs are readily available for infants.
I haven't been here in a long time and man this place has gone downhill fast. Rusty air vents in the dining room. Lots of evidence of roof leaks on the drop ceiling. Some spots are really black. Gross. Went Monday 4/1/2024 around 5pm and was told they were out of ribs, ribeye,shrimp and nachos..... and the stay went downhill from that. Pulled pork was dry and bland. Brisket was rubbery. "Homemade" beans? Yeah right. Tasted like store brand canned stuff. And the brown gravy on the potatoes? Gross to the point of being an insult to my taste buds. Waitress was nice. Beer was cold and the mixed drink for my wife was good. Would not recommend
GaryandSue S.
Arrived on Tuesday night looking for my favorite bartender Alexia. Found out she was replaced for no reason and we don't understand why. Alexa is friendly, efficient, and professional. With all the problems there, food specials they can't deliver, and not accepting their $5 coupons we have, she's the reason we keep returning there. Service was slow, maybe time to find another place!
Tamara Myers
Took forever to be able to place our order and get even a simple glass of water.Had to ask the hostess for a picture of water while we Waited food was OK. Nothing to brag. Would I go back? No, it's very over priced. It is smoked meats and you put barbecue sauce on it. It's really, nothing special.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pretzel Bones
Marion Coyne
Perfect amount of food from the light menu. Always flavorful and attentive staff.
Waited over 30 minutes to be seated. There were plenty of open tables but not enough wait staff, so we had to wait. Other customers left before being seated. Food wise, they were out of many of the items that were our first choice. We settled on sandwiches, but their sizes were smaller than expected. The only good part of our experience was our waitress, who was very attentive once we were seated. She was overwhelmed but kept her smile and happy attitude. Otherwise, an overall poor experience.Parking: Number of spots out front is limited.
Atmosphere: 3
Food: 2
Service: 2
Don't ever place your order through the website, I've tried three times and have been charged three times, two times I was told upon arrival that they had run out of what I had order, and was not offered something different either time, The refund took 18 days, and 12 days both required multiple calls. Third time they said they were closed there were atleast 8 people eating and drinking at the bar, hopefully the refund is punctual this time.
Service: 1
I never take the time to review a place but this place is ridiculous. Placed an order for pick up and on my break from work went to grab it when they told me the kitchen was all the sudden closed early even though they already charged my card but for some reason didn’t feel the need to let me know my order would be cancelled so not only do I have to wait to be refunded because they ran my card but I also wasted time out of my break and now don’t even have enough time to stop else where, I guess I wont get to eat for the rest of my shift, good stuff. I also picked up an order last week and was told it would be done at a specific time and then had to wait 20 extra minutes on my break from work. If there’s issues with take out orders, don’t accept them in the first place. Terrible business practice, which is unfortunate because I really like the food but I will never give this place my business again. I would give 0 stars if I could
We got there at 5:30 on 4/13/2024 and they said it was a 40 min wait. At 6:40 we were still waiting. I went up to the guy and he said there was 2 ahead of us so it would be about 10 more minutes. At 7:05 I went up again and we asked to talk to the manager but he said he was too busy to come out. At this time there was 6 that went ahead of us. He said oh your are up next. For waiting almost 2 hours we said that that we were leaving. We will never go back there again.
I never write a review. I have been to this smoky bones alot. This was my last time to go there. We sat waiting for an hour and a half. When where told we where next over and over. I asked to speak to the manager but he was to busy to come out. Said they had many call outs. Well there are so many restaurants in the area. With service like they have I'm sure they will have more walking out. Good luck going there.
Atmosphere: 1
Food: 4
Service: 1
Every thing was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baby Back Ribs 1 Favorite
I would like everyone know state law states you must have a bartender class if you serve behind the bar before age 21 . The currently have a girl working there under 21 with out this when a now former staff member stated this she was fired. Not to mention this girl has sexually harassed many men that work there and turned it around on them. They have lost 6 staff members in the last two days due to this. Two were fired and four quit. Corporate is aware and is doing nothing don’t eat there and allow this to continue. The nys liquor authority has been told and will be doing an investigation. Shame on management and the staff the watched this and did nothing
Customer service was great, as was the food! I hadn't been here in years because I'd moved to Florida. But as soon as I came back to Albany, Smokey Bones was the first restaurant where I wanted to eat. And it didn't disappoint.Kid-friendliness: Children are welcomed and high chairs are readily available for infants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baby Back Ribs 1 Favorite, Smoke Stack Burger, Chicken Wings
Food was absolutely great, staff was kind, helpful and quick. 10/10 experience, will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Awesome!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Excellent customer service!! The food is very good!!Parking: Many spots available!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoke Stack Burger, Sweet Potato Fries, Onion Rings, Chicken Wings, Hamburger
I haven't been here in a long time and man this place has gone downhill fast. Rusty air vents in the dining room. Lots of evidence of roof leaks on the drop ceiling. Some spots are really black. Gross. Went Monday 4/1/2024 around 5pm and was told they were out of ribs, ribeye,shrimp and nachos..... and the stay went downhill from that. Pulled pork was dry and bland. Brisket was rubbery. "Homemade" beans? Yeah right. Tasted like store brand canned stuff. And the brown gravy on the potatoes? Gross to the point of being an insult to my taste buds. Waitress was nice. Beer was cold and the mixed drink for my wife was good. Would not recommend
Arrived on Tuesday night looking for my favorite bartender Alexia. Found out she was replaced for no reason and we don't understand why. Alexa is friendly, efficient, and professional. With all the problems there, food specials they can't deliver, and not accepting their $5 coupons we have, she's the reason we keep returning there. Service was slow, maybe time to find another place!
Took forever to be able to place our order and get even a simple glass of water.Had to ask the hostess for a picture of water while we Waited food was OK. Nothing to brag. Would I go back? No, it's very over priced. It is smoked meats and you put barbecue sauce on it. It's really, nothing special.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Pretzel Bones
Perfect amount of food from the light menu. Always flavorful and attentive staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings