Recommended dishes: Veggie Burger, Hand-Cut Fries, French Fries, Beyond Burger, Rodeo Burger, Chili Cheese Fries, Burgerfi Fries
robert smith
Went to burger Fi in Newark and we ordered 6 meals, totaling $136 dollars. We asked for 2 ranch packets and the nice guy who took our order said they would give us 2 when we get our food. The lady who in the expo refused us 2 ranch packets, argued with me in front of the restaurant and told me it was not her problem, said I could stand back in line and purchase 2 ranch packets. The interaction was heated, lady with BurgerFi was rude and made it an unpleasant experience for the whole family and for the guest who witnessed the interaction. I know it seems petty, but when you spend that kind of money for a burger, it's not much to ask for ranch to go with the meal. The guy who took our order ended up walking over and giving my daughter the 2 ranch packets he said he would at check out. Not a good experience. Customer service gets a F. Food was ok and hit the spot.
Atmosphere: 3
Food: 3
Nick
Always a good burger and love the Cry and Fry!
Edited 10/2025: Walked in at 5:20 p.m. on a Tuesday. Place was empty. We placed an order to go for two single cheeseburgers and a cry and fry.
Staff was friendly and attentive. The food was not good. Both of the burgers tasted crunchy (read: overcooked). I don't know what's going on with the BurgerFi sauce but I kinda feel sick a few hours later.
Like others have stated, the place seems to be going downhill fast. Its sad.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Hand-Cut Fries
Adilson J. Semedo
Walked in and my feet were sticking to the floor. DIRTY and did not smell fresh. Bacon was very well done on the bacon cheeseburger and was not great tasting. This place took a nose dive. I didn’t even want to put my arms on the table—we went outside to eat and avoid the nasty smell. Soda machine old and decrepit and …wait for it…DIRTY. Never again.
Atmosphere: 1
Food: 1
Service: 1
Michael Ammirati
Great burgers, amazing drinks, wait staff was great. What else could you ask for
Atmosphere: 5
Food: 5
Service: 5
Rich K
Disgusting Experience – Never Again
I rarely leave reviews, but this place deserves a warning label. Walked in and immediately regretted it—sticky floors, and a smell that could make you cringe. The tables hadn’t been wiped down in what looked like days, and I saw actual flies buzzing around the kitchen area. Garbage under soda machine you name it! Even looks like they lost their liquor license as they have no beer or wine bits it’s in the menu strange……
Ordered a double bacon cheeseburger and fries. The burger was greasy.
Atmosphere: 1
Food: 1
Service: 3
Don Ennis
A bit pricey, but really good food
Atmosphere: 4
Food: 4
Service: 4
J T
My first visit as i have passed it mamy timea. The burger was delicious. Staff was friendly and professional. The burger was better than five guys and other places in the area... coming back for sure
Atmosphere: 5
Food: 5
Service: 5
Brian Morris
The burgers are incredible here. One of the best gourmet burger places on Long Island! Will definitely be coming back!
Atmosphere: 4
Food: 5
Service: 4
Eli Mizrachi
Burgerfi has some internal issues going on. Removed vegetarian options after complaints of cross contamination with meat on grille. Looks like they might be heading down the same road as Boston Market. The quality of their food has also diminished and after speaking with several neighborhood residents, many have stopped going there. I don’t see them staying open much longer in the near future.
So scrumptious I can taste the quality! First visit and it’s worth it! I will never go back to Burger King, McDonald’s nor Wendy’s ever again! It felt so good biting on a burger with no antibiotics or ammonia like other places in the past. What a gem this place is. And the music was perfect during my visit. Thanks for the stellar service to Jocelyn and Diana and Dominick and Tisha on my 1st, 2nd and 3rd visits!
Atmosphere: 5
Food: 5
Service: 5
Haim Malka
Place is great, cleaner food for burgers. Only downside is delivery takes long and food can sometimes be cold. So I pickup when possible.
Atmosphere: 4
Food: 4
Service: 5
The Greek Black Jew Review
Normally I love this place but it looks like they have 2 new guys working here and idk it was extremely greasy compared to normal I really the toppings of the swag burger I’m kinda of disappointed I use to drive here at least 2 times a month and I live 40minutes away I got 2 swags both really mid normally I’m like I can’t wait to come back but I guess they got rid of the people that mad it great
Atmosphere: 5
Food: 2
Service: 5
Robin B
My husband and I came here for lunch today. I got the CEO Burger and fries. My goodness, this was THE best burger I've had in a while! The burger was hot and had an awesome cheese pull going on. Sorry, no pics....the burger was so good that I couldnt be distracted. Dominic at the front was kind and helpful. I definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
Kyle O'Loughlin
I decided that I wanted a better option than McDonald’s on a Thursday night and stopped into burgerfi! I was greeted by a wonderful fella named Matt. Matt gave me quick and wonderful service, and I felt properly taken care of from the second I went to the counter! My bacon cheeseburger was wonderful, my shake was delicious, and I would highly recommend burgerfi to anyone who’s contemplating!!
The food is perfect and the staff is amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burger, Hand-Cut Fries, French Fries, Beyond Burger, Rodeo Burger, Chili Cheese Fries, Burgerfi Fries
Went to burger Fi in Newark and we ordered 6 meals, totaling $136 dollars. We asked for 2 ranch packets and the nice guy who took our order said they would give us 2 when we get our food. The lady who in the expo refused us 2 ranch packets, argued with me in front of the restaurant and told me it was not her problem, said I could stand back in line and purchase 2 ranch packets. The interaction was heated, lady with BurgerFi was rude and made it an unpleasant experience for the whole family and for the guest who witnessed the interaction. I know it seems petty, but when you spend that kind of money for a burger, it's not much to ask for ranch to go with the meal. The guy who took our order ended up walking over and giving my daughter the 2 ranch packets he said he would at check out. Not a good experience. Customer service gets a F. Food was ok and hit the spot.
Atmosphere: 3
Food: 3
Always a good burger and love the Cry and Fry!
Edited 10/2025: Walked in at 5:20 p.m. on a Tuesday. Place was empty. We placed an order to go for two single cheeseburgers and a cry and fry.
Staff was friendly and attentive. The food was not good. Both of the burgers tasted crunchy (read: overcooked). I don't know what's going on with the BurgerFi sauce but I kinda feel sick a few hours later.
Like others have stated, the place seems to be going downhill fast. Its sad.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Hand-Cut Fries
Walked in and my feet were sticking to the floor. DIRTY and did not smell fresh. Bacon was very well done on the bacon cheeseburger and was not great tasting. This place took a nose dive. I didn’t even want to put my arms on the table—we went outside to eat and avoid the nasty smell. Soda machine old and decrepit and …wait for it…DIRTY. Never again.
Atmosphere: 1
Food: 1
Service: 1
Great burgers, amazing drinks, wait staff was great. What else could you ask for
Atmosphere: 5
Food: 5
Service: 5
Disgusting Experience – Never Again
I rarely leave reviews, but this place deserves a warning label. Walked in and immediately regretted it—sticky floors, and a smell that could make you cringe. The tables hadn’t been wiped down in what looked like days, and I saw actual flies buzzing around the kitchen area. Garbage under soda machine you name it! Even looks like they lost their liquor license as they have no beer or wine bits it’s in the menu strange……
Ordered a double bacon cheeseburger and fries. The burger was greasy.
Atmosphere: 1
Food: 1
Service: 3
A bit pricey, but really good food
Atmosphere: 4
Food: 4
Service: 4
My first visit as i have passed it mamy timea. The burger was delicious. Staff was friendly and professional. The burger was better than five guys and other places in the area... coming back for sure
Atmosphere: 5
Food: 5
Service: 5
The burgers are incredible here. One of the best gourmet burger places on Long Island! Will definitely be coming back!
Atmosphere: 4
Food: 5
Service: 4
Burgerfi has some internal issues going on. Removed vegetarian options after complaints of cross contamination with meat on grille. Looks like they might be heading down the same road as Boston Market. The quality of their food has also diminished and after speaking with several neighborhood residents, many have stopped going there. I don’t see them staying open much longer in the near future.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So scrumptious I can taste the quality! First visit and it’s worth it! I will never go back to Burger King, McDonald’s nor Wendy’s ever again! It felt so good biting on a burger with no antibiotics or ammonia like other places in the past. What a gem this place is. And the music was perfect during my visit. Thanks for the stellar service to Jocelyn and Diana and Dominick and Tisha on my 1st, 2nd and 3rd visits!
Atmosphere: 5
Food: 5
Service: 5
Place is great, cleaner food for burgers. Only downside is delivery takes long and food can sometimes be cold. So I pickup when possible.
Atmosphere: 4
Food: 4
Service: 5
Normally I love this place but it looks like they have 2 new guys working here and idk it was extremely greasy compared to normal I really the toppings of the swag burger I’m kinda of disappointed I use to drive here at least 2 times a month and I live 40minutes away I got 2 swags both really mid normally I’m like I can’t wait to come back but I guess they got rid of the people that mad it great
Atmosphere: 5
Food: 2
Service: 5
My husband and I came here for lunch today. I got the CEO Burger and fries. My goodness, this was THE best burger I've had in a while! The burger was hot and had an awesome cheese pull going on. Sorry, no pics....the burger was so good that I couldnt be distracted. Dominic at the front was kind and helpful. I definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
I decided that I wanted a better option than McDonald’s on a Thursday night and stopped into burgerfi! I was greeted by a wonderful fella named Matt. Matt gave me quick and wonderful service, and I felt properly taken care of from the second I went to the counter! My bacon cheeseburger was wonderful, my shake was delicious, and I would highly recommend burgerfi to anyone who’s contemplating!!
Atmosphere: 5
Food: 5
Service: 5
Loading...