Dortoni Bakery and Cafe

Best jelly donuts ever!

Atmosphere: 3

Food: 5

Service: 4

Good cookies with fun designs. Staff was friendly and helpful. Decent bakery.

Atmosphere: 5

Food: 4

Service: 5

I ordered a mixed dessert platter for a work event, and it was perfect! Rainbow cookies, cannolis, cream tarts, chocolate strawberries—you name it. Everything was fresh, delicious, and beautifully arranged. This bakery is my absolute go-to for any work gathering.

Atmosphere: 5

Food: 5

Service: 5

I think this is the best place I been to there so nice there service it just amazing and there so kind and the dessert is amazing

Atmosphere: 5

Food: 5

Service: 5

So disappointed! Went in to Dortoni in Commack today looking for a cake to get for my birthday and the cakes looked awful! The only 2 that I was able to get looked ok. I could tell what was in the case was old because some of the cakes were cracked and some were leaking fluid. The girl took one out for me to look at and literally the entire bottom of the cake was wet and leaking around. I don’t know what is going on but this store sucks! I’m never going back again. I just hope the cakes taste good when I serve them. Even the help behind the counter was lackluster. These girls looked completely lost and more concerned with making themselves coffee than anything else! This place is not what it used to be!
UPDATE: Had the cakes and they were not at all what I was told they were inside. What was supposed to be a vanilla cake with fudge filling was a vanilla cake with some jam filling that was way too sweet and the other cake was hard as a rock! Do better Dortoni’s! This store sucks!!!!!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

I’m very disappointed I used to work for this bakery as a teen and when I went in to get a few cookies and a coffee , the staff never addressed me till the man next to me that came in after me said I was here first and the girl with mult hoop earrings asked me what do I want … and I asked for a few cookies and than she stated to give me a attitude bc she didn’t know what a chocolate macaroon was and than ordered a coffee and have to talk over people after she asked me mult times what I wanted in it . On top of the rudeness customer service the cookies taste stale and old. Nd it was 14 dollars for 7 lil nasty cookies and small cofeee ……. Don’t go here……

Food: 1

Service: 1

Just had Their Chocolate Cake for the first time... I'm officially obsessed. Can't wait to go back 😘

Atmosphere: 4

Food: 5

Service: 5

Extremely rude to employees, the staff has fought with eachother in front of customers and it’s ridiculous to witness such horrible disrespectful and unprofessional behavior 😭

Atmosphere: 1

Food: 1

Service: 1

✨ Today we want to share our experience at Dortoni Bakery (Commack).
We’ve bought their delicious pastries and cakes several times before, but today, October 17, was truly special.

We went with our 6-year-old son — the staff didn’t know, but our son is autistic — and we want to thank them for their excellent customer service.
The lady who helped us was very kind and patient. She took the time to listen and waited while our son decided which cookies he wanted. She smiled at him, spoke gently, and even made eye contact with him.

The rest of the staff, even while busy with their tasks, somehow made us feel right at home.

As parents of a child with autism, these small gestures mean so much to us.
They remind us that there are places in this world where our child will be accepted.

💙 Thank you, Dortoni Bakery, for having such a wonderful team — and especially to the lady who helped us today at 9:20 a.m. — thank you for being so kind and caring.

Atmosphere: 5

Food: 5

Service: 5

Definitely my favorite rainbow cookies. They probably have the best ones around. Only problem is the pricing is never the same. Every time I go, I get charged a different price per pound. I got tired of constantly asking what's going on and being overcharged. The register also needs to be moved out of the corner where both counters meet. It's in the worst spot, where everyone is funneled into some corner, all vying for one spot to pay. A simple fix would be 2 registers, as checkout takes forever. Pricing for the cookies need to be fixed. I stopped going due to this.

Atmosphere: 1

Food: 3

Service: 3

Ordered a tray of Italian and French pastries they were horrendous some were old and stale some were rock hard all in all completely inedible I do private events at a very popular local restaurant and many of those events either has a cake from you or we recommend your establishment NEVER again. What a shame i really enjoyed your baked goods in the past and we sent alot of customers your way Im feeling bad for the events to come that I recommended to your bakery

Food: 1

Every Bite feels like It's made with love. Dortoni is a gem. So glad I found this place

Food: 5

Service: 5

I HAD 2 PERSONAL OCCASIONS THEY LOST MY CAKE FOR EACH ONE AND TRIED TO HAND OFF ANOTHER CAKE AS MUNE THEN CAME AFTER ME IN THE PARKING LOT ! BECAUSE THEY FPOUND MY CAKE I ORDERED AND THE SERVICE SUCKED AND NOTHING HAS FLAVOR ! SUPER EXPENSIVE FOR NO REASON

Service: 1

My wife and I recently had our sons christening and everything from the Church to the Restaurant was perfect and running smoothly. Until it was time for the cake. It was never made or delivered.
We had ordered a cake through Dortoni in Commack and scheduled it to be delivered to the restaurant between 1-3pm. It was 3:15pm and the cake wasn’t there. We were on the phone with Dortoni for close to 30 mins just for them to tell us it would not be delivered because it was never made. We were so angry and so embarrassed but luckily the Restaurant owner had a connection with Park Bake Shop in Kings Park and after discovering the horrendous news they saved the day and gave us a complimentary cake.
I’ve been a Dortoni customer for years and ordered plenty of custom cakes and I can assure you I will never order a cake through Dortoni again. This establishment really deserves one star.

I picked up a lemon cake at this location in February of 2024 for my daughter’s 11th birthday party. It was her second choice, since the cake she wanted, a macaroon cake, was sold out. When I started to cut the cake and serve it to her friends and the parents, I saw mold on the bottom of some of the slices. I was shocked and disgusted. I couldn’t believe an expired cake would be sold and not discarded. After the party, I reached out to the bakery by phone, messenger and email. I was originally told that a manager would get back to me. That never happened, even after continuing to try to let them know about this situation. I have not ever returned.

Atmosphere: 2

Food: 1

Service: 2