Dortoni Bakery and Cafe

Smooth and easy experience.

Atmosphere: 5

Food: 5

Service: 5

I have visited this Dortoni location a few times and always ask for a fresh 3 leches, and what I get is a saggy fruit and spilled milk around. I’m so disappointed

Atmosphere: 2

Food: 1

Service: 2

The website says 7 am and the bakery changed its hours and didn’t post it online or on the phone.

Nice atmosphere and food is delicious but apparently they upcharge for the holidays. Service could be a lot less rude, manager yelled at a new hire right in front of me so I turned around and drove to Alpine in Smithtown.

Atmosphere: 3

Food: 3

Service: 2

Best jelly donuts ever!

Atmosphere: 3

Food: 5

Service: 4

Good cookies with fun designs. Staff was friendly and helpful. Decent bakery.

Atmosphere: 5

Food: 4

Service: 5

I ordered a mixed dessert platter for a work event, and it was perfect! Rainbow cookies, cannolis, cream tarts, chocolate strawberries—you name it. Everything was fresh, delicious, and beautifully arranged. This bakery is my absolute go-to for any work gathering.

Atmosphere: 5

Food: 5

Service: 5

I think this is the best place I been to there so nice there service it just amazing and there so kind and the dessert is amazing

Atmosphere: 5

Food: 5

Service: 5

So disappointed! Went in to Dortoni in Commack today looking for a cake to get for my birthday and the cakes looked awful! The only 2 that I was able to get looked ok. I could tell what was in the case was old because some of the cakes were cracked and some were leaking fluid. The girl took one out for me to look at and literally the entire bottom of the cake was wet and leaking around. I don’t know what is going on but this store sucks! I’m never going back again. I just hope the cakes taste good when I serve them. Even the help behind the counter was lackluster. These girls looked completely lost and more concerned with making themselves coffee than anything else! This place is not what it used to be!
UPDATE: Had the cakes and they were not at all what I was told they were inside. What was supposed to be a vanilla cake with fudge filling was a vanilla cake with some jam filling that was way too sweet and the other cake was hard as a rock! Do better Dortoni’s! This store sucks!!!!!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

I’m very disappointed I used to work for this bakery as a teen and when I went in to get a few cookies and a coffee , the staff never addressed me till the man next to me that came in after me said I was here first and the girl with mult hoop earrings asked me what do I want … and I asked for a few cookies and than she stated to give me a attitude bc she didn’t know what a chocolate macaroon was and than ordered a coffee and have to talk over people after she asked me mult times what I wanted in it . On top of the rudeness customer service the cookies taste stale and old. Nd it was 14 dollars for 7 lil nasty cookies and small cofeee ……. Don’t go here……

Food: 1

Service: 1

Just had Their Chocolate Cake for the first time... I'm officially obsessed. Can't wait to go back 😘

Atmosphere: 4

Food: 5

Service: 5

Extremely rude to employees, the staff has fought with eachother in front of customers and it’s ridiculous to witness such horrible disrespectful and unprofessional behavior 😭

Atmosphere: 1

Food: 1

Service: 1

✨ Today we want to share our experience at Dortoni Bakery (Commack).
We’ve bought their delicious pastries and cakes several times before, but today, October 17, was truly special.

We went with our 6-year-old son — the staff didn’t know, but our son is autistic — and we want to thank them for their excellent customer service.
The lady who helped us was very kind and patient. She took the time to listen and waited while our son decided which cookies he wanted. She smiled at him, spoke gently, and even made eye contact with him.

The rest of the staff, even while busy with their tasks, somehow made us feel right at home.

As parents of a child with autism, these small gestures mean so much to us.
They remind us that there are places in this world where our child will be accepted.

💙 Thank you, Dortoni Bakery, for having such a wonderful team — and especially to the lady who helped us today at 9:20 a.m. — thank you for being so kind and caring.

Atmosphere: 5

Food: 5

Service: 5

Definitely my favorite rainbow cookies. They probably have the best ones around. Only problem is the pricing is never the same. Every time I go, I get charged a different price per pound. I got tired of constantly asking what's going on and being overcharged. The register also needs to be moved out of the corner where both counters meet. It's in the worst spot, where everyone is funneled into some corner, all vying for one spot to pay. A simple fix would be 2 registers, as checkout takes forever. Pricing for the cookies need to be fixed. I stopped going due to this.

Atmosphere: 1

Food: 3

Service: 3

Ordered a tray of Italian and French pastries they were horrendous some were old and stale some were rock hard all in all completely inedible I do private events at a very popular local restaurant and many of those events either has a cake from you or we recommend your establishment NEVER again. What a shame i really enjoyed your baked goods in the past and we sent alot of customers your way Im feeling bad for the events to come that I recommended to your bakery

Food: 1