Tim Hortons
2084 Jericho Turnpike, Commack
(631) 543-6800
Recent Reviews
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I love Tim Hortons and I try to support it as much as I can BUT this specific location is horrible, I’ve been there twice and both times have been horrible. I asked specifically for just egg and cheese because I can’t have meat for religious purposes. They took 10+ mins to get the order ready, they’re rude to greet you and then they gave me sausage on a biscuit , after I repeated my order three times. I was on my way to work so I couldn’t go back. I called multiple times to speak to the manager and no answer. Other locations are good but this one, I’m not sure if they’re short staffed or what the issue is.
Atmosphere: 1
Food: 5
Service: 1
Horrendous!!! I go there on Sunday. I used the drive through. The person working spoke no English. I had to repeat my order 3 times. They were too busy laughing and talking in the background. Then I get to the window and they tell me they don't have what I ordered. What are we doing?!?!?!?!? Who runs this place?
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donut
When I placed a mobile order because this Tim Horton has a drive-thru & I live a good 15 mins. away but when I pull up to pick it up, it is NEVER ready. The place isn't even busy... On top of that, the woman over the drive thru speaker is always talking to other customers. She doesn't mute herself so it's confusing if she's even speaking to me...
Atmosphere: 3
Food: 5
Service: 2
There coffee is outstanding and the muffins are great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Joanny is the best great service!
Employee training is very inconsistant at this location. Recently when I order the lunch deal there seems to be an issue. Today and my last visit I tried to order the lunch deal and was told that it is online only, and they can't bring it up in their system. After a little back-and-forth, they gave me the deal without ringing it up properly on my last visit.
Today I ordered the lunch deal and was told again that it was online only. I know this is not the case because I ordered the exact same lunch deal at least 4 other occasions at this location and was rung up properly with the deal and no issues. I did not want to argue with the employee today and I did not want them to do me any "favors" so I left without ordering.
I really like Tim Hortons, but I will continue to walk out if your employees argue with me because of their ignorance.
Atmosphere: 3
Food: 3
Service: 1
Employee training is very inconsistant at this location. Recently when I order the lunch deal there seems to be an issue. Today and my last visit I tried to order the lunch deal and was told that it is online only, and they can't bring it up in their system. After a little back-and-forth, they gave me the deal without ringing it up properly on my last visit.Today I ordered the lunch deal and was told again that it was online only. I know this is not the case because I ordered the exact same lunch deal at least 4 other occasions at this location and was rung up properly with the deal and no issues. I did not want to argue with the employee today and I did not want them to do me any "favors" so I left without ordering.I really like Tim Hortons, but I will continue to walk out if your employees argue with me because of their ignorance.
Atmosphere: 3
Food: 3
Service: 1
I have never ever been to Tim Hortons in my life, and I encountered one of the best employees I’ve ever met in my life. Her name is : Nila Akhatar! She was an Angel so friendly and caring! I hope she gets a raise!
Atmosphere: 5
Food: 5
Service: 5
Coffee was delicious...and the ladies behind the counter were very sweet and helpful ....
Have been to coffee places all over the world. But seems to be that this coffee is the least of everything. No way going there second time. Ordered a coffee mocha just received a hot chocolate in half a minute.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don’t listen to the negative reviews of this place all the food is cooked fresh and made with care everytime I go here i’m happy and the customer service is on point
Team Team Hutton Do you also sell some vegetarian food??
Atmosphere: 5
Food: 5
Service: 5
As a Canadian who haven’t had Tim Hortons for several years, I was thrilled to see this on my way home. Iced Capp still tasted the same and Timbits were great!
Atmosphere: 5
Food: 5
Service: 5
Great fresh donuts.
Atmosphere: 4
Food: 4
Service: 4
As a Canadian who haven’t had Tim Hortons for several years, I was thrilled to see this on my way home. Iced Capp still tasted the same and Timbits were great!
Atmosphere: 5
Food: 5
Service: 5
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