Went to the KFC in Cortland,NY and Bought chicken with sides and drinks and while eating at home the chicken had hair in a piece chicken. Called spoke to a Manager and she wanted me to bring back the chicken or remade the order. I am not going back to the restaurant and I would not want anymore chicken from there..She basically tried to say people lie about hair in their food..That’s a poor excuse to say to a customer. I work in a restaurant and when we get a complaint like this I never say that they are not telling the truth.We make sure that the customer is heard, receive an apology, ,and is compensated. I am disappointed that the Manager was so defensive and did not demonstrate appropriate customer service.
Elizabeth Wright Lloyd
Terrible. Found a hair cooked in my chicken, told the store and Sherry the manager refused a refund only offered to make the meal again. As if I’m going to eat the food I just found hair in. Makes no sense. Contacted corporate.
Mudmower83
What a joke poor service had the honey BBQ chicken and they put packets of BBQ sauce on it so disappointed 11/5/2025 at 11:00 am
Atmosphere: 1
Food: 1
Service: 1
zackory curkendall
I recently ordered delivery and only received the biscuits of my $122 dollar order and then to only get refunded back 86 dollars of it and lost the money I tipped for the biscuits being delivered and the service fee charge .
Atmosphere: 1
Food: 1
Service: 1
nate smith
Food was ok , alittle extra grease , the bottom of my wife's chicken box fell out and dump some food on the table. The tables hadn't been wiped down in a while to .
Atmosphere: 3
Food: 3
Service: 3
Melissa Mitchell
I pulled up to order on a friday night and ordered a bucket of chicken and they told me they ran out of chicken. How doea KFC run out of chicken?
JR R
No food - ordered screwed up 3 times and this last time we couldn’t even finish ordering in the drive thru. Doors locked no indoor. 2 employees smoking weed in the trash and one hanging in the car. Drive thru 2 cars parked waiting for food delivered 3 cars behind us at drive thru. After 12 minutes with half our ordered taken we just left. Won’t be back! Sell the building fire everyone.
Atmosphere: 1
Food: 1
Service: 1
Karl VanOrder
Took forever to get food and my drink didn't have enough workers chicken wasn't all the way done
Atmosphere: 3
Food: 4
Service: 2
John Burghardt
The guy who took the order was very friendly. Food was great as usual
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Famous Bowl
David Wood
I just ordered a buy one get one meal off Uber eats from this place. They sealed the bag assuring everything was in there. The seal was never broke I open the bag and one three piece meal was missing. Apparently their front counter people can’t read or pack a bag properly. That place is a joke. I learned my lesson never order from this KFC again.
Drove 35 min home. Took everything out of the bag and was missing a good chunk of my order. Should have checked before leaving but was in a hurry. Stopped going years ago for the same reason. Decided to give it another shot thinking maybe things have changed. Boy was I wrong. Never again.
naomi
Very great food and service.
Atmosphere: 5
Food: 5
Service: 5
CHAPPIE (Thicc succ daddy)
No matter how many times we go there no matter how many are on the order they always forget the damn Mac n cheese!! Is it invisible? Can you not see it? Everytimeeeeeeeee
Atmosphere: 1
Food: 1
Service: 1
Marc Bigio
Getting cold food kinda sucks :/
Food: 2
Service: 4
david evangelista
Worst management ever seen..lots of walk in costumer waiting 30-45 minutes .Empolyees Paying more attention to the dive through costumers and ignoring walk in till someone said something No one was working the front and after a half hour waiting for my order they told me that they had run out at noon that day of a item I had ordered .Costumers need to be treated better and empolees need to take a course on work ethics
Went to the KFC in Cortland,NY and Bought chicken with sides and drinks and while eating at home the chicken had hair in a piece chicken. Called spoke to a Manager and she wanted me to bring back the chicken or remade the order. I am not going back to the restaurant and I would not want anymore chicken from there..She basically tried to say people lie about hair in their food..That’s a poor excuse to say to a customer. I work in a restaurant and when we get a complaint like this I never say that they are not telling the truth.We make sure that the customer is heard, receive an apology, ,and is compensated. I am disappointed that the Manager was so defensive and did not demonstrate appropriate customer service.
Terrible. Found a hair cooked in my chicken, told the store and Sherry the manager refused a refund only offered to make the meal again. As if I’m going to eat the food I just found hair in. Makes no sense. Contacted corporate.
What a joke poor service had the honey BBQ chicken and they put packets of BBQ sauce on it so disappointed 11/5/2025 at 11:00 am
Atmosphere: 1
Food: 1
Service: 1
I recently ordered delivery and only received the biscuits of my $122 dollar order and then to only get refunded back 86 dollars of it and lost the money I tipped for the biscuits being delivered and the service fee charge .
Atmosphere: 1
Food: 1
Service: 1
Food was ok , alittle extra grease , the bottom of my wife's chicken box fell out and dump some food on the table. The tables hadn't been wiped down in a while to .
Atmosphere: 3
Food: 3
Service: 3
I pulled up to order on a friday night and ordered a bucket of chicken and they told me they ran out of chicken. How doea KFC run out of chicken?
No food - ordered screwed up 3 times and this last time we couldn’t even finish ordering in the drive thru. Doors locked no indoor. 2 employees smoking weed in the trash and one hanging in the car. Drive thru 2 cars parked waiting for food delivered 3 cars behind us at drive thru. After 12 minutes with half our ordered taken we just left. Won’t be back! Sell the building fire everyone.
Atmosphere: 1
Food: 1
Service: 1
Took forever to get food and my drink didn't have enough workers chicken wasn't all the way done
Atmosphere: 3
Food: 4
Service: 2
The guy who took the order was very friendly. Food was great as usual
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Gravy, Famous Bowl
I just ordered a buy one get one meal off Uber eats from this place. They sealed the bag assuring everything was in there. The seal was never broke I open the bag and one three piece meal was missing. Apparently their front counter people can’t read or pack a bag properly. That place is a joke. I learned my lesson never order from this KFC again.
Restaurantji Recommends
Drove 35 min home. Took everything out of the bag and was missing a good chunk of my order. Should have checked before leaving but was in a hurry. Stopped going years ago for the same reason. Decided to give it another shot thinking maybe things have changed. Boy was I wrong. Never again.
Very great food and service.
Atmosphere: 5
Food: 5
Service: 5
No matter how many times we go there no matter how many are on the order they always forget the damn Mac n cheese!! Is it invisible? Can you not see it? Everytimeeeeeeeee
Atmosphere: 1
Food: 1
Service: 1
Getting cold food kinda sucks :/
Food: 2
Service: 4
Worst management ever seen..lots of walk in costumer waiting 30-45 minutes .Empolyees Paying more attention to the dive through costumers and ignoring walk in till someone said something No one was working the front and after a half hour waiting for my order they told me that they had run out at noon that day of a item I had ordered .Costumers need to be treated better and empolees need to take a course on work ethics
Atmosphere: 1
Food: 3
Service: 1
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