Ridiculously overpriced. Workers clearly don’t want to be there.
Atmosphere: 1
Food: 1
Service: 1
David R.
Nice experience , fun people, fun customers, a nice place to eat outside. Clean and appropriate hours of operation.
MC O
Loved my cold brew milkshake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge, Banana Split, Hot Fudge Sundae
Rachel M.
I have been coming to this Carvel since I was a kid. Every birthday, celebration or Wednesday Carvel was the go to. After 10 years I had no complaints until about a month ago. Every Wednesday my family enjoys bogo sundaes. I order my four medium sundaes and try to place my order as simple as I can so there is no mistakes. Instead the employee rushes to try and memorize all of my four different sundae orders in her head. I completely understand feeling overwhelmed by a line but if this employee took their time, I would have no complaint or story to tell. I drive home open my cup and find missing toppings. I drive back considering I live local and politely ask for my topping that I ordered and paid for in a separate cup and TIP the employees anyways. The following week, the same employee messes up three of the four sundae orders again rushing to memorize my order. I again have to go back to the store for my missing toppings. The employee rudely greets me with a "yes?" I explain my order once again is messed up. Instead of owning up to her mistake, the employee responds "I didn't know you wanted that". First of all I was charged for it. Second I've been ordering the same order for the last 10 years I am 100% certain I ordered correctly. I respond to the employee "well the same thing happened last week when you served me". To which the employee responds "I won't serve you anymore". That is A-OK with me considering I am the one who is going home disappointed week after week. My next visit the same employee hides in the back while I am ordering. The following week, a different employee who has nothing to do with the situation asks another employee to take my order. As this employee is making my sundae I hear her say "I feel like she's watching me" about me to her coworker. What else should I be doing while I'm the only customer in the store waiting for my order? Close my eyes? I am very disappointed with the new staff and the immaturity. I know when I worked in the food industry/customer service I never would treat a loyal paying customer like this and my manager wouldn't put up with it. Update: when I spoke to the owner about this employee instead of apologizing for my experience, the owner stated "she has the right to not serve you, I have known her for years". Sorry Carvel you have lost many loyal customers. We will be at Jefferson Valley.
Vilma Ortiz
Store was cleanStaff were very friendly
Joesph K.
Hi its me Joesph Keef. As I was heading towards a great day I decided to hit up the local carvel down the street. I was craving some ice cream and just ended up in utter disappointment . My friend and I walk in at 9 pm and we were astonished to find that the workers were packing up the stuff meanwhile the store closes at 9:30 pm. As if that wasn't disheartening enough, I ordered my usual, a chocolate crunchies carvalanche with cookie dough and clearly ended up being let down. I got a small which is normally $4.99 and im going to assume the extra topping was probably an extra dollar or two but I got charged about $16. I got $4 back in singles when I gave a $20. I will say the carvalanche was really good and the right amount of toppings was put in it but It is an extreme shame that this happened today. As an avid customer I am extremely disheartened by the service at this destination. I will certainly making the trip to the other carvel across town if I can avoid this nonsense. Thank youPer usual Joesph Keef
Kuzey Candemir
Carvel is an absolute delight for ice cream enthusiasts. The delectable range of flavors and creamy textures are a treat for the taste buds. The nostalgia-inducing ice cream cakes are a must-try for special occasions. The friendly staff ensures a pleasant visit, guiding you through the menu with enthusiasm. The cleanliness and inviting atmosphere create a comfortable environment to savor your sweet treat. Whether you're enjoying a classic scoop or indulging in a creative creation, Carvel consistently delivers a top-notch ice cream experience. With its mouthwatering offerings, excellent service, and cozy ambiance, Carvel easily earns a well-deserved five stars, making it a go-to destination for a delightful dessert escapade.
Dana D.
Typically I'm a once or twice a year patron here... an ice cream birthday cake (which I call in a 'small' since they don't keep that size in-stock, just so you know!). So I was in the rare mood for a lil' sundae and went in to get a kid's size. As soon as I said that, the girl behind the counter starts filling the little cup with vanilla and says, "Vanilla okay?" I stated it was not. She then filled a new cup with chocolate and quickly said, "Whipped cream and a cherry, right?" I again stated no, that I wanted hot fudge and peanuts. Lo and behold I was charged just shy of $6 for a 'kid's size' sundae which I was emphatically told this was not a kid's sundae because 'their' kid's sundae comes with whipped cream and a cherry! That's like ordering oat meal and getting hassled for wanting sugar or milk! I guess NO MORE ice cream birthday cakes moving forward!
So glad you guys now have non dairy Oatly !!!!!
Good service and ice
Atmosphere: 5
Food: 5
Service: 5
Ridiculously overpriced. Workers clearly don’t want to be there.
Atmosphere: 1
Food: 1
Service: 1
Nice experience , fun people, fun customers, a nice place to eat outside. Clean and appropriate hours of operation.
Loved my cold brew milkshake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge, Banana Split, Hot Fudge Sundae
I have been coming to this Carvel since I was a kid. Every birthday, celebration or Wednesday Carvel was the go to. After 10 years I had no complaints until about a month ago. Every Wednesday my family enjoys bogo sundaes. I order my four medium sundaes and try to place my order as simple as I can so there is no mistakes. Instead the employee rushes to try and memorize all of my four different sundae orders in her head. I completely understand feeling overwhelmed by a line but if this employee took their time, I would have no complaint or story to tell. I drive home open my cup and find missing toppings. I drive back considering I live local and politely ask for my topping that I ordered and paid for in a separate cup and TIP the employees anyways. The following week, the same employee messes up three of the four sundae orders again rushing to memorize my order. I again have to go back to the store for my missing toppings. The employee rudely greets me with a "yes?" I explain my order once again is messed up. Instead of owning up to her mistake, the employee responds "I didn't know you wanted that". First of all I was charged for it. Second I've been ordering the same order for the last 10 years I am 100% certain I ordered correctly. I respond to the employee "well the same thing happened last week when you served me". To which the employee responds "I won't serve you anymore". That is A-OK with me considering I am the one who is going home disappointed week after week. My next visit the same employee hides in the back while I am ordering. The following week, a different employee who has nothing to do with the situation asks another employee to take my order. As this employee is making my sundae I hear her say "I feel like she's watching me" about me to her coworker. What else should I be doing while I'm the only customer in the store waiting for my order? Close my eyes? I am very disappointed with the new staff and the immaturity. I know when I worked in the food industry/customer service I never would treat a loyal paying customer like this and my manager wouldn't put up with it. Update: when I spoke to the owner about this employee instead of apologizing for my experience, the owner stated "she has the right to not serve you, I have known her for years". Sorry Carvel you have lost many loyal customers. We will be at Jefferson Valley.
Store was cleanStaff were very friendly
Hi its me Joesph Keef. As I was heading towards a great day I decided to hit up the local carvel down the street. I was craving some ice cream and just ended up in utter disappointment . My friend and I walk in at 9 pm and we were astonished to find that the workers were packing up the stuff meanwhile the store closes at 9:30 pm. As if that wasn't disheartening enough, I ordered my usual, a chocolate crunchies carvalanche with cookie dough and clearly ended up being let down. I got a small which is normally $4.99 and im going to assume the extra topping was probably an extra dollar or two but I got charged about $16. I got $4 back in singles when I gave a $20. I will say the carvalanche was really good and the right amount of toppings was put in it but It is an extreme shame that this happened today. As an avid customer I am extremely disheartened by the service at this destination. I will certainly making the trip to the other carvel across town if I can avoid this nonsense. Thank youPer usual Joesph Keef
Carvel is an absolute delight for ice cream enthusiasts. The delectable range of flavors and creamy textures are a treat for the taste buds. The nostalgia-inducing ice cream cakes are a must-try for special occasions. The friendly staff ensures a pleasant visit, guiding you through the menu with enthusiasm. The cleanliness and inviting atmosphere create a comfortable environment to savor your sweet treat. Whether you're enjoying a classic scoop or indulging in a creative creation, Carvel consistently delivers a top-notch ice cream experience. With its mouthwatering offerings, excellent service, and cozy ambiance, Carvel easily earns a well-deserved five stars, making it a go-to destination for a delightful dessert escapade.
Typically I'm a once or twice a year patron here... an ice cream birthday cake (which I call in a 'small' since they don't keep that size in-stock, just so you know!). So I was in the rare mood for a lil' sundae and went in to get a kid's size. As soon as I said that, the girl behind the counter starts filling the little cup with vanilla and says, "Vanilla okay?" I stated it was not. She then filled a new cup with chocolate and quickly said, "Whipped cream and a cherry, right?" I again stated no, that I wanted hot fudge and peanuts. Lo and behold I was charged just shy of $6 for a 'kid's size' sundae which I was emphatically told this was not a kid's sundae because 'their' kid's sundae comes with whipped cream and a cherry! That's like ordering oat meal and getting hassled for wanting sugar or milk! I guess NO MORE ice cream birthday cakes moving forward!
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