Monteverde at Oldstone

My son and daughter in law had their wedding and reception there. The food and service were wonderful.

The hotel doesn't deserve a star.
It was just disgusting.

The staff were not at all hospitable.
No good morning, no hello, just nothing - unfriendly staff.

The rooms, especially the bathroom, were not cleaned cleanly at all. All the dirt lay in the same spot for days.

Unfortunately I cannot recommend the hotel.

Went for cousins wedding! Excellent short rib and whole entire staff/servers were very friendly and professional!

Beautiful venue. Great service Food was good

My family went to Monteverde on my mom’s birthday (12/29) to see all of the Christmas lights and to enjoy a delectable meal. We were blown away by the hospitality and warmth of the entire staff, including the owner who gave us a tour of the upstairs! It was a memorable way to celebrate Mom and the holiday season. We can’t wait to return next Christmas!

Will never go back.So disappointing

Awesome venue for private parties and weddings

My experience with Maryellen and her wedding planning services left me seriously frustrated. To put it bluntly, she was incredibly unprofessional and showed a real lack of consideration. Dealing with her was a nightmare, and I wouldn't wish it on anyone planning their special day.Maryellen was frustratingly unresponsive to emails. Trying to get in touch with her felt like an impossible task, and it added unnecessary stress to an already stressful time.But the real kicker was her habit of not showing up for scheduled tours and appointments. It left us hanging, feeling bewildered and without answers. The icing on the cake was that she didn't even bother to apologize or explain herself.If you're considering Maryellen for your wedding, my advice is to steer clear. She lacks the professionalism and customer service skills you'd expect for such an important event. A wedding should be a time of happiness and good memories, not a source of stress and frustration. Look elsewhere for a smoother and more enjoyable wedding planning experience.

DO NOT BOOK THIS VENUE FOR YOUR WEDDING!We had a terrible experience working with Maryellen Fabry. She was rude, disrespectful of our time, and not accommodating at all.When we tried to schedule a tour, Maryellen initially told us to come on a scheduled time on a Saturday. On the way to the venue (2 hours in) she let us know she would not be there and that we would not be able to tour the venue anymore. No apology or explanation just an Alert. We stupidly continued with the process despite this disrespectful move.When we had a contract with her we tried to make some adjustments and talk to about some substitutions for alcohol and she was insistent that there would not be any substitutions (at least not without an “up charge”). We had talked to Navjot the owner of Chutney Masala (who by the way was extremely kind and accommodating ) as they do the Indian catering for Monteverde. They gave us a sample menu of what they do for Monteverde weddings. When we showed this to Maryellen she confusingly told us she would have to upcharge us if we included alcohol. She then said we would need to reduce the menu and showed us a new Indian menu that we never saw before (despite her knowing we wanted Indian catering and this being weeks into the process).All of this was very confusing but still we stupidly decided to move forward. Then she told us the date we wanted was no longer available as she had “realized” it.She did not respond to any of our requests for amending the contract or answer our questions, or accommodate us in any way, she simply moved on and wasted more of our time.Do not work with these people. There are better properties, better venues, staff at other venues who will treat you with respect and be much better at communicating and coordinating. Maryellen is disorganized, confused, and rude. I feel bad for whoever got the date we initially were in contract for and I am honestly glad to not have to deal with this person again.

In response to Iman & S K’s postEvery client is special and our goal is to treat each client with respect and courtesy as we create the wedding of their dreams and do expect the same courtesy in return from our clients. We are completely taken aback by your personal attack and post. It is completely unfounded. Let’s re-cap the course of events that brought us here.Because we are in the venue rental business, it was explained in our first conversation that our policy is that we do not hold dates.During our event season, we host weddings every weekend, thus appointments are limited on the day of a wedding to offer our wedding couple privacy. On the date your contacted us to request a tour for your parents, we were completely booked and unable to accommodate an additional tour on Sunday, (9/3). However, your parents proceeded to show up at our venue without a tour on Sunday, (9/3), as we were about to begin the ceremony for another client’s wedding.After a virtual tour, you requested that we go to contract on September 18, 2023. Our contract states that we offer clients 10 days to review the contract, sign it and submit a deposit and if the contract is not signed and the deposit is not received, the contract is null and void and the date is released. Because of religious reasons you had asked to remove the liquor from our contract which we accommodated, thus we had approved a more extensive menu from our only preferred Indian caterer, Chutney Masala.Your parents’ second Saturday appointment (9/23) was cancelled on Thursday, (9/21) due to a family emergency, thus we rebooked their appointment. However, we received an email from your father just after midnight on the morning of the wedding on 9/23, stating that he was driving down to meet. I reached out to your father at 7:30 a.m. on 9/23, to inform him that I was not onsite on that day to discuss the contract and that we were completely booked and unable to accommodate an additional tour.By our contract’s expiry date of 9/28/23, the contract was not signed nor was a deposit received. Although the contract had expired and our policy is that dates are not held, we extended you a 12 day courtesy by not releasing your date to other clients. On October 10th, we sent you an email to remind you that our policy is that we do not hold dates and that we were releasing your desired wedding date. On October 11th, you replied to our email and requested that we add the liquor back into the contract. We replied to your email that if liquor was being added back into the contract, we would need to adjust the submitted menu and never received a reply. In the meantime, another client booked the date on October 16th almost one month after the date we initially went to contract and due to the above stated circumstances your date was released.

In response to Maryellen's 5 star review of her own workplace:She states, "On the date your contacted us…we were completely booked and unable to accommodate an additional tour on Sunday, (9/3). However, your parents proceeded to show up at our venue without a tour on Sunday, (9/3), as we were about to begin the ceremony for another client’s wedding."This is completely false. We contacted Maryellen for a tour for my parents on Saturday 9/23. She offered this date as others did not work and we confirmed an appointment with her. In light of a family emergency, we told Maryellen we may not be able to make 9/23 work and asked if they could instead come on 9/30. She said 9/30 would not work, so we told her it was fine and we would make 9/23 work. This all happened on Thursday 9/21 within the span of 2 business hours, not after midnight like she erroneously claims here. I have emails from that thursday that I sent 14 minutes after she responded saying they would be keeping the appointment.She then states, “…to remove the liquor from our contract which we accommodated, thus we had approved a more extensive menu…”Not true. When we initially requested to remove alcohol, Maryellen made it clear we wouldn’t be able to replace it with anything. Her stern words on the phone were, "I don't appreciate you telling me how to run my business" which we found to be disrespectful given we were simply asking if it were possible to swap out alcohol with an item of value, rather than feel we were losing out by not having alcohol included. The menu from chutney masala was one he gave to us and we were told this was the standard food menu for weddings at monteverde and that it was just a template. We told all of this to Maryellen in our efforts to clarify the menu. She ignored those messages.Next, “…we extended you a 12 day courtesy by not releasing your date to other clients. On October 10th, we sent you an email to remind you that our policy is that we do not hold dates and that we were releasing your desired wedding date."This was not made clear to us at all. She never told us she "extended a 12 day courtesy" to us. We were still negotiating the contract with her but her communication style was erratic and sparse. We would ask specific questions and she would not address them. We just got an email after a weekend saying the date had been “realized”. No warning, no checking in or anything. I called her right after this and she did not pick up or call back. I emailed and texted as well to let her know we were still interested. To no avail.“…We replied to your email that if liquor was being added back into the contract, we would need to adjust the submitted menu and never received a reply. In the meantime, another client booked the date on October 16th almost one month after the date we initially went to contract and due to the above stated circumstances your date was released.”It is true we requested to add alcohol back in. This was because Maryellen communicated to us that we would not be able to replace the alcohol with anything. It was not made clear to us that she had approved any sort of extensive menu in lieu of alcohol. She never told us this. She just said any additional food would be an uncharge and adding alcohol would be an upcharge. This led to lots of confusion on our end and no efforts to remedy this on her end. She then told us there was another Indian menu that they usually use (the first she had ever brought this up despite knowing our menu preferences). And still we decided to move forward! I contacted Maryellen several times saying we wanted to sign the contract and asking her to make amendments she agreed to weeks ago. She never did this. Instead she just told us the date was taken now. I don’t think Maryellen is a bad person or anything. I think she just had very poor communication skills throughout this process and that was frustrating. One can only speculate on the reasons it seems she treated us differently from other clients

Hollywood Smile Photo Booth review:It was my second time working here at the wedding. Location, location, location. It really make this venue special. The landscape, professional stuff, interior of the buildings.One of the highlights of the wedding was the addition of a photo booth.

It is a beautuful place up state ny

Beautiful place, excellent service, the view to the river is amazing,nice place to have a wedding or any especial event.

Gorgeous place....however the catering was lackluster servers were rude inept and lame ....food was cold old and definitively not bold ....just mediocre4 bartenders at the bar talking to each other when I asked for a drink they told me to over there for a drink they were closed .....no way to treat a guest ....Sharma was dry..it made me cry