absolutely terrible. the manager; rachael, was so rude and did not care about my service at all. employees look overworked and very unhappy. if you want good service, go to any other dunkin. will not be contributing any more of my money to this dumpster fire.
Atmosphere: 2
Food: 2
Service: 1
kelly Gilmour
15 minute wait for 2 breakfast sandwiches that came out cold.
Atmosphere: 3
Food: 3
Service: 1
D Buckmon
Definitely listen to the reviews on this one. I know it maybe hard bc the food selections are slim in this area and it’s 5:15 am I asked for a chocolate glazed donut. Tasted not fesh and of course they did not include napkins in the bag 😒
Food: 1
Service: 1
Andy Patterson
Staff not friendly at all any more
Atmosphere: 1
Food: 1
Service: 1
Antonio Teoharev
Food is always good at Dunkin. I do however have to say that the service is very poor and the atmosphere feels very rushed and uncomfortable. They are always very busy,so maybe thats why but still. Definitely should look into a better or bigger place.
Atmosphere: 3
Food: 4
Service: 3
TK FRONTIER
This one doesn't know how to make orders. Please don't do trick to your customers. My Macchiato and Latte taste the same! That means the same milk was used to my order.
Atmosphere: 3
Food: 1
Service: 1
Cecelia
Gee thanks Dunkin. Paid for a medium and got a small.
Leah Burden
kid at the counter had no idea how to take an order. we asked for the meal deal (all that’s included) and then for an avocado toast. the kid told us the toast doesn’t come with the meal deal and we said we knew that and just wanted the avocado toast as well as the meal deal. he repeated himself again and we finally got him to understand the 4th time we explained it. once all our food was out he gave us and extra ssg egg and cheese sandwich that we apparently paid for but had no clue. very poor service from him. they also were out of many things and did not tell us at the counter so orders had to be changed after the fact.
Lorelei DuBois
This was a nice stop on our way to meet some friends in Kirkwood. Pleasant staff, good coffee (of course!) and a nice brekky sammich for Spousling! Also, they had Crullers, hard to find in my life!
Dunkin is dunkin. Everyone was very nice, and my order was spot on. Friendly atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Vanessa Best
Raelyn Green makes the best refreshers of all time
Atmosphere: 5
Food: 5
Service: 5
Shannon Rodriguez
Mobile orders are pointless when you still have to sit around and wait for over 25 minutes…rude people, watered down drinks and burnt food :( not worth the price!
Two years later: Not sure what is worse, the drinks or the attitude of the staff. My order was messed up and I asked politely for them to fix it. I got an eye roll, attitude and the window slammed in my face. All while smiling and saying thank you! Really just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Neelu Navin
Hot latte was just warm and the girl at the counter was very disrespectful and denied to make a new hot one. Manager got in and she made a new one but she made it too sweet and very lite in spite of reminding her to add one less pump of caramel. She just made it for namesake. I’ve already worked in Dunking Donuts and I know how it works. Very poor customer service, rather than going here I would pay double and go to a different coffee shop.
MUCH, MUCH better than the Hornell Dunkin'.
Atmosphere: 4
Food: 4
Service: 4
absolutely terrible. the manager; rachael, was so rude and did not care about my service at all. employees look overworked and very unhappy. if you want good service, go to any other dunkin. will not be contributing any more of my money to this dumpster fire.
Atmosphere: 2
Food: 2
Service: 1
15 minute wait for 2 breakfast sandwiches that came out cold.
Atmosphere: 3
Food: 3
Service: 1
Definitely listen to the reviews on this one. I know it maybe hard bc the food selections are slim in this area and it’s 5:15 am I asked for a chocolate glazed donut. Tasted not fesh and of course they did not include napkins in the bag 😒
Food: 1
Service: 1
Staff not friendly at all any more
Atmosphere: 1
Food: 1
Service: 1
Food is always good at Dunkin. I do however have to say that the service is very poor and the atmosphere feels very rushed and uncomfortable. They are always very busy,so maybe thats why but still. Definitely should look into a better or bigger place.
Atmosphere: 3
Food: 4
Service: 3
This one doesn't know how to make orders. Please don't do trick to your customers. My Macchiato and Latte taste the same! That means the same milk was used to my order.
Atmosphere: 3
Food: 1
Service: 1
Gee thanks Dunkin. Paid for a medium and got a small.
kid at the counter had no idea how to take an order. we asked for the meal deal (all that’s included) and then for an avocado toast. the kid told us the toast doesn’t come with the meal deal and we said we knew that and just wanted the avocado toast as well as the meal deal. he repeated himself again and we finally got him to understand the 4th time we explained it. once all our food was out he gave us and extra ssg egg and cheese sandwich that we apparently paid for but had no clue. very poor service from him. they also were out of many things and did not tell us at the counter so orders had to be changed after the fact.
This was a nice stop on our way to meet some friends in Kirkwood. Pleasant staff, good coffee (of course!) and a nice brekky sammich for Spousling! Also, they had Crullers, hard to find in my life!
Restaurantji Recommends
Dunkin is dunkin. Everyone was very nice, and my order was spot on. Friendly atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Raelyn Green makes the best refreshers of all time
Atmosphere: 5
Food: 5
Service: 5
Mobile orders are pointless when you still have to sit around and wait for over 25 minutes…rude people, watered down drinks and burnt food :( not worth the price!
Two years later: Not sure what is worse, the drinks or the attitude of the staff. My order was messed up and I asked politely for them to fix it. I got an eye roll, attitude and the window slammed in my face. All while smiling and saying thank you! Really just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Hot latte was just warm and the girl at the counter was very disrespectful and denied to make a new hot one. Manager got in and she made a new one but she made it too sweet and very lite in spite of reminding her to add one less pump of caramel.
She just made it for namesake. I’ve already worked in Dunking Donuts and I know how it works.
Very poor customer service, rather than going here I would pay double and go to a different coffee shop.
The donuts were fresh and coffee very good.
Atmosphere: 5
Food: 5
Service: 5
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