Nobody was here and we had an absolutely terrible experience with customer service!
Younger girl (her name was nye) was incredibly inconvenienced by us being there at 6 PM.
Nothing was clean and didn’t get what was ordered.
If I wanted to experience the thrilling combination of waiting an eternity and being ignored like an unpaid intern at a family reunion, I would’ve just gone to the DMV. But instead, I pulled into this Sonic.
The food? Eventually showed up, like a reluctant teenager being asked to take out the trash. The customer service? Imagine if someone had taken the concept of hospitality, run it over with a lawnmower, and then handed it to me in a greasy paper bag.
Honestly, I didn’t know it was possible to be both understaffed and over-attitude’d at the same time. Congratulations, Sonic—you’ve cracked the code.
Next time I crave disappointment, I’ll save the gas money and just yell at myself in the mirror.
The girl behind the counter acted like taking my order was interrupting her audition for Most Miserable Employee of the Year.
She handed me my food like it was a court summons.
Oh your still here?
The girl behind the counter had all the charm of a tax audit.
Her attitude was so bitter it should’ve been listed on the menu.
I’ve seen more warmth from a prison cafeteria tray.
She managed to make fast food feel like community service.
The only thing served colder than my drink was her personality.
This trip was the kind of bad that makes you question every life choice that led you to that counter.
I would’ve rather been on the North Tower of the World Trade Center at 8:46 a.m. (Eastern) on September 11, 2001.
This Sonic is living proof that sometimes demolition is the best customer service.
At this point, the building’s only real value is as future rubble
Atmosphere: 1
Food: 3
Service: 1
Cam Pratt
Bad service. no one spoke to me. items in bag were incorrect. didn’t give me my jalapeños on my chicken sandwich. put a giant tomato on my burger when i ordered no tomato. no nerds for my friends drink. i believe they sent a bee to attack us and ruin our meal. THE BEE IS BACK AS I FINISH TYPING THIS. oh milkshake was pretty decent though
Atmosphere: 1
Food: 1
Service: 1
Samantha Oakley
The place was dead—first red flag. None of the screens inside worked, making it appear like it was closed. Bathroom lock doesn’t work—totally unsafe. Music loud inside, tables not cleaned, no napkins, condiments, etc out in the open. Cashier Nye was less than impressed to be taking our order. Food was incorrect, missing add-ons for burgers. Charged extra for nerds in drink but didn’t have any, not offered a refund or alternative. Attacked by bees. ATTACKED BY BEES!
Atmosphere: 1
Food: 1
Service: 1
Josh Gathany
Truly shocking incompetence.
Food: 1
Service: 1
James Carbone
I went to go pick up a Door Dash order at 11:45pm, and the store was already closed. I tried calling, twice, and no one answered. This is very unprofessional.
Service: 1
Hala HadzHala
TERRIBLE SERVICE: we ordered in advance and came to pick up our order, but it was not ready. The staff stood outside the window, laughed and watched videos on the tablet and after 15 minutes of waiting they gave us our order. I DON'T recommend this place to anyone and will definitely not come back here again!
Atmosphere: 1
Food: 1
Service: 1
Robert Sr James
Food was good service was very slow.
Atmosphere: 3
Food: 5
Service: 3
Alexander Brior
This one actually has employees
Food: 5
Service: 5
Melissa Marie
This is my second time at a sonic in Syracuse. Definitely will be my last. Mobile ordered. Parked and tried to check in. Wouldn't allow check in. Had to go through the drive thru line to get the order. Took a little over 20 minutes. Pulled off and then realized items were missing. Was not going to waste another 20 minutes in line to try and get it corrected. Nothing was fresh and tasted as it had been sitting quite a while. Maybe their slushies are good as that's what we watched most cars in front of us getting. Called corporate only to be offered $10. Toward a future purchase. Turned it down as I will not return to a sonic.
Atmosphere: 3
Food: 2
Service: 1
Melissa Merritt
Place looks abandoned. Ice cream machine wasn’t working because they just turned it on at 4pm. ????
So slow... It took a long time to get my name meal
Atmosphere: 2
Food: 3
Service: 2
peter tomushunas
Terrible. Did not have chilli or jalapeño bites. Double cheese burger patties were rock hard literally. Do not eat at this place
Adrianna Smith
I have tried to go to this location twice and every time I come, someone comes out and says the machine to order food is broken! How are you open if the machine to order food is broken?
Food: 4
Service: 1
Joe Cambareri
Food is excellent, service is SLOOOOW. Be ready to wait.
Atmosphere: 3
Food: 5
Service: 1
Anais Rosa
The employee was not helpful the inside felt dirty floors felt like not properly cleaned and counter was dirty and tables. Had people waiting a long time. While they was in back talking not doing there job.
Nobody was here and we had an absolutely terrible experience with customer service!
Younger girl (her name was nye) was incredibly inconvenienced by us being there at 6 PM.
Nothing was clean and didn’t get what was ordered.
If I wanted to experience the thrilling combination of waiting an eternity and being ignored like an unpaid intern at a family reunion, I would’ve just gone to the DMV. But instead, I pulled into this Sonic.
The food? Eventually showed up, like a reluctant teenager being asked to take out the trash. The customer service? Imagine if someone had taken the concept of hospitality, run it over with a lawnmower, and then handed it to me in a greasy paper bag.
Honestly, I didn’t know it was possible to be both understaffed and over-attitude’d at the same time. Congratulations, Sonic—you’ve cracked the code.
Next time I crave disappointment, I’ll save the gas money and just yell at myself in the mirror.
The girl behind the counter acted like taking my order was interrupting her audition for Most Miserable Employee of the Year.
She handed me my food like it was a court summons.
Oh your still here?
The girl behind the counter had all the charm of a tax audit.
Her attitude was so bitter it should’ve been listed on the menu.
I’ve seen more warmth from a prison cafeteria tray.
She managed to make fast food feel like community service.
The only thing served colder than my drink was her personality.
This trip was the kind of bad that makes you question every life choice that led you to that counter.
I would’ve rather been on the North Tower of the World Trade Center at 8:46 a.m. (Eastern) on September 11, 2001.
This Sonic is living proof that sometimes demolition is the best customer service.
At this point, the building’s only real value is as future rubble
Atmosphere: 1
Food: 3
Service: 1
Bad service. no one spoke to me. items in bag were incorrect. didn’t give me my jalapeños on my chicken sandwich. put a giant tomato on my burger when i ordered no tomato. no nerds for my friends drink. i believe they sent a bee to attack us and ruin our meal. THE BEE IS BACK AS I FINISH TYPING THIS. oh milkshake was pretty decent though
Atmosphere: 1
Food: 1
Service: 1
The place was dead—first red flag. None of the screens inside worked, making it appear like it was closed. Bathroom lock doesn’t work—totally unsafe. Music loud inside, tables not cleaned, no napkins, condiments, etc out in the open. Cashier Nye was less than impressed to be taking our order. Food was incorrect, missing add-ons for burgers. Charged extra for nerds in drink but didn’t have any, not offered a refund or alternative. Attacked by bees. ATTACKED BY BEES!
Atmosphere: 1
Food: 1
Service: 1
Truly shocking incompetence.
Food: 1
Service: 1
I went to go pick up a Door Dash order at 11:45pm, and the store was already closed. I tried calling, twice, and no one answered. This is very unprofessional.
Service: 1
TERRIBLE SERVICE: we ordered in advance and came to pick up our order, but it was not ready. The staff stood outside the window, laughed and watched videos on the tablet and after 15 minutes of waiting they gave us our order.
I DON'T recommend this place to anyone and will definitely not come back here again!
Atmosphere: 1
Food: 1
Service: 1
Food was good service was very slow.
Atmosphere: 3
Food: 5
Service: 3
This one actually has employees
Food: 5
Service: 5
This is my second time at a sonic in Syracuse. Definitely will be my last. Mobile ordered. Parked and tried to check in. Wouldn't allow check in. Had to go through the drive thru line to get the order. Took a little over 20 minutes. Pulled off and then realized items were missing. Was not going to waste another 20 minutes in line to try and get it corrected. Nothing was fresh and tasted as it had been sitting quite a while. Maybe their slushies are good as that's what we watched most cars in front of us getting. Called corporate only to be offered $10. Toward a future purchase. Turned it down as I will not return to a sonic.
Atmosphere: 3
Food: 2
Service: 1
Place looks abandoned. Ice cream machine wasn’t working because they just turned it on at 4pm. ????
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
So slow... It took a long time to get my name meal
Atmosphere: 2
Food: 3
Service: 2
Terrible. Did not have chilli or jalapeño bites. Double cheese burger patties were rock hard literally. Do not eat at this place
I have tried to go to this location twice and every time I come, someone comes out and says the machine to order food is broken! How are you open if the machine to order food is broken?
Food: 4
Service: 1
Food is excellent, service is SLOOOOW. Be ready to wait.
Atmosphere: 3
Food: 5
Service: 1
The employee was not helpful the inside felt dirty floors felt like not properly cleaned and counter was dirty and tables. Had people waiting a long time. While they was in back talking not doing there job.
Atmosphere: 1
Food: 2
Service: 1
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