This Starbucks has always been terrible. There's 4 people on at a time not enough workers to handle the line. I went inside thinking it could be better and the barista acted as if I was putting her out by asking for cream in my coffee. I just wish it could actually for once be managed well. And my coffee always tastes disgusting.
Jessica N.
I actually used to work at this location about 12 years ago. Standards were high back then, and I don't feel like they are anymore. They are out of things often which is understandable, it's the closest location to Lockport so they are always busy as it is the northernmost location in our area so all of the people are going to go to this one as they are entering Erie county to do shopping or any other errands they have. It's understandable but at the same time I would hope or think that they would see the trend on certain things selling out and order extra. I'm not sure if they still do this, it seems not, but when I worked there if we ran out of something popular we would drive to the store that's just a mile or two south of us and get supplies from them. I'm guessing it's not a thing anymore as when something is out now, it's out for days but then you can get at the other location. If it was something basic like milk, we would just go to the tops as it's in the same parking lot and get it. My big issue with this location is the skimping or order mess ups. We had a LOT more issues than normal in the past 2 years, and while I'm aware there is a pandemic going on, these issues have nothing to do with that, it's just a matter of carelessness. We tend to visit later at night when running errands or my husband is on his way home from work. Lines are usually nonexistent so being too busy isn't a factor either. Poor training? Probably. Nearly every time we go there now we don't get much of the toppings put on the drinks. I know, it sounds incredibly petty but as a former barista they took this kind of thing seriously. Making drinks correctly was a pretty imperative part of the job. They took it so seriously that during training your drinks were even weighed on a scale to be sure that you had the proper liquid to foam ratio which was checked inside the cup and also by weight. So I'm not sure why it's becoming an issue as of late but this kind of thing has been brought to the attention to Starbucks multiple times. They apologize, say it won't happen again, etc. but it does the very next time you go. I have attached two drinks that we got around the holiday of a Chestnut Praline Frappuccino and a Peppermint Mocha Frappuccino. There should be 2 to 3 times the amount of toppings on those drinks. You can see it in all of their advertisements online, on their app while ordering, sometimes even on menu boards. Sometimes they're the correct amount, other times not. We've had an issue quite a bit with them using way too much ice in drinks too but I tend to stick with blended drinks like Frappuccino's so it's not much of an obvious issue. I had recently ordered 2 of their sugar plum cheese danishes, I ordered them from home and my husband picked them up as he was driving past. A cheese danish and a sugar plum cheese danish are different prices. You get charged more for the sugar plum. When he got there they told him they didn't have 2, they only had one, so they obviously have some kind of system ordering issue. They asked if he would like a refund or if they could substitute a regular cheese danish instead. Having no idea that I had to pay more for the sugar plum he accepted it and came home. We paid more for less. Things like that are aggravating as baristas should know full well that they are pricier, and to offer something that is less expensive isn't correct. That pretty much goes for any business. They should have either offered something extra or refunded the difference. Their bathrooms are always spotless and clean. They always have been. As long as they have attentive employees to the bathroom, it's probably the cleanest public bathroom in the WNY area. Most Starbucks around here are actually. If you have to use the restroom and you're out shopping or running errands I would purposefully wait until I was passing a Starbucks to use their facilities and then the bonus of ordering a drink to go. Overall a decent l
tyler mills
No time hortons here?!!??
Adam ..
Come here quite a few times a week and I get a venti iced quad soy latte to feed my addiction. The barista Matt is always so friendly and I enjoy conversing with him. He deserves a raise! This Starbucks truly is a class act, will continue to be a long term customer. Actually at this point I should be considered family.
Jane S.
I visit this store 2-3 times per week for the last year or more and typically order ahead bc I know how busy they are. If you order during peak busy times, like rush hour, you run a good chance of your order being correct bc they have their star players on deck. But if you order in the afternoon or on weekends, it's hit or miss. I always order the same one or two things yet they get the order wrong 50% of the time. It would be different if I was paying $2 for a coffee, but when you're paying $6+ and the order is wrong so often, that's alot of wasted money.
Thiviyarajan K.
Just had a coffee They were busy and didn't get good service So they have to improve their customers service
Melaina R.
They are amazing. They have never gotten my order wrong and today we got a free cookie just because it was the end of the night. The staff is great and super nice 10/10 would recommend!!!
Meghan R.
Any Starbucks that I have been to is AMAZING. They have so many options and all of their drinks are really good. The people that work there are usually nice. I visit often and my friends and I like to go after a movie or after an event sometimes. I highly recommend Starbucks.
Annie B.
The closest Starbuck's to me. The baristas are friendly and professional. And they always have my favorite food.
Starbucks is one of my favorite coffee shops to go to. It's quick, easy, and has a lot of special and different drinks or foods to try. It's a quick bite to eat or drink place that doesn't keep you waiting in a line for long. My sister and i went here today in Amherst, NY on Transit Rd. We went through the drive thru which didn't take long, i'd say about a minute or two. The servers were quick with everyone in front of us and ourselves as well. I got a Pink Drink which is basically the Strawberry Açaí Refresher just with Coconut Milk in it. But i changed up my order to try something different. I got a Trenta Pink drink with 2 pumps of Vanilla, 2 pumps of White Mocha, and Light Ice. I definitely suggest this order. It is amazing and it tastes amazing!!
Stephen S.
I frequent this location a couple times a week (granted, there's normally a week a month that I don't even go into the plaza that it's located in); I typically choose the drive thru option, and I'm never disappointed. The order screen is easy to read, the sound quality is clear but with a friendly barista at the other end to boot. As of lately, I've been utilizing the mobile app for ordering and I've never had an issue with that at this location. As much as I love Tim Hortons, I do like a good frappe that Starbucks has but at the end of the day the service makes me want to come back.
Truly L.
This is easily the Starbucks that I frequent the most, and maybe that's why some of the staff here now know me by name and have even made an effort to remember which drinks I'm likely to order. There have been times when the level of customer service that I receive have caused me to drive off with a grin. As often as I order from this place for myself, my family, and all my loved ones, I rarely encounter issues with any of my orders. The rare few times that we encounter issues, the staff are quick to apologize and rectify the mistake and make things right by us. The decor of this Starbucks is a little different from most other Starbucks I have seen. The floor is more setup as open with high table/two high chairs rather than table and armchairs setup I tend to see elsewhere. It gives this Starbucks a slightly different vibe. I suppose this setup works for them, as most of the seats tend to be occupied when I decide to come in instead of using the drive-thru. This location tends to be quite busy on weekend mornings. If you're going to be ordering during their peak hours, I'd suggest sending your order in using the mobile app. If you happen to be stopping by when there's no line and need help deciding on what to get, don't hesitate asking the staff for help.
Hannah M.
Starbucks just came out with a new Frappuccino that is a hot commodity. It's called the tie dye Frappuccino and they were nice enough to give out free samples. I am not a big Frappuccino person because they are very sugary and more like a milkshake. The tie dye sample was yummy and I would give it a try by purchasing one. They will probably only be out for a short time so try and get one while you can. The flavor is different kind of tart, but sweet at the same time. Try it !! Btw my picture isn't very good the actual Frappuccino looks a lot cooler
ITS COFFEE...MY PERSONAL LIFELINE...LMAO ?
This Starbucks has always been terrible. There's 4 people on at a time not enough workers to handle the line. I went inside thinking it could be better and the barista acted as if I was putting her out by asking for cream in my coffee. I just wish it could actually for once be managed well. And my coffee always tastes disgusting.
I actually used to work at this location about 12 years ago. Standards were high back then, and I don't feel like they are anymore. They are out of things often which is understandable, it's the closest location to Lockport so they are always busy as it is the northernmost location in our area so all of the people are going to go to this one as they are entering Erie county to do shopping or any other errands they have. It's understandable but at the same time I would hope or think that they would see the trend on certain things selling out and order extra. I'm not sure if they still do this, it seems not, but when I worked there if we ran out of something popular we would drive to the store that's just a mile or two south of us and get supplies from them. I'm guessing it's not a thing anymore as when something is out now, it's out for days but then you can get at the other location. If it was something basic like milk, we would just go to the tops as it's in the same parking lot and get it. My big issue with this location is the skimping or order mess ups. We had a LOT more issues than normal in the past 2 years, and while I'm aware there is a pandemic going on, these issues have nothing to do with that, it's just a matter of carelessness. We tend to visit later at night when running errands or my husband is on his way home from work. Lines are usually nonexistent so being too busy isn't a factor either. Poor training? Probably. Nearly every time we go there now we don't get much of the toppings put on the drinks. I know, it sounds incredibly petty but as a former barista they took this kind of thing seriously. Making drinks correctly was a pretty imperative part of the job. They took it so seriously that during training your drinks were even weighed on a scale to be sure that you had the proper liquid to foam ratio which was checked inside the cup and also by weight. So I'm not sure why it's becoming an issue as of late but this kind of thing has been brought to the attention to Starbucks multiple times. They apologize, say it won't happen again, etc. but it does the very next time you go. I have attached two drinks that we got around the holiday of a Chestnut Praline Frappuccino and a Peppermint Mocha Frappuccino. There should be 2 to 3 times the amount of toppings on those drinks. You can see it in all of their advertisements online, on their app while ordering, sometimes even on menu boards. Sometimes they're the correct amount, other times not. We've had an issue quite a bit with them using way too much ice in drinks too but I tend to stick with blended drinks like Frappuccino's so it's not much of an obvious issue. I had recently ordered 2 of their sugar plum cheese danishes, I ordered them from home and my husband picked them up as he was driving past. A cheese danish and a sugar plum cheese danish are different prices. You get charged more for the sugar plum. When he got there they told him they didn't have 2, they only had one, so they obviously have some kind of system ordering issue. They asked if he would like a refund or if they could substitute a regular cheese danish instead. Having no idea that I had to pay more for the sugar plum he accepted it and came home. We paid more for less. Things like that are aggravating as baristas should know full well that they are pricier, and to offer something that is less expensive isn't correct. That pretty much goes for any business. They should have either offered something extra or refunded the difference. Their bathrooms are always spotless and clean. They always have been. As long as they have attentive employees to the bathroom, it's probably the cleanest public bathroom in the WNY area. Most Starbucks around here are actually. If you have to use the restroom and you're out shopping or running errands I would purposefully wait until I was passing a Starbucks to use their facilities and then the bonus of ordering a drink to go. Overall a decent l
No time hortons here?!!??
Come here quite a few times a week and I get a venti iced quad soy latte to feed my addiction. The barista Matt is always so friendly and I enjoy conversing with him. He deserves a raise! This Starbucks truly is a class act, will continue to be a long term customer. Actually at this point I should be considered family.
I visit this store 2-3 times per week for the last year or more and typically order ahead bc I know how busy they are. If you order during peak busy times, like rush hour, you run a good chance of your order being correct bc they have their star players on deck. But if you order in the afternoon or on weekends, it's hit or miss. I always order the same one or two things yet they get the order wrong 50% of the time. It would be different if I was paying $2 for a coffee, but when you're paying $6+ and the order is wrong so often, that's alot of wasted money.
Just had a coffee They were busy and didn't get good service So they have to improve their customers service
They are amazing. They have never gotten my order wrong and today we got a free cookie just because it was the end of the night. The staff is great and super nice 10/10 would recommend!!!
Any Starbucks that I have been to is AMAZING. They have so many options and all of their drinks are really good. The people that work there are usually nice. I visit often and my friends and I like to go after a movie or after an event sometimes. I highly recommend Starbucks.
The closest Starbuck's to me. The baristas are friendly and professional. And they always have my favorite food.
Restaurantji Recommends
Starbucks is one of my favorite coffee shops to go to. It's quick, easy, and has a lot of special and different drinks or foods to try. It's a quick bite to eat or drink place that doesn't keep you waiting in a line for long. My sister and i went here today in Amherst, NY on Transit Rd. We went through the drive thru which didn't take long, i'd say about a minute or two. The servers were quick with everyone in front of us and ourselves as well. I got a Pink Drink which is basically the Strawberry Açaí Refresher just with Coconut Milk in it. But i changed up my order to try something different. I got a Trenta Pink drink with 2 pumps of Vanilla, 2 pumps of White Mocha, and Light Ice. I definitely suggest this order. It is amazing and it tastes amazing!!
I frequent this location a couple times a week (granted, there's normally a week a month that I don't even go into the plaza that it's located in); I typically choose the drive thru option, and I'm never disappointed. The order screen is easy to read, the sound quality is clear but with a friendly barista at the other end to boot. As of lately, I've been utilizing the mobile app for ordering and I've never had an issue with that at this location. As much as I love Tim Hortons, I do like a good frappe that Starbucks has but at the end of the day the service makes me want to come back.
This is easily the Starbucks that I frequent the most, and maybe that's why some of the staff here now know me by name and have even made an effort to remember which drinks I'm likely to order. There have been times when the level of customer service that I receive have caused me to drive off with a grin. As often as I order from this place for myself, my family, and all my loved ones, I rarely encounter issues with any of my orders. The rare few times that we encounter issues, the staff are quick to apologize and rectify the mistake and make things right by us. The decor of this Starbucks is a little different from most other Starbucks I have seen. The floor is more setup as open with high table/two high chairs rather than table and armchairs setup I tend to see elsewhere. It gives this Starbucks a slightly different vibe. I suppose this setup works for them, as most of the seats tend to be occupied when I decide to come in instead of using the drive-thru. This location tends to be quite busy on weekend mornings. If you're going to be ordering during their peak hours, I'd suggest sending your order in using the mobile app. If you happen to be stopping by when there's no line and need help deciding on what to get, don't hesitate asking the staff for help.
Starbucks just came out with a new Frappuccino that is a hot commodity. It's called the tie dye Frappuccino and they were nice enough to give out free samples. I am not a big Frappuccino person because they are very sugary and more like a milkshake. The tie dye sample was yummy and I would give it a try by purchasing one. They will probably only be out for a short time so try and get one while you can. The flavor is different kind of tart, but sweet at the same time. Try it !! Btw my picture isn't very good the actual Frappuccino looks a lot cooler
Coffee and snacks are always good