McDonald's
17 Ernst Pl, East Aurora
(716) 652-9759
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
No chicken strips. When I asked the girl why, she had no answer. Bizarre.
Absolutely horrible service. I’m a delivery driver and only have a 30 min lunch break. I waited inside for about 15 mins to ORDER my food. The counter girl was focused on the drive thru more than the people at the counter. Definitely not coming back here at all… 0/5 rating
If I could give this place a negative rating I would. I ordered a happy meal for the drive thru on a random Wednesday picking my youngest son up from baseball. When we got there he wanted to go in to play on the play place. So we went in and were left up front along with 15 other people waiting for our order for over a half an hour. Not one single person came up to address anyone. So when I said "is there someone that can help all of us?" The manager came up and yelled "who's the one with the problem?!" Then proceeded to get in my face in front of my 6 yr old with her hands going like she wanted to physically fight. We wasted over 35 minutes of our time, and left empty handed bc the wonderful manager Hannah refused to fill a happy meal order. I have never been treated with such disrespect in my life.
And if you wanted proof here it is:
I pulled my phone out to record for safety after she got inches away from me
Atmosphere: 1
Food: 1
Service: 1
Had to clean up someone elses mess because the staff were told of the issue and refused to take action even after confrontation.
Atmosphere: 2
Food: 3
Service: 1
Ordered an Iced coffee someone dropped a joint in my drink. Beyond grossed out
'Tis the Season for the McRib!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mcnuggets, Egg Mcmuffin, Big Mac, French Fries
If you order inside you will be ignored. Expect to wait at least twenty minutes. Trash.
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru today... 42 minutes in line.... Everyone was beeping and so aggravating the worst service and food ever!!!! Also forgot half of my order after waiting in line for 42min!!!!!! Never again
Atmosphere: 1
Food: 1
Service: 1
Took grandkids in eat. French fries were undercooked and cold. None of the food was hot. Had to ask for the drinks that were ordered. Employees could care less, walking around like zombies. Hate ordering on the looked, no interaction with employees. People standing waiting while employees were walking around. The bathrooms were also disgusting. Will never go back !!
Atmosphere: 1
Food: 1
Service: 1
20-25 mins. to get through a drive-thru (with only 2 cars ahead of us) is ridiculous! 3 teenage girls hanging out the drive-thru window, laughing and talking to friends with no care in the world that others are waiting for their food.
Food: 3
Service: 1
Restaurantji Recommends
"We don't have that button. You can go to another location." Said the manager on duty when I asked (nicely) about ordering just quarter pounder patties (not the whole sandwich). Thought I was going to pay $20 for 3 patties, a drink, and some attitude. Um, no ma'am. The cashier was nice, but the manager had attitude, and no, I'm not a Karen. Lol
PS their bathroom was gross, too. Overall, it wasn't a pleasant visit.
Atmosphere: 1
Service: 1
19 minutes. That's how long we were waiting in the drive through just now. Long enough to trigger my claustrophobia because we were trapped. But the best part was finally getting to the window and interacting with the utterly silent employee. Thanks for the apology, dude!
Atmosphere: 1
Food: 2
Service: 1
Called this morning asking about cookie totes was told they do not sell them only by twos but when I go and pick up my order of 24 cookies they are in cookie totes and was told they have them I shouldn't of paid $30 for 2 cookies totes DO NOT GO HERE THEY ARE MONEY HUNGRY THEY DONT CARE ABOUT ANYTHING ELSE.
Atmosphere: 1
Food: 1
Service: 1
Most staff is incredibly rude! It’s for sure no longer have it your way. I can’t eat bread for health reasons. I asked for just the patties with cheese and was charged $21.00!!! I calmly tried to explain that I have never been charged that much before, and they would not budge. Water costs money, forget about a dipping sauce. Overall so disappointed with this location in particular.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Mac
Employees blatantly ignored myself and another customer at the counter. It wasn't until we actually said something to the employee packaging food that we were helped. My order came out with containers of old fries and contains half to three quarts full. I did ask about new fries and I did get some new fries for the happy meals only. While we waited for our food my kids played in the play area. There was garbage on the bench and windowsill. When we did get our food they forgot the drinks for the happy meals and only had two out. When we went to sit down there was one clean table. It was also a bit odd they locked the doors while we were inside. I had to let the door dash guy inside, while my kids played in the play area. After we sat down and the kids were settled. I opened my burger to find it and the other with a crinkled up bun and burger hanging half out. One young man in a bills hat was helpful and seemed to be a hard worker. He deserves that second star I gave for service.
Atmosphere: 1
Food: 1
Service: 2
Loading...