I ordered multiple things on doordash from this location and when I received my order not one of the items was in the bag. I called them to ask them what happened and they were very rude and said there was nothing they could do about it. They ended up hanging up on me. I'm pretty sure they have 3-year-olds working there that don't have a clue what they're actually doing. I would never recommend this place. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Heather Woodin
Love it has a play place, but beware when u want to eat in. The dining area is usually dirty and cold
Atmosphere: 2
Food: 4
Service: 2
penny preble
Ordered three things: coffee was cold and three quarters filled, ordered a strawberry milkshake and got a mango banana smoothie, fries tasted like they were made in old oil. Returned the smoothie and the milkshake still did not taste right and I didn’t drink it.
Food: 1
Service: 1
Bob
$2.71 dollar order. Multimillion dollar franchise owner and multibillion dollar corporation rounds up to 2.75 for cash transactions. Then when asked why, manager proceeds to tell me they gave me too much change. I gave them 3 dollars they gave me 25 cents back. She refused to tell me what .75 minus .71 was and to explained how I got too much change. Please train your staff on BASIC math skills or they will be stuck working at McDonald’s forever
Atmosphere: 1
Food: 1
Service: 1
Dave
I showed up at 12:58 and wanted a meal like a jerk. And the manager (Mike) and his crew took care of me with no problem.
Thank you so much.
**update** I have visited this place twice in the last week at 1030 and each time they closed early.... really disappointed but whatever
Atmosphere: 1
Service: 1
Nicole Pixley
This is the worst McDonalds I have ever been to. The staff is horrible. I cannot believe this place is in business
Atmosphere: 1
Food: 1
Service: 1
Jenna Kowtun
The town of east aurora is nice, this location is not. Food, hours and service are inconsistent. Sometimes the food is good, other times its either wrong or inedible. Hours- closed with no notice. You order on the app, show up, and no ones home- bye bye money. Service is either incredibly nice or the person is angry at the world that they work a minimum wage job, no in between. Would not reccomend this location, save your money.
Atmosphere: 1
Food: 1
Service: 1
Heather
If you have 45 mins to spare, to get the wrong order 90% of the time this is your place to go
Food: 2
Joshua Buchiere
I would give zero stars if I could, avoid this McDonald’s at all costs. Placed an order for counter pickup, which was supposedly open, and found it closed when I got there. Waited in line for an hour and was told food was fresh. Do your self a favor and go somewhere else, anywhere else! The guy at the window was the night manager and was doing what he could under the circumstances, the GM of this place need to get their act together for this embarrassment of a franchise.
Brenda Fial
I wanted to to share my experience today 12/7/2025...the young lady that was the manager on duty around 12:30 pm went above and beyond for us....I want to thank you again
The girl at the window said she was waiting on my food and I was sitting there for About five minutes And my food arrived cold. AND THE ORDER WAS WRONG WHEN I GOT HOME. I also asked for ranch sauce and she gave me sweet-and-sour!!!
Emily Prior
Ordered one cheese burger, used the app so they didnt need to take my card. Ended up waiting 40 minutes in the drive through. The people in front of me only got coffee.....
David Gonzalez
Only option in East Aurora, but far from the best MDs you'll have.
Atmosphere: 3
Food: 3
Service: 3
Kellie Sue Grabenstatter
Very slow. Waited in drive through for 20 minutes at 6:20 in the morning then another 7 minutes to get my order.
I ordered multiple things on doordash from this location and when I received my order not one of the items was in the bag.
I called them to ask them what happened and they were very rude and said there was nothing they could do about it. They ended up hanging up on me.
I'm pretty sure they have 3-year-olds working there that don't have a clue what they're actually doing.
I would never recommend this place. Go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Love it has a play place, but beware when u want to eat in. The dining area is usually dirty and cold
Atmosphere: 2
Food: 4
Service: 2
Ordered three things: coffee was cold and three quarters filled, ordered a strawberry milkshake and got a mango banana smoothie, fries tasted like they were made in old oil. Returned the smoothie and the milkshake still did not taste right and I didn’t drink it.
Food: 1
Service: 1
$2.71 dollar order. Multimillion dollar franchise owner and multibillion dollar corporation rounds up to 2.75 for cash transactions. Then when asked why, manager proceeds to tell me they gave me too much change. I gave them 3 dollars they gave me 25 cents back. She refused to tell me what .75 minus .71 was and to explained how I got too much change. Please train your staff on BASIC math skills or they will be stuck working at McDonald’s forever
Atmosphere: 1
Food: 1
Service: 1
I showed up at 12:58 and wanted a meal like a jerk. And the manager (Mike) and his crew took care of me with no problem.
Thank you so much.
**update**
I have visited this place twice in the last week at 1030 and each time they closed early.... really disappointed but whatever
Atmosphere: 1
Service: 1
This is the worst McDonalds I have ever been to. The staff is horrible. I cannot believe this place is in business
Atmosphere: 1
Food: 1
Service: 1
The town of east aurora is nice, this location is not. Food, hours and service are inconsistent. Sometimes the food is good, other times its either wrong or inedible. Hours- closed with no notice. You order on the app, show up, and no ones home- bye bye money. Service is either incredibly nice or the person is angry at the world that they work a minimum wage job, no in between. Would not reccomend this location, save your money.
Atmosphere: 1
Food: 1
Service: 1
If you have 45 mins to spare, to get the wrong order 90% of the time this is your place to go
Food: 2
I would give zero stars if I could, avoid this McDonald’s at all costs. Placed an order for counter pickup, which was supposedly open, and found it closed when I got there. Waited in line for an hour and was told food was fresh. Do your self a favor and go somewhere else, anywhere else! The guy at the window was the night manager and was doing what he could under the circumstances, the GM of this place need to get their act together for this embarrassment of a franchise.
I wanted to to share my experience today 12/7/2025...the young lady that was the manager on duty around 12:30 pm went above and beyond for us....I want to thank you again
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The girl at the window said she was waiting on my food and I was sitting there for About five minutes And my food arrived cold. AND THE ORDER WAS WRONG WHEN I GOT HOME. I also asked for ranch sauce and she gave me sweet-and-sour!!!
Ordered one cheese burger, used the app so they didnt need to take my card. Ended up waiting 40 minutes in the drive through. The people in front of me only got coffee.....
Only option in East Aurora, but far from the best MDs you'll have.
Atmosphere: 3
Food: 3
Service: 3
Very slow. Waited in drive through for 20 minutes at 6:20 in the morning then another 7 minutes to get my order.
Atmosphere: 1
Food: 3
Service: 1
Order was wrong 🥴
Food: 3
Service: 2
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