Mind blown by our experience tonight. We ordered two large subs. One had barely anything on it for $17 and was all bread (pic), the other was loaded with oil when we didn’t order oil on it. I immediately took them back in and the manager goes “oh, you didn’t order oil” after looking at my receipt, as if I was lying about it. He didn’t offer to remake them so I asked for a refund. He told me that it would be back on my card in 3-5 days. I said alright but I would like a receipt or something showing that I was refunded. He told me nothing prints when they issue a refund. I told him I live an hour away and am not comfortable leaving there without some kind of proof I’m getting my money back. He then gets angry, grabs my receipt and walks in the back. When he comes out he tells me he’s not giving me a refund and the best he’ll do is a coupon. So not only did he LIE about already issuing the refund, but despite them making the food wrong, he was not going to give me one at all. I have it all on video, including him lying and also his employee saying how it’s weird that he won’t give me proof of a refund.
Also, prior to all of this I had to run out to my car for my phone and when I came back in he had already thrown the subs out. I asked him to see them again because I wanted to get pictures and he took the bag out of the garbage and put it right on the counter where they make the subs. So beyond disgusting and unsanitary.
$40 in food + the tip and yet I left without food, without a refund and without a “coupon” because he only took my email and said I would get a coupon within a week. I know it will never happen so I plan to contact corporate.
Shadra Bruce
One of the best places to get a sandwich. Service was excellent. Food was delicious, made to order, and fresh. Will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Cowboy
Edgar Johnson
I HIGHLY RECOMMEND DIBELLA'S CATERING SPECIFICALLY THE LUNCH BOXES FOR EVENTS. THE QUALITY OF THE FOOD AND CUSTOMER SERVICE IS ABOVE AND BEYOND!
Atmosphere: 5
Food: 5
Service: 5
David Valentine
Every time I order from here, the sub rolls are overdone. The roll is tough and dry. I always order wheat. Numerous times. Frustrating.
Atmosphere: 4
Food: 4
Service: 4
Charlene Gabriel
I did take out
Parking: Best sub ever.
Food: 5
Service: 5
Elizabeth Healy
Dietary restrictions: Not food allergy friendly. Items could easily be cross contaminated.
Atmosphere: 3
Food: 3
Service: 3
Barbrose72 Sawyer
What a clean friendly place. Everything was made to order fresh and delicious! The amount of food was right on point for the price! Staff was super friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Uncle Louie, Turkey, Deli Salads & Pickles
Anthony M.
Food is good and I’ll for sure be back. People taking the orders treat you like you are a repeat customer and expect you to memorize the menu. They stand and stare at you until you list off everything you want on the subs.
Atmosphere: 4
Food: 4
Service: 3
Susan A. Inman
What Do Bella's should be: easy and delicious!
Atmosphere: 5
Food: 5
Service: 5
Jackie Craigue
Great variety of subs you can customize. Clean modern decor.
Amazing food five-star service very friendly very helpful very nice sit down and eat perfect place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey
Grace W
First time at DiBella's - Every staff member I encountered was either rude or seemed truly unhappy to be at work. The ingredients seemed very high quality but unfortunately, whoever made the sandwich missed 3+ toppings we had ordered; lettuce, onions, mayo, AND they only put one slice of tomato on a FULL size sub. Did not want to complain after the employees already made us feel like an inconvenience. I am not sure if this is a one off situation as we did show up right when they opened - but I will not be going back anytime soon!
Atmosphere: 4
Food: 4
Service: 1
Jeremy Zella
Dropped in for a sandwich and was not disappointed. Great spot if you’re on the run or have a little time to kill to sit and eat.
Atmosphere: 5
Food: 5
Service: 5
Tim Burns
The food is always incredible. This time, most tables were dirty and no soap in restroom.
Mind blown by our experience tonight. We ordered two large subs. One had barely anything on it for $17 and was all bread (pic), the other was loaded with oil when we didn’t order oil on it. I immediately took them back in and the manager goes “oh, you didn’t order oil” after looking at my receipt, as if I was lying about it. He didn’t offer to remake them so I asked for a refund. He told me that it would be back on my card in 3-5 days. I said alright but I would like a receipt or something showing that I was refunded. He told me nothing prints when they issue a refund. I told him I live an hour away and am not comfortable leaving there without some kind of proof I’m getting my money back. He then gets angry, grabs my receipt and walks in the back. When he comes out he tells me he’s not giving me a refund and the best he’ll do is a coupon. So not only did he LIE about already issuing the refund, but despite them making the food wrong, he was not going to give me one at all. I have it all on video, including him lying and also his employee saying how it’s weird that he won’t give me proof of a refund.
Also, prior to all of this I had to run out to my car for my phone and when I came back in he had already thrown the subs out. I asked him to see them again because I wanted to get pictures and he took the bag out of the garbage and put it right on the counter where they make the subs. So beyond disgusting and unsanitary.
$40 in food + the tip and yet I left without food, without a refund and without a “coupon” because he only took my email and said I would get a coupon within a week. I know it will never happen so I plan to contact corporate.
One of the best places to get a sandwich. Service was excellent. Food was delicious, made to order, and fresh. Will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Cowboy
I HIGHLY RECOMMEND DIBELLA'S CATERING SPECIFICALLY THE LUNCH BOXES FOR EVENTS. THE QUALITY OF THE FOOD AND CUSTOMER SERVICE IS ABOVE AND BEYOND!
Atmosphere: 5
Food: 5
Service: 5
Every time I order from here, the sub rolls are overdone. The roll is tough and dry. I always order wheat. Numerous times. Frustrating.
Atmosphere: 4
Food: 4
Service: 4
I did take out
Parking: Best sub ever.
Food: 5
Service: 5
Dietary restrictions: Not food allergy friendly. Items could easily be cross contaminated.
Atmosphere: 3
Food: 3
Service: 3
What a clean friendly place. Everything was made to order fresh and delicious! The amount of food was right on point for the price! Staff was super friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Uncle Louie, Turkey, Deli Salads & Pickles
Food is good and I’ll for sure be back. People taking the orders treat you like you are a repeat customer and expect you to memorize the menu. They stand and stare at you until you list off everything you want on the subs.
Atmosphere: 4
Food: 4
Service: 3
What Do Bella's should be: easy and delicious!
Atmosphere: 5
Food: 5
Service: 5
Great variety of subs you can customize. Clean modern decor.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Submarine Sandwich
Restaurantji Recommends
Amazing food five-star service very friendly very helpful very nice sit down and eat perfect place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey
First time at DiBella's - Every staff member I encountered was either rude or seemed truly unhappy to be at work. The ingredients seemed very high quality but unfortunately, whoever made the sandwich missed 3+ toppings we had ordered; lettuce, onions, mayo, AND they only put one slice of tomato on a FULL size sub. Did not want to complain after the employees already made us feel like an inconvenience. I am not sure if this is a one off situation as we did show up right when they opened - but I will not be going back anytime soon!
Atmosphere: 4
Food: 4
Service: 1
Dropped in for a sandwich and was not disappointed. Great spot if you’re on the run or have a little time to kill to sit and eat.
Atmosphere: 5
Food: 5
Service: 5
The food is always incredible. This time, most tables were dirty and no soap in restroom.
Atmosphere: 4
Food: 5
Service: 5
Best subs in town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: DiBella's Cheesesteak
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