Ca not trust this location as they broke their promise to go cage free on their eggs, shame
Asifkhan Niazi
I am a long time dyalsis patient and get my dyalsis at Elmhurst hospital where in the basement Au bon pain has a cafe .three times a week before going to dyalsis I came here and get two toasted bagels . Today as usual I came ordered the two toasted sasme bagel with jelly and stand waited . All of sudden from my right side ( I have two major hip replacements at this side ) fell on me .I fell on the table ( water bottles kept on those tables) my face down . I had no idea who fell on me a black guy who had a hospital ID hanging his neck hold me and help me standing holding . I was shivering I was also wondering why I am shivering so bad . He asked are you ok . Can you stand by yourself I was feeling a little pinch in my hip which was unusual .I stand and looked at the guy who feel on me he was a employee here at au bon pain .he said he is sorry he slipped because the floor was wet it's not his fault and he try to hold me so I don't fell face down . As I already paid for the bagels I told the manager ( a Pakistani guy ) that I already paid you I am leaving he was busy as usual and didn't give a dam ( could be checked on cameras all that incident time was 2:00 pm . A customer young lady with her daughter in stroller was there ( she was there for oatmeal but as the au bon pain didn't have it she bought almond milk ) She told me you are still shivering are you ok I said yes I am going to get my dyalsis I am feeling pain but what else I can do . She said this is my number I am the witness you need any help I am available . Right now I am getting my dyalsis and feeling some strange tickling and little pain on the right side hip replacement .what should I do now .any one please give me some advice .thanks God bless all of you Ameen
Asif Niazi
Being on dyalsis and visit 3 times a week at Elmhurst hospital I use this cafe before I start my dyalsis .As there is only one cafe in the hospital the monopoly let Frenchie owners to grab as much profit they can ( eg croissant $3 here which you can buy at Trade Fair Bakery 3 for $2 fresh baked ) sandwich are very fresh and healthy but again expensive ( only affordable by doctors and nurses making more than $80000 a year not patients or poor people living hand to mouth ) . But I did find some great deal for myself .it was bagel ( any sesmee plain everything etc for $1:89 ( free jelly & butter plus toasted Dunkin Donuts charged 0.30 cents each for those extra ) .So I bought 2 or three bagels with jelly ( once the dyalsis starts patient fell very hungry and needs to eat ) . Staff here is very humble and kind .they are professional and take order quickly and serve it fast . place is clean . Sitting arrangements are fine . With the time I noticed that the cafe has a bagel with green jalapenos on it baked ( same $1:89 price ) I tried it with jelly and it was one of the best item I had for dyalsis since I started dyalsis in 2010 . I told all my nursing and security staff here that try that it's only delicious but very affordable . And that was my big mistake now most of the time when I get into the store they didn't have any bagels with jalapenos left ( I believe they purposely made few of them because if everyone want them whose gonna buy the expensive sandwiches . The reason I decided to write a review is first I am among the top 10 % Google reviewers on restaurants The second it's been more than a week that every time I order 2 toasted bagels with jelly ( no jalapenos bagels available) I am informed that they don't have any jelly left last whole week they said their delivery comes on Monday so a wait is to be needed but this week too ( today is Wednesday of the second week the store still have no jelly to put on bagels .I asked the store manager he said he doesn't know why the store is not getting delivery .. In my opinion a Frenchie like this which has an opportunity that no competition is against it ( customers have no choice but this store alone at hospital) they should have their stock uploaded .
Dylan Orellana
Amazing food with great service and amazing atmosphere, Alex is always reaching customers expectations and I literally go there everyday.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Bean Baguette
Twig TWK
This is a lopsided review. I've always liked Au Bon Pain so it pains me to have to give a negative review. I was at my dialysis session and had a friend of mine order lunch for me. I text her the following: Green tea (lots of honey), a Caprese with chicken sandwich and a palmier cookie. After she dropped it off, and having a bit of tea I unwrapped the sandwich and took bite. There was no mozzarella, tomato, arugula, or pesto. This is not a Caprese Sandwich (I said to myself). It's those ingredients that actually makes it a Caprese. So I decided to hold off (after one bite) and would take it back for what I asked for. After showing them my text, the cashier and woman behind the counter said the young lady that put in the order asked for a chicken sandwich and would not replace my order. I thought this was a bit rediculous since I'm not the one that made the mistake and thought they should honor my request (after all I've been a loyal customer for all the seven years I've been on dialysis). I was about go, leaving the sandwich right where I placed it on the counter. They decided to redress the sandwich with arugula and tomatoes and wrapped it back up. I was like, that's still not a Caprese without pesto or mozzarella. They just glared at me. I just grabbed it and left. It's going to be a treat for my lovely pet when I get home. Last time I frequent this location of Au Bon Pain, with an emphasis on PAIN here ? ‼️
Atmosphere: 5
Food: 3
Service: 1
mufassa tv
Good food and great customer service
Bobby Nicks
I often buy sandwiches here for lunch, but I had a bad experience here today. I was ordering a caramel macchiato without milk, and the man behind the counter said in a sarcastic way that they don’t make caramel macchiato without milk and addded that macchiato is always made with milk. Is it hard for him not to put milk on it? Like what I ask from Dunkin Donuts and they just put sweetener or vanilla cream? You have to teach this employee of yours some costumer service manners.
Aisha Chaudhry
Friendly staff and great tasting food
Armo Knight
Don't bother trying to use a coupon/promotions that they send you via e-mail. This place won't honor them.
The Symphony
Everything is always tasty. A bit pricey but quality. Always worth a stop if you want good food.
Good soups, sandwiches and salads. I just wish they would put more than one batch of soups out. Working at a hospital for the morning shift, your favorite soup can be gone by 12 and their is no refills.
coeurgie sommervil
On behalf of a co-worker/staff who had a bad customer service experience with one of the server/employee(Hispanic male, tall) he was very rude and disrespectful after she politely addressed him about m her order that was wrong. He told her that she needs to speak clear English and speak louder, he also mentioned to her that he has been working here for 25 years and he doesn't care who she reports him to. As customer she has the right to let him know that her order was incorrect. She does understand people have bad days, but he shouldn't take it out on the customers or bring it to the work place. She hopes that other customers doesn't experience the bad customer services that she received today, knowing that this facility is located at EHC that it not will reflect on the hospital. Thanks
jan jones
The night lady who comes on the weekends is rude. She locks the doors on purpose so you can't get sale items. Also she always gives away free food to her friends and if you don't pay attention, she will over charge you. She is a nasty lady.
A Nolastname
Advertising different type of smoothies but didn't have them in stock. I ordered a mango smoothie and it tasted watered down and more like orange flavor. I also bought my coworker a coffee and it was so grainy. I informed them and they told me to pick another coffee and didn't take that coffee with the grain out.
leah lee
Depends on who is working. Some of the employees hook their family n friends up with free food or large portions, while they are stingy with other customers. Also they keep raising the prices and give you less portion. For instance. The new salad container is smaller, but you pay same price. They do anything to save a buck here. Other APBs are better.
Ca not trust this location as they broke their promise to go cage free on their eggs, shame
I am a long time dyalsis patient and get my dyalsis at Elmhurst hospital where in the basement Au bon pain has a cafe .three times a week before going to dyalsis I came here and get two toasted bagels . Today as usual I came ordered the two toasted sasme bagel with jelly and stand waited . All of sudden from my right side ( I have two major hip replacements at this side ) fell on me .I fell on the table ( water bottles kept on those tables) my face down . I had no idea who fell on me a black guy who had a hospital ID hanging his neck hold me and help me standing holding . I was shivering I was also wondering why I am shivering so bad . He asked are you ok . Can you stand by yourself I was feeling a little pinch in my hip which was unusual .I stand and looked at the guy who feel on me he was a employee here at au bon pain .he said he is sorry he slipped because the floor was wet it's not his fault and he try to hold me so I don't fell face down . As I already paid for the bagels I told the manager ( a Pakistani guy ) that I already paid you I am leaving he was busy as usual and didn't give a dam ( could be checked on cameras all that incident time was 2:00 pm . A customer young lady with her daughter in stroller was there ( she was there for oatmeal but as the au bon pain didn't have it she bought almond milk ) She told me you are still shivering are you ok I said yes I am going to get my dyalsis I am feeling pain but what else I can do . She said this is my number I am the witness you need any help I am available . Right now I am getting my dyalsis and feeling some strange tickling and little pain on the right side hip replacement .what should I do now .any one please give me some advice .thanks God bless all of you Ameen
Being on dyalsis and visit 3 times a week at Elmhurst hospital I use this cafe before I start my dyalsis .As there is only one cafe in the hospital the monopoly let Frenchie owners to grab as much profit they can ( eg croissant $3 here which you can buy at Trade Fair Bakery 3 for $2 fresh baked ) sandwich are very fresh and healthy but again expensive ( only affordable by doctors and nurses making more than $80000 a year not patients or poor people living hand to mouth ) . But I did find some great deal for myself .it was bagel ( any sesmee plain everything etc for $1:89 ( free jelly & butter plus toasted Dunkin Donuts charged 0.30 cents each for those extra ) .So I bought 2 or three bagels with jelly ( once the dyalsis starts patient fell very hungry and needs to eat ) . Staff here is very humble and kind .they are professional and take order quickly and serve it fast . place is clean . Sitting arrangements are fine . With the time I noticed that the cafe has a bagel with green jalapenos on it baked ( same $1:89 price ) I tried it with jelly and it was one of the best item I had for dyalsis since I started dyalsis in 2010 . I told all my nursing and security staff here that try that it's only delicious but very affordable . And that was my big mistake now most of the time when I get into the store they didn't have any bagels with jalapenos left ( I believe they purposely made few of them because if everyone want them whose gonna buy the expensive sandwiches . The reason I decided to write a review is first I am among the top 10 % Google reviewers on restaurants The second it's been more than a week that every time I order 2 toasted bagels with jelly ( no jalapenos bagels available) I am informed that they don't have any jelly left last whole week they said their delivery comes on Monday so a wait is to be needed but this week too ( today is Wednesday of the second week the store still have no jelly to put on bagels .I asked the store manager he said he doesn't know why the store is not getting delivery .. In my opinion a Frenchie like this which has an opportunity that no competition is against it ( customers have no choice but this store alone at hospital) they should have their stock uploaded .
Amazing food with great service and amazing atmosphere, Alex is always reaching customers expectations and I literally go there everyday.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Black Bean Baguette
This is a lopsided review. I've always liked Au Bon Pain so it pains me to have to give a negative review. I was at my dialysis session and had a friend of mine order lunch for me. I text her the following: Green tea (lots of honey), a Caprese with chicken sandwich and a palmier cookie. After she dropped it off, and having a bit of tea I unwrapped the sandwich and took bite. There was no mozzarella, tomato, arugula, or pesto. This is not a Caprese Sandwich (I said to myself). It's those ingredients that actually makes it a Caprese. So I decided to hold off (after one bite) and would take it back for what I asked for. After showing them my text, the cashier and woman behind the counter said the young lady that put in the order asked for a chicken sandwich and would not replace my order. I thought this was a bit rediculous since I'm not the one that made the mistake and thought they should honor my request (after all I've been a loyal customer for all the seven years I've been on dialysis). I was about go, leaving the sandwich right where I placed it on the counter. They decided to redress the sandwich with arugula and tomatoes and wrapped it back up. I was like, that's still not a Caprese without pesto or mozzarella. They just glared at me. I just grabbed it and left. It's going to be a treat for my lovely pet when I get home. Last time I frequent this location of Au Bon Pain, with an emphasis on PAIN here ? ‼️
Atmosphere: 5
Food: 3
Service: 1
Good food and great customer service
I often buy sandwiches here for lunch, but I had a bad experience here today. I was ordering a caramel macchiato without milk, and the man behind the counter said in a sarcastic way that they don’t make caramel macchiato without milk and addded that macchiato is always made with milk. Is it hard for him not to put milk on it? Like what I ask from Dunkin Donuts and they just put sweetener or vanilla cream? You have to teach this employee of yours some costumer service manners.
Friendly staff and great tasting food
Don't bother trying to use a coupon/promotions that they send you via e-mail. This place won't honor them.
Everything is always tasty. A bit pricey but quality. Always worth a stop if you want good food.
Restaurantji Recommends
Good soups, sandwiches and salads. I just wish they would put more than one batch of soups out. Working at a hospital for the morning shift, your favorite soup can be gone by 12 and their is no refills.
On behalf of a co-worker/staff who had a bad customer service experience with one of the server/employee(Hispanic male, tall) he was very rude and disrespectful after she politely addressed him about m her order that was wrong. He told her that she needs to speak clear English and speak louder, he also mentioned to her that he has been working here for 25 years and he doesn't care who she reports him to. As customer she has the right to let him know that her order was incorrect. She does understand people have bad days, but he shouldn't take it out on the customers or bring it to the work place. She hopes that other customers doesn't experience the bad customer services that she received today, knowing that this facility is located at EHC that it not will reflect on the hospital. Thanks
The night lady who comes on the weekends is rude. She locks the doors on purpose so you can't get sale items. Also she always gives away free food to her friends and if you don't pay attention, she will over charge you. She is a nasty lady.
Advertising different type of smoothies but didn't have them in stock. I ordered a mango smoothie and it tasted watered down and more like orange flavor. I also bought my coworker a coffee and it was so grainy. I informed them and they told me to pick another coffee and didn't take that coffee with the grain out.
Depends on who is working. Some of the employees hook their family n friends up with free food or large portions, while they are stingy with other customers. Also they keep raising the prices and give you less portion. For instance. The new salad container is smaller, but you pay same price. They do anything to save a buck here. Other APBs are better.
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