Seems like to me based on reviews everybody is talking about this same rude girl. Didn’t catch her name nor did I see a name tag. I placed my order at the kiosk I ordered a cinnamon roll. I waited about 5-8 minutes until she got to my order. She handed me my order and I walked about 2 steps from the location and thought to myself wait I didn’t see her pick up the spatula and cut a piece from the hot plate. I proceeded back and asked her nicely can I get a fresh piece she then says it’s the same thing! So I explained to her I haven’t even told you the piece I wanted your trying to serve me a bun that you previously cut for somebody and they did not want it and you left it out. The lady proceeds to go back and fourth with me and I told her never mind I’ll take a refund no biggie I’ve waited for her at the register the cashier is standing by the Cinnabons and says she doesn’t know how to give refunds. I proceeded to say okay no worries can you get a supervisor up here this isn’t right once I mentioned the supervisor now all of a sudden she demanding me to chose the piece I wanted. Like excuse me ! I’ve worked in food service for many years alongside with customer service this is not what I expected especially from this location I come here on random occasions but I highly doubt I’ll be back this is beyond ridiculous! Trying to serve me old food and refusing me a refund. Lady are you okay !? I hardly write reviews and hardly have bad experiences place but this particular cashier that everybody is talking about knows she’s dead wrong ! Ordered 7/11/2025 around 1:50 pm - 2:00 pm
Marwa Rashwan
The worst experience ever. The girl working was very bad. I asked her to heat the pieces, but she refused and threw the order on the table in an insulting way. I will not go there again.
Simone Renzel
The associate wearing the wrap around head (hijab) extremely unprofessional and rude. Please move from the cashier to the back because unable to interact with customers in a professional manner. Retrain her on customer service, she needs to be supervised and not left unattended. Comes off prejudice to minorities.
Atmosphere: 1
Food: 1
Service: 1
Anne Medina
The best Cinnabon store in NYC.
Atmosphere: 5
Food: 5
Service: 5
Massi C
I do not recommend this place at all. I ordered online and did not get what I ordered. I call and call this location and they refuse to answer their phone. Horrible service. Please DO NOT waste your time going here or ordering from this place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Roll, Churro Stick
LAN QIU
These sweet treats are delicious! Specifically, the churros and cinnamon buns. The strong cinnamon aroma filled my house. I just got them delivered to my house last night and they were still warm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churros, Cinnabon Classic Roll
Ashanny
This is how the girl at the front served me my cinnamon roll cause I told her which one I wanted and didn’t want the one she pick for me. This is terrible customer service. You have to do better than this 01/31 @ 8 pm
Service: 1
Recommended dishes: Cinnamon Roll
A SM
Cinnabons are almost 8 9 dollars a piece! Why too expensive...they should bring back the week sales or something...because it's not worth buying one anymore sorry
Samir Zaqdan
Good rolls
Atmosphere: 5
Food: 5
Service: 5
D Jons
Love this place! Tons of sugar - but hey, you gots to live a little!
The mini location in the mall the girl was so rude around 2-3pm . Anyways I had to wait for her to get off her phone while I waited to be attended mine you there no line . 8/21
Mariana Ovalle
Came here at 7 pm, a lady told me that they are not making more shakes, and this place closes at 9pm, I couldn’t understand the reason why. On top of that the ice machine wasn’t working at the moment, so they didn’t have ice cream. The churros were a little bit hard, it’s usually want and a little bit soft. Today was not the case. Love the vanilla soft ice cream, I usually come here just to get the ice cream… They were already cleaning the place at 7 pm. Date: June 28
Atmosphere: 2
Food: 4
Service: 1
Amanda Acevedo
Today I needed Cinnabon to make my son a cake for his bday, I didn’t know how many I needed or what sizes should I use ( I wish Cinnabon sold cakes ) well Melissa was AMAZING !! She helped me out with all my questions and concerns , she even provided me with freshly made buns and told me exactly what time to come back for them . She assisted me with helping me turn them into a cake with my cake stand . I couldn’t have gotten a better staff member .. she went above and beyond and made my sons birthday so very special with his favorite desert !!! I wanted to make sure her services she provided today was known to everyone who wants to do the same and make any occasion special like she did for me !!
Atmosphere: 5
Food: 5
Service: 5
Samantha Gonzalez
I ordered my son some minis. They were very hard like they were sitting there for a while. Thankfully the young lady very nice offered to replace them with a fresh batch. Very nice. I give service 5 stars I would only say maybe they should evaluate length of time the food is sitting for.Thank you Angelis
Seems like to me based on reviews everybody is talking about this same rude girl. Didn’t catch her name nor did I see a name tag. I placed my order at the kiosk I ordered a cinnamon roll. I waited about 5-8 minutes until she got to my order. She handed me my order and I walked about 2 steps from the location and thought to myself wait I didn’t see her pick up the spatula and cut a piece from the hot plate. I proceeded back and asked her nicely can I get a fresh piece she then says it’s the same thing! So I explained to her I haven’t even told you the piece I wanted your trying to serve me a bun that you previously cut for somebody and they did not want it and you left it out. The lady proceeds to go back and fourth with me and I told her never mind I’ll take a refund no biggie I’ve waited for her at the register the cashier is standing by the Cinnabons and says she doesn’t know how to give refunds. I proceeded to say okay no worries can you get a supervisor up here this isn’t right once I mentioned the supervisor now all of a sudden she demanding me to chose the piece I wanted. Like excuse me ! I’ve worked in food service for many years alongside with customer service this is not what I expected especially from this location I come here on random occasions but I highly doubt I’ll be back this is beyond ridiculous! Trying to serve me old food and refusing me a refund. Lady are you okay !? I hardly write reviews and hardly have bad experiences place but this particular cashier that everybody is talking about knows she’s dead wrong ! Ordered 7/11/2025 around 1:50 pm - 2:00 pm
The worst experience ever. The girl working was very bad. I asked her to heat the pieces, but she refused and threw the order on the table in an insulting way. I will not go there again.
The associate wearing the wrap around head (hijab) extremely unprofessional and rude. Please move from the cashier to the back because unable to interact with customers in a professional manner. Retrain her on customer service, she needs to be supervised and not left unattended. Comes off prejudice to minorities.
Atmosphere: 1
Food: 1
Service: 1
The best Cinnabon store in NYC.
Atmosphere: 5
Food: 5
Service: 5
I do not recommend this place at all.
I ordered online and did not get what I ordered. I call and call this location and they refuse to answer their phone. Horrible service. Please DO NOT waste your time going here or ordering from this place.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Roll, Churro Stick
These sweet treats are delicious! Specifically, the churros and cinnamon buns. The strong cinnamon aroma filled my house. I just got them delivered to my house last night and they were still warm.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churros, Cinnabon Classic Roll
This is how the girl at the front served me my cinnamon roll cause I told her which one I wanted and didn’t want the one she pick for me. This is terrible customer service. You have to do better than this 01/31 @ 8 pm
Service: 1
Recommended dishes: Cinnamon Roll
Cinnabons are almost 8 9 dollars a piece! Why too expensive...they should bring back the week sales or something...because it's not worth buying one anymore sorry
Good rolls
Atmosphere: 5
Food: 5
Service: 5
Love this place! Tons of sugar - but hey, you gots to live a little!
Restaurantji Recommends
The mini location in the mall the girl was so rude around 2-3pm . Anyways I had to wait for her to get off her phone while I waited to be attended mine you there no line . 8/21
Came here at 7 pm, a lady told me that they are not making more shakes, and this place closes at 9pm, I couldn’t understand the reason why. On top of that the ice machine wasn’t working at the moment, so they didn’t have ice cream. The churros were a little bit hard, it’s usually want and a little bit soft. Today was not the case. Love the vanilla soft ice cream, I usually come here just to get the ice cream… They were already cleaning the place at 7 pm. Date: June 28
Atmosphere: 2
Food: 4
Service: 1
Today I needed Cinnabon to make my son a cake for his bday, I didn’t know how many I needed or what sizes should I use ( I wish Cinnabon sold cakes ) well Melissa was AMAZING !! She helped me out with all my questions and concerns , she even provided me with freshly made buns and told me exactly what time to come back for them . She assisted me with helping me turn them into a cake with my cake stand . I couldn’t have gotten a better staff member .. she went above and beyond and made my sons birthday so very special with his favorite desert !!! I wanted to make sure her services she provided today was known to everyone who wants to do the same and make any occasion special like she did for me !!
Atmosphere: 5
Food: 5
Service: 5
I ordered my son some minis. They were very hard like they were sitting there for a while. Thankfully the young lady very nice offered to replace them with a fresh batch. Very nice. I give service 5 stars I would only say maybe they should evaluate length of time the food is sitting for.Thank you Angelis
Atmosphere: 4
Food: 3
Service: 5
For cinnamon
Atmosphere: 5
Food: 4
Service: 4
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