Shake Shack Queens Center Mall

90-15 Queens Blvd Space 1069, Elmhurst
(347) 225-0190

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Recent Reviews

I ordered at the kiosk around 2pm on a weekday. Not busy.

Joseph asked to help me placing the order on the kiosk, and promoted the current deal and suggested to try the Thai tea shake! So friendly and helpful. Love the shake! Not even 5 minutes, John brought our order to the table, and brought napkins too.

A totally fast, efficient and friendly experience! They are setting a high standard of customer service and I would definitely come back...
I'm updating my review because I like this place now..it's air conditioned, lots of spacious seating. I wish they'd do away with the music though. They have self-order kiosks. You can only pay with a cashier if you're paying with cash. If you use the app, your order will be ready when you get there so you can skip the wait. You get a free Chicken Shack on Sundays with a $10 order, only on the app. They have clean restrooms. The employees are kind.
I recently visited Shake Shack and had a bit of an issue with the burgers we initially received — the meat wasn’t cooked to the level we expected. However, I really appreciate how quickly and professionally the staff handled the situation. They immediately offered us a refund or a remake, and we chose the remake. The second round of burgers came out perfectly — well done and delicious. Mistakes can happen, but what really stood out was their customer service and willingness...

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