If I could leave no stars I would. 8:40PM, one car parked at the restaurant, one in line. The gentleman in front of me sat at the speaker for several minutes after I got there, I don’t think he was served. I got to the speaker and waited over five minutes and no one came over the speaker once. Wondering if perhaps there was a technical issue, I drove around to be greeted by a young lady who rolled her eyes and informed me quite rudely that they “were really busy and there’s nothing wrong with the speaker”. How can you be really busy with no customers? Management—seems like you’re paying employees to turn customers away and chill all night, great business philosophy!
Atmosphere: 1
Food: 1
Service: 1
David OBryan
Drive thru rude yelled thru speaker in rude way food hot fresh
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Market Fresh Deep Fried Cranberry Turkey Wrap
Andrew Wilcox
Update, manager in the horseheads location has 0 etiquette when it comes to the phone. Condescending tones don't get filtered out through the speaker lade.
Atmosphere: 1
Food: 1
Service: 1
Cay Lbz
The management is horrible they have bugs there store is dirty there lazy they have rats not mice seen them with my own eyes they need to be closed
Atmosphere: 1
Food: 1
Service: 1
Jeanette R. Drake
Vegetarian options: Well it has aot of roast beef choices might want to pass!
Dietary restrictions: Unsure
Parking: Lots of room
Kid-friendliness: Absolutely
Wheelchair accessibility: Yes parking , entrance and bathrooms
Atmosphere: 4
Food: 4
Service: 4
Caroline McClendon
Stopped here yesterday while in the area for work and I'm glad I did. Although I had to drive up to the window to order, pay and wait for my food it wasn't too long of a wait. It was inconvenient because their drive through system was broken, but the staff was nice and they did their best to get orders out quickly. I bought a burger from them and it was delicious. The bacon wasn't the best, probably would have tasted better without it. But all in all the service and food was good.
Atmosphere: 4
Food: 5
Service: 4
Steven Mickinkle
Was going to get food says open till 12am lights off at drive though. Just left
Tank Keepers
As usual the curly fries are very tasty
Atmosphere: 5
Food: 5
Service: 5
Rich Rossi
It's fast food so that should say it all buy Arby's is a better option
Food: 3
Service: 3
Michael Mullen
Approximately 15 minute wait for food on a Monday at 5:30 PM. Curly fries were cold. Associates were pleasant and apologetic. Bathroom was clean.
Wheelchair accessibility: Wheelchair accessible, but entry doors must be pulled open to enter (not automatic).
I ordered a toasted BLT meal with a medium fry and a medium sweet tea. It took them altogether almost 10 minutes to hand me the meal. I went to the drive-through and asked for a large fry fresh out of the fryer, I had a feeling they were going to park me, And that’s not what was frustrating but. Due to me being in a very big hurry, I ran inside with the mindset that I would be able to grab it and run as soon as everything was finished. Well I watched them bag orders that were taken after mine and run out of fries that I watched come up out of the fryer while I was standing there!!!! So I asked them if my meal was ready they looked at me politely and said no we’re waiting for your fries to get done, And they had to drop more fries in order for them to have the order that I had ordered. On top of all of that, The BLT that I had ordered was not toasted at all, and the sweet tea was not sweet at all. It was a regular iced tea, and I asked her twice for a sweet tea. The staff was friendly, but I can honestly say that almost every single time that I decide to stop by this Arby’s, there are many problems.
Atmosphere: 5
Food: 1
Service: 2
Caroline Pautz-Samuels
Just went through the drive-thru. They were pretty quick, the fries were hot, and my sandwich was good. It's better than other fast food I have been to!
Atmosphere: 4
Food: 5
Service: 5
Todd Kerbein
Having everyone pull to the side to drop your window time when there's no line is ridiculous especially when everyone has to go inside anyway because they cant get an order right. 15 minutes later I get my 2 wraps, with fried chicken instead of grilled and the wrong sauces. To go with my slider that wasn't edible. Couldn't even bite through the tender, tasted like it was old. I used to love this spot but I always just leave pissed off and hungry at this one now. The sip of lemonade you get with the regular size for 4 dollars was good at least. Plenty of ice to chew on after.
Atmosphere: 1
Food: 1
Service: 1
N Colon
Great food loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
caroline P
Just went through the drive-thru. They were pretty quick, the fries were hot, and my sandwich was good. It's better than other fast food I have been to!
If I could leave no stars I would. 8:40PM, one car parked at the restaurant, one in line. The gentleman in front of me sat at the speaker for several minutes after I got there, I don’t think he was served. I got to the speaker and waited over five minutes and no one came over the speaker once. Wondering if perhaps there was a technical issue, I drove around to be greeted by a young lady who rolled her eyes and informed me quite rudely that they “were really busy and there’s nothing wrong with the speaker”.
How can you be really busy with no customers? Management—seems like you’re paying employees to turn customers away and chill all night, great business philosophy!
Atmosphere: 1
Food: 1
Service: 1
Drive thru rude yelled thru speaker in rude way food hot fresh
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Market Fresh Deep Fried Cranberry Turkey Wrap
Update, manager in the horseheads location has 0 etiquette when it comes to the phone. Condescending tones don't get filtered out through the speaker lade.
Atmosphere: 1
Food: 1
Service: 1
The management is horrible they have bugs there store is dirty there lazy they have rats not mice seen them with my own eyes they need to be closed
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Well it has aot of roast beef choices might want to pass!
Dietary restrictions: Unsure
Parking: Lots of room
Kid-friendliness: Absolutely
Wheelchair accessibility: Yes parking , entrance and bathrooms
Atmosphere: 4
Food: 4
Service: 4
Stopped here yesterday while in the area for work and I'm glad I did. Although I had to drive up to the window to order, pay and wait for my food it wasn't too long of a wait. It was inconvenient because their drive through system was broken, but the staff was nice and they did their best to get orders out quickly. I bought a burger from them and it was delicious. The bacon wasn't the best, probably would have tasted better without it. But all in all the service and food was good.
Atmosphere: 4
Food: 5
Service: 4
Was going to get food says open till 12am lights off at drive though. Just left
As usual the curly fries are very tasty
Atmosphere: 5
Food: 5
Service: 5
It's fast food so that should say it all buy Arby's is a better option
Food: 3
Service: 3
Approximately 15 minute wait for food on a Monday at 5:30 PM. Curly fries were cold. Associates were pleasant and apologetic. Bathroom was clean.
Wheelchair accessibility: Wheelchair accessible, but entry doors must be pulled open to enter (not automatic).
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Greek Gyro, Roast Beef and Cheddar, Arby's Signature Sandwiches
Restaurantji Recommends
I ordered a toasted BLT meal with a medium fry and a medium sweet tea. It took them altogether almost 10 minutes to hand me the meal. I went to the drive-through and asked for a large fry fresh out of the fryer, I had a feeling they were going to park me, And that’s not what was frustrating but. Due to me being in a very big hurry, I ran inside with the mindset that I would be able to grab it and run as soon as everything was finished. Well I watched them bag orders that were taken after mine and run out of fries that I watched come up out of the fryer while I was standing there!!!! So I asked them if my meal was ready they looked at me politely and said no we’re waiting for your fries to get done, And they had to drop more fries in order for them to have the order that I had ordered. On top of all of that, The BLT that I had ordered was not toasted at all, and the sweet tea was not sweet at all. It was a regular iced tea, and I asked her twice for a sweet tea. The staff was friendly, but I can honestly say that almost every single time that I decide to stop by this Arby’s, there are many problems.
Atmosphere: 5
Food: 1
Service: 2
Just went through the drive-thru. They were pretty quick, the fries were hot, and my sandwich was good. It's better than other fast food I have been to!
Atmosphere: 4
Food: 5
Service: 5
Having everyone pull to the side to drop your window time when there's no line is ridiculous especially when everyone has to go inside anyway because they cant get an order right. 15 minutes later I get my 2 wraps, with fried chicken instead of grilled and the wrong sauces. To go with my slider that wasn't edible. Couldn't even bite through the tender, tasted like it was old. I used to love this spot but I always just leave pissed off and hungry at this one now. The sip of lemonade you get with the regular size for 4 dollars was good at least. Plenty of ice to chew on after.
Atmosphere: 1
Food: 1
Service: 1
Great food loved it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Just went through the drive-thru. They were pretty quick, the fries were hot, and my sandwich was good. It's better than other fast food I have been to!
Atmosphere: 4
Food: 5
Service: 5
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