Steak bites pre-cooked warmed up in the Microwave well done scored a 1 out of 10 don’t do it Garbage
Atmosphere: 5
Food: 1
Service: 5
Tyler Fauver
Placed a mobile order for drive thru. Was told to pull into one of the spots and they’ll bring it out to me. Waited 15 minutes, went inside, and my food was sitting on the counter. Not to mention the last two times my curly fries have been cold also. This place seems very disorganized, probably won’t be coming back to this location.
Francesca Henning
It was great to get a free slider, bought curly fries and a drink but Jessy told me about going online to fill out receipt survey to score a free shake. The only thing is that it's so dingy and dirty in the restaurant that the guy moping the floor was just spreading sticky water around. I felt like my sneakers were going to leave me running around with socks. They have to clean the floor right. A cleaning service in there. A remodel is in order. It's kind of depressing. No wonder everyone uses the drive thru.
Atmosphere: 1
Food: 4
Service: 4
Kevin M
Soda flavor, Coke Zero broken. Milk shake machine was broken, and the absolute worse Philly cheese I’ve ever had. I have to use a fork to eat it and it was a wet mushy mess. Try harder people.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Roast Beef
Stan
Classic Arby's
Nicole DeRico
This was hard to rate. We spent close to $50 on dinner for the family. Sandwiches were wrong. Drinks were incorrect. Jalapeno Poppers were so overcooked that I couldn't eat them. We received ZERO condiments, after requesting EXTRA condiments. We waited. And waited. And waited for our order. With all of that being said, I truly believe that staff was doing their best. They were SUPER BUSY and appeared to be understaffed. It will not deter me from going to this location in the future. Mistakes happen. Young employees get overwhelmed. Lines get long. But they did their best to remain upbeat. I just wish that my wallet didn't have to suffer , as this was a treat. Keep holding your heads up. Ignore ignorant comments and KEEP SMILING AND DOING YOUR BEST. It's a tough time to be in the food service industry. Arby's is still my favorite fast food restaurant. And if you are unaware, they have AMAZING BURGERS. I suggest that you give them a try. Better yet, if in the market for a job, I'd try applying to the Miracle Mile location.
Atmosphere: 3
Food: 3
Service: 3
James Hill Jr
Love the new shakes.
Food: 5
Service: 5
Latorian Eason
All the food was put in the same bag, with my turnovers smashed at the bottom. Fries was hard, over cooked, and not fresh at all.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Arby's Signature Sandwich, Roast Beef and Cheddar
Jordyn Andrews
If I could leave no stars I would. 8:40PM, one car parked at the restaurant, one in line. The gentleman in front of me sat at the speaker for several minutes after I got there, I don’t think he was served. I got to the speaker and waited over five minutes and no one came over the speaker once. Wondering if perhaps there was a technical issue, I drove around to be greeted by a young lady who rolled her eyes and informed me quite rudely that they “were really busy and there’s nothing wrong with the speaker”. How can you be really busy with no customers? Management—seems like you’re paying employees to turn customers away and chill all night, great business philosophy!
Atmosphere: 1
Food: 1
Service: 1
David OBryan
Drive thru rude yelled thru speaker in rude way food hot fresh
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Market Fresh Deep Fried Cranberry Turkey Wrap
Update, manager in the horseheads location has 0 etiquette when it comes to the phone. Condescending tones don't get filtered out through the speaker lade.
Atmosphere: 1
Food: 1
Service: 1
Cay Lbz
The management is horrible they have bugs there store is dirty there lazy they have rats not mice seen them with my own eyes they need to be closed
Atmosphere: 1
Food: 1
Service: 1
Jeanette R. Drake
Vegetarian options: Well it has aot of roast beef choices might want to pass!
Dietary restrictions: Unsure
Parking: Lots of room
Kid-friendliness: Absolutely
Wheelchair accessibility: Yes parking , entrance and bathrooms
Atmosphere: 4
Food: 4
Service: 4
Caroline McClendon
Stopped here yesterday while in the area for work and I'm glad I did. Although I had to drive up to the window to order, pay and wait for my food it wasn't too long of a wait. It was inconvenient because their drive through system was broken, but the staff was nice and they did their best to get orders out quickly. I bought a burger from them and it was delicious. The bacon wasn't the best, probably would have tasted better without it. But all in all the service and food was good.
Atmosphere: 4
Food: 5
Service: 4
Steven Mickinkle
Was going to get food says open till 12am lights off at drive though. Just left
Steak bites pre-cooked warmed up in the
Microwave well done scored a 1 out of 10 don’t do it Garbage
Atmosphere: 5
Food: 1
Service: 5
Placed a mobile order for drive thru. Was told to pull into one of the spots and they’ll bring it out to me. Waited 15 minutes, went inside, and my food was sitting on the counter. Not to mention the last two times my curly fries have been cold also. This place seems very disorganized, probably won’t be coming back to this location.
It was great to get a free slider, bought curly fries and a drink but Jessy told me about going online to fill out receipt survey to score a free shake. The only thing is that it's so dingy and dirty in the restaurant that the guy moping the floor was just spreading sticky water around. I felt like my sneakers were going to leave me running around with socks. They have to clean the floor right. A cleaning service in there. A remodel is in order. It's kind of depressing. No wonder everyone uses the drive thru.
Atmosphere: 1
Food: 4
Service: 4
Soda flavor, Coke Zero broken. Milk shake machine was broken, and the absolute worse Philly cheese I’ve ever had. I have to use a fork to eat it and it was a wet mushy mess. Try harder people.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Roast Beef
Classic Arby's
This was hard to rate. We spent close to $50 on dinner for the family. Sandwiches were wrong. Drinks were incorrect. Jalapeno Poppers were so overcooked that I couldn't eat them. We received ZERO condiments, after requesting EXTRA condiments. We waited. And waited. And waited for our order. With all of that being said, I truly believe that staff was doing their best. They were SUPER BUSY and appeared to be understaffed. It will not deter me from going to this location in the future. Mistakes happen. Young employees get overwhelmed. Lines get long. But they did their best to remain upbeat. I just wish that my wallet didn't have to suffer , as this was a treat. Keep holding your heads up. Ignore ignorant comments and KEEP SMILING AND DOING YOUR BEST. It's a tough time to be in the food service industry. Arby's is still my favorite fast food restaurant. And if you are unaware, they have AMAZING BURGERS. I suggest that you give them a try. Better yet, if in the market for a job, I'd try applying to the Miracle Mile location.
Atmosphere: 3
Food: 3
Service: 3
Love the new shakes.
Food: 5
Service: 5
All the food was put in the same bag, with my turnovers smashed at the bottom. Fries was hard, over cooked, and not fresh at all.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Arby's Signature Sandwich, Roast Beef and Cheddar
If I could leave no stars I would. 8:40PM, one car parked at the restaurant, one in line. The gentleman in front of me sat at the speaker for several minutes after I got there, I don’t think he was served. I got to the speaker and waited over five minutes and no one came over the speaker once. Wondering if perhaps there was a technical issue, I drove around to be greeted by a young lady who rolled her eyes and informed me quite rudely that they “were really busy and there’s nothing wrong with the speaker”.
How can you be really busy with no customers? Management—seems like you’re paying employees to turn customers away and chill all night, great business philosophy!
Atmosphere: 1
Food: 1
Service: 1
Drive thru rude yelled thru speaker in rude way food hot fresh
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Market Fresh Deep Fried Cranberry Turkey Wrap
Restaurantji Recommends
Update, manager in the horseheads location has 0 etiquette when it comes to the phone. Condescending tones don't get filtered out through the speaker lade.
Atmosphere: 1
Food: 1
Service: 1
The management is horrible they have bugs there store is dirty there lazy they have rats not mice seen them with my own eyes they need to be closed
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Well it has aot of roast beef choices might want to pass!
Dietary restrictions: Unsure
Parking: Lots of room
Kid-friendliness: Absolutely
Wheelchair accessibility: Yes parking , entrance and bathrooms
Atmosphere: 4
Food: 4
Service: 4
Stopped here yesterday while in the area for work and I'm glad I did. Although I had to drive up to the window to order, pay and wait for my food it wasn't too long of a wait. It was inconvenient because their drive through system was broken, but the staff was nice and they did their best to get orders out quickly. I bought a burger from them and it was delicious. The bacon wasn't the best, probably would have tasted better without it. But all in all the service and food was good.
Atmosphere: 4
Food: 5
Service: 4
Was going to get food says open till 12am lights off at drive though. Just left
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