My husband and I went to the Southport N.Y. Dunkin on Sunday 3/23 around 10am. We had the worst experience we have ever had at any Dunkin establishment. The man working the drive thru rushed us to place a order. While I was asking my husband for his order the man told us to pull ahead, that we were talking too long, holding up the line and that he would take out order at the window. Mind you, that we were only at the speaker for a few moments. Once we got to window, I told him I didn't get a chance to finish looking over the menu. He told me that I should have came inside if I didn't know what I wanted and that the drive thru is for people who know what they want. I remained calm and explained to him that I felt he was being unfair and that I am a paying customer just like everyone else and that there aren't rules on who can go through the drive thru or not. The man told me that I was not understanding him and raised his voice. My husband stepped in and told him his customer service was unacceptable. I in no way was trying to hold up the line or cause an issue and was very respectful the entire time however, the man at the window was rude and made me feel less than. I am extremely unhappy with this experience and do not wish to return to that store again. I wanted to report this because it is not right for him to treat people that way. Especially when I was nothing but kind and respectful.
Atmosphere: 1
Food: 3
Service: 1
phil Hancock
Girls at night after 4 pm can’t make a med reg hot coffee with creamy sugar,they always seem to forget the sugar.
Atmosphere: 5
Food: 3
Service: 3
Dope Sasquatch
The customer service needs to be addressed in this location. I'm 6 feet tall and 280 pounds, so I'm easy to see even though I was wearing camo sweatpants. I was standing in their pick-up area for an order that I could see was ready. 10 people behind the counter and it took someone 5 minutes to say a word to me. Regardless of the semantics of the situation no one said a word to me until it was obvious I was getting annoyed. I worked in customer service for well over a decade so, I get we aren't always right. This time the customer was right and the man who was in charge of getting my order tried to argue with me about it. Completely unacceptable. Starbucks would never act like this.
Atmosphere: 3
Food: 4
Service: 1
Warren Morrison
Bestin dunkin by far, workers/owner go above and beyond
Atmosphere: 5
Food: 5
Service: 5
Andrew Tripp
I am disappointed with the level of customer service provided by the franchise owner, Revi Patel. There appears to be a lack of accountability regarding customer service concerns, and follow-through on proposed solutions to address guest service issues has been insufficient.
Service: 1
Amy Held
Nice place
Atmosphere: 5
Food: 5
Service: 5
Robert Arciolla
Not a bad place to go if you are in need of quick breakfast and an attempt at handmade coffees. Aces and eights across the street can provide both as well without the coldness of the food or employees. I have frequented this location for the exact reasons stated above and have yet to see an improvement. The employees are very curt in their communication with customers. Multiple times I have had breakfast sandwiches which were lukewarm and even had unmelted cheese slices. It is a Dunkin Donuts, if you want factory made donuts it’s the place to go, if you want a quality handmade coffee drink, a delicious breakfast sandwich and positive customer interaction look toward other area options.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Hot Honey Bacon Sandwich
Tom Arnold
Dunkin is very good, depending on which one you to.
Their cold brew is seriously watered down. It’s terrible & doesn’t event taste like cold brew. With how expensive it is, it would be nice to have a decent coffee.
Kaleb Harren
Loving the new guk guk 3000
Vegetarian options: Only gives out GUK GUK 3000. Not a vegetarian friendly meal. But it comes with free icing at the end!
Recommended dishes: Turkey Sausage Egg and Cheese, Sandwich
Gary Squires
Always fast, friendly, and delicious!The crew there are fabulous!I go there for they're coffee and peanut donuts. Today they made us fresh peanut donuts!Thankyou!!
Atmosphere: 5
Food: 5
Service: 5
Jessica Merrill
Love this Dunkin's. Always fast and friendly regardless of time of day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Bagels
Cameron Walborn
Best Dunkin around. Always fresh and rich. Friendly service. Great job.
My husband and I went to the Southport N.Y. Dunkin on Sunday 3/23 around 10am. We had the worst experience we have ever had at any Dunkin establishment. The man working the drive thru rushed us to place a order. While I was asking my husband for his order the man told us to pull ahead, that we were talking too long, holding up the line and that he would take out order at the window. Mind you, that we were only at the speaker for a few moments. Once we got to window, I told him I didn't get a chance to finish looking over the menu. He told me that I should have came inside if I didn't know what I wanted and that the drive thru is for people who know what they want. I remained calm and explained to him that I felt he was being unfair and that I am a paying customer just like everyone else and that there aren't rules on who can go through the drive thru or not. The man told me that I was not understanding him and raised his voice. My husband stepped in and told him his customer service was unacceptable. I in no way was trying to hold up the line or cause an issue and was very respectful the entire time however, the man at the window was rude and made me feel less than. I am extremely unhappy with this experience and do not wish to return to that store again. I wanted to report this because it is not right for him to treat people that way. Especially when I was nothing but kind and respectful.
Atmosphere: 1
Food: 3
Service: 1
Girls at night after 4 pm can’t make a med reg hot coffee with creamy sugar,they always seem to forget the sugar.
Atmosphere: 5
Food: 3
Service: 3
The customer service needs to be addressed in this location. I'm 6 feet tall and 280 pounds, so I'm easy to see even though I was wearing camo sweatpants. I was standing in their pick-up area for an order that I could see was ready. 10 people behind the counter and it took someone 5 minutes to say a word to me. Regardless of the semantics of the situation no one said a word to me until it was obvious I was getting annoyed. I worked in customer service for well over a decade so, I get we aren't always right. This time the customer was right and the man who was in charge of getting my order tried to argue with me about it. Completely unacceptable. Starbucks would never act like this.
Atmosphere: 3
Food: 4
Service: 1
Bestin dunkin by far, workers/owner go above and beyond
Atmosphere: 5
Food: 5
Service: 5
I am disappointed with the level of customer service provided by the franchise owner, Revi Patel. There appears to be a lack of accountability regarding customer service concerns, and follow-through on proposed solutions to address guest service issues has been insufficient.
Service: 1
Nice place
Atmosphere: 5
Food: 5
Service: 5
Not a bad place to go if you are in need of quick breakfast and an attempt at handmade coffees. Aces and eights across the street can provide both as well without the coldness of the food or employees. I have frequented this location for the exact reasons stated above and have yet to see an improvement. The employees are very curt in their communication with customers. Multiple times I have had breakfast sandwiches which were lukewarm and even had unmelted cheese slices. It is a Dunkin Donuts, if you want factory made donuts it’s the place to go, if you want a quality handmade coffee drink, a delicious breakfast sandwich and positive customer interaction look toward other area options.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Hot Honey Bacon Sandwich
Dunkin is very good, depending on which one you to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese, Sausage, Brew, Sandwich, Everything Stuffed Bagel Minis, Hot Honey Bacon Sandwich, Strawberry Coolatta, Chocolate Chunk Cookie
Their cold brew is seriously watered down. It’s terrible & doesn’t event taste like cold brew. With how expensive it is, it would be nice to have a decent coffee.
Loving the new guk guk 3000
Vegetarian options: Only gives out GUK GUK 3000. Not a vegetarian friendly meal. But it comes with free icing at the end!
Dietary restrictions: I am semen intolerant
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Best Dunkin around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sausage Egg and Cheese, Sandwich
Always fast, friendly, and delicious!The crew there are fabulous!I go there for they're coffee and peanut donuts. Today they made us fresh peanut donuts!Thankyou!!
Atmosphere: 5
Food: 5
Service: 5
Love this Dunkin's. Always fast and friendly regardless of time of day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Bagels
Best Dunkin around. Always fresh and rich. Friendly service. Great job.
Atmosphere: 5
Food: 5
Service: 5
The Wi-Fi and seating area is pretty good
Atmosphere: 5
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