Worst pizza hut to date! 299 s.main st elmira! Broadway was so so much better! bread sticks had zero seasoning, boneless wings barely done and lacked sauce, pizza melt was over done and drier than cardboard! Employees were inside eating the food with customers around. Just the worst pizza hut ever and corporate should definitely step in and close this one down!
Atmosphere: 1
Food: 1
Service: 2
Josiah Scott
Autumn got the deals y’all! Autumn is the manager here and she was cool and fun to order from. Order from her! She got the deals ;)
Atmosphere: 5
Food: 5
Service: 5
Nicholas Cavallaro Jr
Excellent calzones will definitely get next time in the area ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Kimberly FitzGerald
Ordered 3 pizzas and 3 orders of breadsticks when I got there to pick it up wasn’t ready everyone including the manager was outside talking or smoking I spent 91.00 and when I got home we found hair cooked into 2 of the pizzas and I called the manager she had the nerve to say let us make your order again smh no thanks we don’t want anymore hair or food ever again from there and she made us bring the food and pictures in 3 days later to prove it to her so we had to keep the hairy food for 3 days then she finally said she would refund it why should a customer well past customer have to go through all that after what we found in our dinner …do better Pizza Hut or you won’t last….their corporate office needs to get involved with that store
Atmosphere: 1
Food: 1
Service: 1
clarissa henry
Everything I ordered was soggy fries pizza and breadsticks because systems were down and my food sat in warmer whole time collecting moisture.
Dawn Kress
Food was great! Delivered on time and delivery driver was very polite.
Melissa Sue
The pizza we received was so doughy that we had to put it in our oven for 10 extra minutes. The employees seemed very frazzled too.
Orion Rose
Me and my husband just bought pizza and a drink and found out that the drink is a month old. This is just disgusting. Please watch the dates to make sure you aren't drinking anything expired.
Mike Smith
Waited in line for 25 minutes for food I had ordered 20 minutes before I arrived. Spen my whole lunch break in the drive thru and all the lady said for 25 minutes was your food is in the oven it be a minute. This is ridiculous, the lady never even tried to make it right, never said sorry, I talked to other customers and they all were there and had their food well before me and slmost of them had ordered after the time I ordered. I told them I don't have time to sit here and wanted a refund and the lady looked at me rolled her eyes and closed the window, finally after 25 minutes she handed me my food and closed the window so fast I couldn't say a word. I didn't get to eat because my lunch was over and at my job I can't have food or drinks at my station. I'd give 0 stars if I could
This place won't deliver to West Elmira......it's only 3.2 miles away
ThatMistyChick
The food is always perfect-done to perfection. Staff is always friendly and down to Earth. The ONLY complaint I could possibly have is regarding the answering service that picks up when the location itself is too busy. At times, I’ll get an answering service that asks the location you’d like to order from—if I’m calling the phone number for the location I want, then the answering service probably shouldn’t need to ask what location I need. They’re always polite at the answering service, but it is certainly not very convenient to supply a store location, and I’m not fond of the up-sale approach the service uses by asking about soda and desert(had I wanted it, I would’ve ordered it). But again, all folks and food at the location itself are fantastic, including when they take the order by phone at the location(not through the service). 5 stars for the location and staff!
Jacyn23
Very good customer service. The girl at the counter was great, offered deals, and delivered a nice vibe
Spyder King
Great service and great price. Got a personal pan with pepperoni and extra cheese and soda for $7
THE PIZZA WAS NOT
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Meat Lovers Pizza
Worst pizza hut to date! 299 s.main st elmira! Broadway was so so much better! bread sticks had zero seasoning, boneless wings barely done and lacked sauce, pizza melt was over done and drier than cardboard! Employees were inside eating the food with customers around. Just the worst pizza hut ever and corporate should definitely step in and close this one down!
Atmosphere: 1
Food: 1
Service: 2
Autumn got the deals y’all! Autumn is the manager here and she was cool and fun to order from. Order from her! She got the deals ;)
Atmosphere: 5
Food: 5
Service: 5
Excellent calzones will definitely get next time in the area ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Ordered 3 pizzas and 3 orders of breadsticks when I got there to pick it up wasn’t ready everyone including the manager was outside talking or smoking I spent 91.00 and when I got home we found hair cooked into 2 of the pizzas and I called the manager she had the nerve to say let us make your order again smh no thanks we don’t want anymore hair or food ever again from there and she made us bring the food and pictures in 3 days later to prove it to her so we had to keep the hairy food for 3 days then she finally said she would refund it why should a customer well past customer have to go through all that after what we found in our dinner …do better Pizza Hut or you won’t last….their corporate office needs to get involved with that store
Atmosphere: 1
Food: 1
Service: 1
Everything I ordered was soggy fries pizza and breadsticks because systems were down and my food sat in warmer whole time collecting moisture.
Food was great! Delivered on time and delivery driver was very polite.
The pizza we received was so doughy that we had to put it in our oven for 10 extra minutes. The employees seemed very frazzled too.
Me and my husband just bought pizza and a drink and found out that the drink is a month old. This is just disgusting. Please watch the dates to make sure you aren't drinking anything expired.
Waited in line for 25 minutes for food I had ordered 20 minutes before I arrived. Spen my whole lunch break in the drive thru and all the lady said for 25 minutes was your food is in the oven it be a minute. This is ridiculous, the lady never even tried to make it right, never said sorry, I talked to other customers and they all were there and had their food well before me and slmost of them had ordered after the time I ordered. I told them I don't have time to sit here and wanted a refund and the lady looked at me rolled her eyes and closed the window, finally after 25 minutes she handed me my food and closed the window so fast I couldn't say a word. I didn't get to eat because my lunch was over and at my job I can't have food or drinks at my station. I'd give 0 stars if I could
Restaurantji Recommends
This place won't deliver to West Elmira......it's only 3.2 miles away
The food is always perfect-done to perfection. Staff is always friendly and down to Earth. The ONLY complaint I could possibly have is regarding the answering service that picks up when the location itself is too busy. At times, I’ll get an answering service that asks the location you’d like to order from—if I’m calling the phone number for the location I want, then the answering service probably shouldn’t need to ask what location I need. They’re always polite at the answering service, but it is certainly not very convenient to supply a store location, and I’m not fond of the up-sale approach the service uses by asking about soda and desert(had I wanted it, I would’ve ordered it). But again, all folks and food at the location itself are fantastic, including when they take the order by phone at the location(not through the service). 5 stars for the location and staff!
Very good customer service. The girl at the counter was great, offered deals, and delivered a nice vibe
Great service and great price. Got a personal pan with pepperoni and extra cheese and soda for $7
Great service and great Pan Pizza!!