I spent $34.00 on Papa Johns for two pizzas, and I’ve been let down by poor quality. I feel robbed monetarily and it was just awful experience.My pizza was barely cut. The dough felt hard and dried out which was a terrible mouth feel. The second pizza was still doughy also barely cut. I ended up throwing it all out.I was upset enough that I ended up deleting my Papa Johns app account the same day I made it.
Atmosphere: 2
Food: 1
Service: 2
Layla Farrell
Ordered pizza, wings and the Twix snack. Pizza was fire but the wings came hardly covered in sauce and not cooked properly. My husband and brother are very very sick after eating the wings last night. I only ate the pizza and I’m fine. If you’re going to make boneless wings make sure they are cooked properly.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Cheese Pizza, Chicken Wings
Kotton Kandi
The time it takes from ordering to getting the food is crazy. I live maybe 15 minutes away and it takes over an hour to receive the order, always. The confirmation email says how long it should roughly take. Each time it’s 30-40 minutes, but it’s always over an hour. And this most recent time the food wasn’t even hot, it was warm as if it had been sitting out.
We ordered online at 6 pm, at 6:30 we got the message our pizza was ready, we went in and the workers ignored us. At 6:50 we finally got our pizzas after someone in line asked the workers, the pizza we finally got was undercooked and uncut. I am mostly annoyed at the fact the employees completely ignored us even when the room was full and they were clearly able to see/hear us. They had 14 orders laid out before they finally gave us ours. Worth a 0.25 if I could give one.
Kalista Albano-Gonzales
The pizza was fantastic as always. Unfortunately we ran into problems with the staff and our delivery. We had ordered our food and everything was great! We then get a notification that our order had been delivered. We checked outside and saw no one or our order. We attempted to call this Papa John's several times, and we received no answer. I called and had my husband call as well. Anyways, since we didn't get a call back and the app said it was delivered, we checked our neighboring apartments and no one had our orders. We then decided to drive to the Papa John's just in case the order was delivered to another person. We got in and was greeted. We explained our situation and the employee attempted to call our delivery driver. She got no answer from him but continued to call. She was finally able to get ahold of him and he was at our apartments. She asked if we wanted him to come back or for us to meet him. We decided to drive back to meet him. My husband explained that this was sort of an inconvenience, as we were told it was delivered and since we could not find our order or the delivery driver, we had to drive back. She said something about having to clock the driver back in so he could bring another order to another house on the way to our apartment and that is why the app said it was delivered. My husband then continued to tell her that he understood what she was saying but that it told us that it was delivered and we had no order we drove back. Then I mentioned that both of us had called their phone number several times and received no answer and then made the decision to drive there. The employee asked what number we called and I showed her the number. She said that we must have called the incorrect number because they didn't get any phone calls. The employee didn't know the number. She had to look through receipts to find it and then continued to blame it on us and the phone call not going through. Unfortunately, there was nothing done on their end to make the situation better. The employee had a belligerent attitude the moment we tried to explain what happened. The delivery man, Micheal, was kind enough to wait for us and we appreciated it tremendously. He was very positive and had a kind attitude. He apologized for the situation. We thanked him for his kindness:-)
I ordered pizza for an employee lunch with 1 hour 20 minute notice and paid over the phone. It never showed up. They explained that their delivery driver called in. If they would of called me I would of just picked it up. Ended up getting a refund as everyone on my team lunch was already over. Very disappointing.
Atmosphere: 2
Food: 5
Service: 2
Sean J.
I'm still waiting for a pizza I ordered an hour and eleven minutes ago. The time now is 7:57 PM, it was ordered at 6:46 PM. The email said approximately 44 minutes. After an hour went by I hit "track" order button. The app told me that the order was already delivered and asked if I would rate them. I made a sandwich to hold me over. I'm really not that hungry anymore. I called and the woman on the phone told me to wait, the driver was waiting on another order to take and then he would take mine. I wish I could take back the 25% tip I already added to the order as it prompts you when you initially pay. If I could give zero stars I would.
Cori K.
We ordered online and got there after the time online said it would be ready, employees were outside smoking on the side of the building but in the window that customers can clearly see. They came inside and started working on making more food, never once saw someone wash their hands, and we were asked twice who we were picking up before because it still wasn't ready, and no one knew what was going on. The sausage on the pizza is breakfast crumbled sausage, definitely not any kind of Italian. Needless to say I won't go back there again. Very weird experience, unprofessional, and unclean.
P J
Got food poisoning after ordering here also didn't even put pepperoni on my pizza
DAWN Taylor
Placed order, an hour later still had not gotten it. Manager delivered to us 10 minutes after we called to find out where it was. All his help left and he continued to prepare the orders they had taken and deliver. Food was out of this world. Will order again
Ordered a pizza that was suppose to be well done. It was burnt. The crust was harder than cardboard and everything else was rubbery. Not to mention I did not get the extra garlic sauce I ordered.
David S.
I've ordered from here, off and on for years, thinking it might get better, but I always leave disappointed. They are always extremely overpriced. Barely any topings. Topings aren't distributed well across their pizzas. Pizza's are doughy and undercooked. Customer service is okay. Ordering times are fair. You're better off going across the street to Little Cesar's or Domino's; you'll get a better price and slightly better quality. I don't know how they stay in business, I assume it's the convenience of it's location, next to Fort Drum. The great reviews are a lie the same goes for the photo's. I should of taken pictures before we already served the family. Next time we will. Don't waste your $ here; you've been warned.
jamescbeirman
I order 2 large pepperoni pizza thay sent me 2 cheese pizza then when I call they send they would give me 2 free pizza next time they did not I will never go to papa johns again
Morgan Owens
Horrible service, after waiting 1.5 hours we called to check on our order only to be told it would be there in 5-10 minutes. After another 30 minutes we called back after 2 hours of waiting only to be told they used door dash to deliver our pizza and had no idea where it was. If I wanted to use door dash i would have done so, i ordered from papa johns expecting them to deliver not to hand my order off to someone who never showed up.
Shaun Bryant
Order was shifted during transit. Delivery driver informed me of the issue and corrected the problem. Super friendly and understanding. It's all about customer service. This guy went above and beyond to serve. It's good to see customer service. The drivers name was George Bevens, and deserves recognition. This driver George showed phenomenal customer service. Great job! Keep up the amazing work!
I spent $34.00 on Papa Johns for two pizzas, and I’ve been let down by poor quality. I feel robbed monetarily and it was just awful experience.My pizza was barely cut. The dough felt hard and dried out which was a terrible mouth feel. The second pizza was still doughy also barely cut. I ended up throwing it all out.I was upset enough that I ended up deleting my Papa Johns app account the same day I made it.
Atmosphere: 2
Food: 1
Service: 2
Ordered pizza, wings and the Twix snack. Pizza was fire but the wings came hardly covered in sauce and not cooked properly. My husband and brother are very very sick after eating the wings last night. I only ate the pizza and I’m fine. If you’re going to make boneless wings make sure they are cooked properly.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Cheese Pizza, Chicken Wings
The time it takes from ordering to getting the food is crazy. I live maybe 15 minutes away and it takes over an hour to receive the order, always. The confirmation email says how long it should roughly take. Each time it’s 30-40 minutes, but it’s always over an hour. And this most recent time the food wasn’t even hot, it was warm as if it had been sitting out.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chocolate Chip Brownie, Breadsticks
We ordered online at 6 pm, at 6:30 we got the message our pizza was ready, we went in and the workers ignored us. At 6:50 we finally got our pizzas after someone in line asked the workers, the pizza we finally got was undercooked and uncut. I am mostly annoyed at the fact the employees completely ignored us even when the room was full and they were clearly able to see/hear us. They had 14 orders laid out before they finally gave us ours. Worth a 0.25 if I could give one.
The pizza was fantastic as always. Unfortunately we ran into problems with the staff and our delivery. We had ordered our food and everything was great! We then get a notification that our order had been delivered. We checked outside and saw no one or our order. We attempted to call this Papa John's several times, and we received no answer. I called and had my husband call as well. Anyways, since we didn't get a call back and the app said it was delivered, we checked our neighboring apartments and no one had our orders. We then decided to drive to the Papa John's just in case the order was delivered to another person. We got in and was greeted. We explained our situation and the employee attempted to call our delivery driver. She got no answer from him but continued to call. She was finally able to get ahold of him and he was at our apartments. She asked if we wanted him to come back or for us to meet him. We decided to drive back to meet him. My husband explained that this was sort of an inconvenience, as we were told it was delivered and since we could not find our order or the delivery driver, we had to drive back. She said something about having to clock the driver back in so he could bring another order to another house on the way to our apartment and that is why the app said it was delivered. My husband then continued to tell her that he understood what she was saying but that it told us that it was delivered and we had no order we drove back. Then I mentioned that both of us had called their phone number several times and received no answer and then made the decision to drive there. The employee asked what number we called and I showed her the number. She said that we must have called the incorrect number because they didn't get any phone calls. The employee didn't know the number. She had to look through receipts to find it and then continued to blame it on us and the phone call not going through. Unfortunately, there was nothing done on their end to make the situation better. The employee had a belligerent attitude the moment we tried to explain what happened. The delivery man, Micheal, was kind enough to wait for us and we appreciated it tremendously. He was very positive and had a kind attitude. He apologized for the situation. We thanked him for his kindness:-)
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chocolate Chip Brownie, Cheesesticks
I ordered pizza for an employee lunch with 1 hour 20 minute notice and paid over the phone. It never showed up. They explained that their delivery driver called in. If they would of called me I would of just picked it up. Ended up getting a refund as everyone on my team lunch was already over. Very disappointing.
Atmosphere: 2
Food: 5
Service: 2
I'm still waiting for a pizza I ordered an hour and eleven minutes ago. The time now is 7:57 PM, it was ordered at 6:46 PM. The email said approximately 44 minutes. After an hour went by I hit "track" order button. The app told me that the order was already delivered and asked if I would rate them. I made a sandwich to hold me over. I'm really not that hungry anymore. I called and the woman on the phone told me to wait, the driver was waiting on another order to take and then he would take mine. I wish I could take back the 25% tip I already added to the order as it prompts you when you initially pay. If I could give zero stars I would.
We ordered online and got there after the time online said it would be ready, employees were outside smoking on the side of the building but in the window that customers can clearly see. They came inside and started working on making more food, never once saw someone wash their hands, and we were asked twice who we were picking up before because it still wasn't ready, and no one knew what was going on. The sausage on the pizza is breakfast crumbled sausage, definitely not any kind of Italian. Needless to say I won't go back there again. Very weird experience, unprofessional, and unclean.
Got food poisoning after ordering here also didn't even put pepperoni on my pizza
Placed order, an hour later still had not gotten it. Manager delivered to us 10 minutes after we called to find out where it was. All his help left and he continued to prepare the orders they had taken and deliver. Food was out of this world. Will order again
Restaurantji Recommends
Ordered a pizza that was suppose to be well done. It was burnt. The crust was harder than cardboard and everything else was rubbery. Not to mention I did not get the extra garlic sauce I ordered.
I've ordered from here, off and on for years, thinking it might get better, but I always leave disappointed. They are always extremely overpriced. Barely any topings. Topings aren't distributed well across their pizzas. Pizza's are doughy and undercooked. Customer service is okay. Ordering times are fair. You're better off going across the street to Little Cesar's or Domino's; you'll get a better price and slightly better quality. I don't know how they stay in business, I assume it's the convenience of it's location, next to Fort Drum. The great reviews are a lie the same goes for the photo's. I should of taken pictures before we already served the family. Next time we will. Don't waste your $ here; you've been warned.
I order 2 large pepperoni pizza thay sent me 2 cheese pizza then when I call they send they would give me 2 free pizza next time they did not I will never go to papa johns again
Horrible service, after waiting 1.5 hours we called to check on our order only to be told it would be there in 5-10 minutes. After another 30 minutes we called back after 2 hours of waiting only to be told they used door dash to deliver our pizza and had no idea where it was. If I wanted to use door dash i would have done so, i ordered from papa johns expecting them to deliver not to hand my order off to someone who never showed up.
Order was shifted during transit. Delivery driver informed me of the issue and corrected the problem. Super friendly and understanding. It's all about customer service. This guy went above and beyond to serve. It's good to see customer service. The drivers name was George Bevens, and deserves recognition. This driver George showed phenomenal customer service. Great job! Keep up the amazing work!