Burger King

I visit BK's all in and around Rochester, and this location is probably one of the cleanest, and doesn't smell bad like the other locations

Atmosphere: 5

Food: 5

Service: 5

I love this place! The customer service is exceptional! The store is clean!

Atmosphere: 5

Food: 5

Service: 5

Bad service at night time. They always make u pull foward and u have to wait ten minutes for your food so there timer doesn't register the bad job they are doing. Women working window is rude and talks shit every time she walks away...u can hear her its very disappointing...
U would think if she didnt loke her job she find a better skill level in herself and find something different.

Atmosphere: 1

Food: 4

Service: 1

Food takes forever 1 out of 10 new now recommend literally waited here for an hour, and there’s no one else here

Atmosphere: 1

Food: 1

Service: 1

I'm fairly disappointed in this location. I used to order all the time as I am heavily pregnant and burger king was my thing. When I was new to the online ordering, I had called ahead a few times just to make sure the food wasn't cooked when I placed the order, because my husband would be the one picking it up normally, and sometimes it would take him longer to get there. I was always assured the order was never started before you got to the speaker to let them know you were there.
This worked out great because sometimes it would take my husband 20-30 minutes to get there after the order was placed. This held true for a few times, the last time we ordered, unfortunately that was not the case. So this time, I had my husband mention that he wanted everything cooked fresh when he got to the speaker, only to be told by the manager, they couldn't do that because it was cooked when the order came in- immediately. I'm sorry, but that's ridiculous. First of all, you guys have a Hold time that you're supposed to hold food and then throw it away- maximum of what seven minutes if I remember correctly? I know it took my husband 20 minutes to get there today, but she gave him no option but to take the old food. Would not issue a refund instead of taking it, Nothing.
Burger king is supposed to be have it your way, but apparently, according to this manager, it's her way or no way.
I'm sorry, but I can't even eat this food.Because the other reason why I wanted to cook fresh is because of the bacteria risk that happens after you hold food for more than 5-7 minutes as I said- i'm 36 weeks pregnant and I can't eat this food now because it's sat there for at least fifteen minutes before my husband got there.So thank you for wasting my time and my money.

Atmosphere: 1

Food: 1

Service: 1

Went there last night, burgers were cold and I got charged for cheese for 2 burgers and there was no cheese. The lettuce on my burgers were brown and the staff were not friendly at all. I said thank you multiple times to the drive thru person and she did not say a word and would just walk off. Very bad experience.

Atmosphere: 1

Food: 1

Service: 1

If I could give 0 starts I would, I went in today Lady in the back of the store with black hair had a horrible attitude 0 customer service!!!

Atmosphere: 1

Food: 1

Service: 1

Very clean and friendly atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Was just there grabbing a quick breakfast after running errands. Not busy, waited 5 minutes for my hash browns and breakfast sandwich only to get home with no sausage on my sandwich. This was over $8, what a waste. I get we’re all short staffed, but it wasn’t even busy and my food is incomplete. Don’t waste your time or money on this place.

Atmosphere: 1

Food: 1

Service: 1

Surprised that I got my food fast this time, but they for got my sauce, as always, even when you ask, they still forget.

Atmosphere: 2

Food: 2

Service: 3

Absolute worse one around. Terrible service, slow, nasty. Its too bad, brand new building, great location, How does that get screwed up?
.

Atmosphere: 3

Food: 3

Service: 1

Do not go here.
I brought my kids here 2 Saturdays in a row.
Both times waited well over 30 minutes. No special order food, somehow still comes out wrong.
Girl at counter ignored me to play on her phone, then rolled her eyes when I asked if I could order.
Lady in back gave another customer a lot of attitude when asking how much longer for her meal.

Atmosphere: 1

Food: 1

Service: 1

Slowest drive throu. They will let you sit there without saying anything for 5 mins. And then give you a attitude when you ask what's going on.

Atmosphere: 1

Food: 1

Service: 1

The employees are rude, the food was cold and we had to wait over 20 minutes for it. I’d recommend driving to any other Burger King.

Atmosphere: 1

Food: 1

Service: 1

Waited 2 minutes in drive thru with no response, went inside and waited in line behind 2 other customers for almost 5 minutes with no one helping or even acknowledging us. Walked out, this is the slowest and worst service BK in Rochester.