Chipotle Mexican Grill

My wife and I used to get online orders from here at least once a month. Recently, the service has deteriorated and they cannot honor the online orders properly or on time. When they failed to provide the correct, premium items I ordered I had to go through corporate (via NYS Consumer Protection) to get a refund for the extra cost. The chipotlane has also become useless, see the attached photo.

Food: 3

Service: 1

The clerk behind the counter messed up the person’s order in front of me. So the person didn’t take both his meals, only one. Two seconds later, the clerk is looking at me asking me what I want on it. I said that’s the meal you messed up that he’s not taking. He moves it from the counter. I proceed with my three bowls. Somehow the messed up bowl that the man left ended up in my bag And not what I ordered!! I have tried calling, I have tried the app, I have tried Facebook to get someone to fix their mistake. No one will take accountability.

Atmosphere: 3

Food: 1

Service: 1

Online ordering not working been a week no update

Atmosphere: 3

Food: 4

Service: 2

I literally ordered online & went thru the pick up only went there to grab a something small a kids meal and my guy ordered a burrito bowl. He ended up getting the right contents in his “ bowl “ but it was in a burrito. My kids quesadilla was as pictured not even cooked. How pitiful. Why is anyone paying you people if you can’t even do your job right? Lmfao. It’s pathetic.

Atmosphere: 1

Food: 1

Service: 1

This place is terrible. I hate ordering from here. They almost never get the order correct, they leave stuff out all the time and never tell you… but you still get to pay for it! The drive thru lane is frequently backed up as no one is stationed at the pickup window. Terribly run location.

Atmosphere: 1

Food: 1

Service: 1

Quality is terrible lately. WHERE IS MANAGEMENT?? CHIPOTLE CORPORATE - ARE YOU LISTENING TO THESE REVIEWS?? Our last few online orders have had items missing and/or made completely incorrectly. Barbacoa from here came in one big disgusting lump. How on earth does someone pick that garbage up with tongs and serve it? Is management even involved?? Food is constantly cold. Chipotle issues refunds but how about TRAINING YOUR STAFF TO CARE

Food: 1

Service: 1

I ordered ahead for pickup, but what I got was almost the exact opposite of what I ordered. I was looking forward to my meal, but key ingredients I requested were missing, and things I specifically didn’t want were added instead. It was clear no one double-checked the order before handing it off. Disappointing, especially since pickup should be the easiest way to get the order right. Will not be coming back and do not recommend. :(

Atmosphere: 1

Food: 1

Service: 1

DO NOT GET FROM THIS CHIPOTLE! Probably 7 out of my last 10 orders from here were simply wrong. Am I the problem for still ordering from here when it’s almost always going to be wrong? Maybe. But please learn from my mistakes!

Atmosphere: 1

Food: 1

Service: 1

Need I explain? I got half of a bowl of food and paid for a chicken bowl. Horrible place to go and on top the employees have such attitude.

Atmosphere: 1

Food: 1

Service: 2

Horrible place. Slow service. They make people stand in line for 30 minutes and when customers finally get their turn to order they will tell them that they ran out of the ingredients.

Atmosphere: 1

Food: 3

Service: 1

I have only been here a few times. The food is way better then Moe's. As well as the service. Seating could be better. Definitely worth the price!

Consistent quality of food.

Food is good for chipotles, staff is SUPER friendly and hard working. Just watched some old Karen yell at them for not having her meal ready fast enough. I guess she waited an hour but there were a few large catering orders ahead of her that the ENTIRE crew was working on to get it done. They did not respond with anger to the customer either, very respectful and tried to explain kindly but she just stormed out. 10/10 interaction

Picked up an online order of two bowls with double chicken. Collectively we got 12 pieces of chicken and otherwise the order was the complete opposite of what we asked for. Awful service.

Just a head's up that this location is not honoring the Friday the 13th BOGO promotion. Their management is saying the tattoo must be Chipotle related.