I am a single mother on a single mom budget. I order from here as a treat. Every time I have to pay extra for items and they are missing from the order. I try to reach someone from the store and I'm connected to someone who barely speaks English from a customer care center. I'm beyond annoyed and fed up. Anytime I try to do something for myself I get screwed over, and of course this store makes the money from the extra items I pay for. I got 5 dollars in a refund from Uber eats and the driver refused to go back to the store to deal with the issue. Never ordering from here again. It's ridiculous unless I'm right there watching them make the food my order is never right, I get skimpy portions and missing items that I'm looking forward to. Now I have to drive out of my way with two kids just to maybe have some resolution. -50 stars.
Logan Kuhn
Very skimpy on portions and food is usually old. I started going to the victor one service is way better and they give you full portions. Save your
Atmosphere: 1
Food: 1
Service: 2
Jake Nentarz
Incredible attention to food alleries. Really felt safe eating here.
Atmosphere: 5
Food: 5
Service: 5
Jacquelyn “Jacquelinda” Bertolette
I didn't dine in. I did the drive through pick up. It was ready really quickly. Food tasted good but barely anything in there. I did a keto bowl so no rice or beans but you'd think they'd give you more veggies at least?Dietary restrictions: Low Carb, Keto, Paleo
Food: 3
Service: 5
Kelley E.
The rice is always crunchy at this location! I have no clue why it isn't cooked thoroughly. I am talking every time I go! so, I go to the one in Victor now.
Javier Dominguez
Very good experience awesome place to
Atmosphere: 5
Food: 5
Service: 5
Tony B
Good food and
Atmosphere: 5
Food: 5
Service: 5
Martha B
Pretty sure I paid $9.95 for the veggie burrito with cilantro rice and black beans, tomato salsa and a perfectly large dallop of guacamole! I remember when it used to be $6.95. However, it is worth it. I also got the pomegranate strawberry lemonade, it was good, then got a refill with the mandarin turmeric lemonade, which was really delicious.
Robert Hendy
Generally, Chipotle does a very good job. You know what is coming, and rarely is it not good. This location had 3 customers ahead of me and it appeared to be two workers. I had used the app, and after 10-15 past the ready time, the restaurant line was wrapping around the dining area.I wish the app could detect a busy restaurant and alter the time the food would be ready.
Atmosphere: 4
Food: 4
Service: 2
Jason M
This location is hit or miss. There's clearly "B Team" days and today was one of them. Chips weren't right, burrito tasted funny, bowl missing extras (including the $7 extra protein). They clearly don't care though.
Drive the 10 extra minutes and go to the Victor location. This location constantly messes up my order or serves over cooked scraps from the bottom of the bowls. I have given this location many times to redeem itself, yet I am constantly disappointed.
Atmosphere: 1
Food: 1
Service: 1
Ericka U.
food was good and was prepared well. the issue was that i went through the drive thru and 4 employees looked at me and walked away. sat there for 8 minutes before i had honked the horn to get their attention
Christopher Weise
First time at Fairport chipotle. Burrito half built, adding toppings and they ran out of salsa the person before me and said that it would be 15 mins for more. I asked for guac at no charge instead. Manager said “NO!”I said really?!? It’s my first experience here. “Sorry!”Told them then they could eat it or throw it out.Over to trusty TacoBell!
Service: 1
sophie seus
Employees are rude! Fix your attitude or get out of customer service.
Kaiya Gulliver
I want to start out my review by saying the manager at the restaurant was really nice. However in the past week and a half I’ve ordered from here twice. The first time mine and my husbands bowls were not right at all. We placed the order for pickup both times we’ve ordered in the past week and a half. The first time our order was wrong my husband drove 20 minutes and brought it back and went inside and they remade our bowls with no issues. This time I went to pickup our bowls and specifically asked the girl at the drive thru window if she could make sure whoever made them did it correctly because the last time within the past week and a half it was wrong. She told me she was the one who made the bowls and that it was all correct. I got home and ofc they were both wrong once again. They were both missing the correct portion of food and didn’t have extra of the things asked for. Mine was supposed to have extra lettuce, cheese and rice. Mine had maybe a scoop of rice if that, a tiny sprinkle of cheese and like 5 pieces of lettuce. My husband’s was fine besides him only having about a scoop or less of rice when he asked for extra as well. So anyways once again he drives back there for the second time in not even 2 weeks and he wanted to go in but the line was all the way to the front door of the restaurant so he went back to the drive thru to talk to the same woman who said she made the bowls because she said they were done correctly. He then tells her about the issues and she comes back with a cup of rice. So he asked for a manager and she never brought the manager over she just went back and got veggies and brought that to him. I was on the phone with chipotle at the same time he was at the drive thru because he called me to tell me all she did was give him a cup of rice. I asked to speak to the manager and she was very nice and wanted to give me the number for a refund. I said I don’t want a refund I just want the bowls made correctly. She ended up remaking our bowls thankfully and they were done right. The point of this whole review I guess is I hope the woman who made the bowls sees this or maybe the manager will see this and hopefully something will change with the drive thru pickup orders because as I said this was the second time in a week and a half it’s been wrong. Gas isn’t cheap and when someone pays for food at a restaurant or a fast food place we expect it to be done correctly and if something isn’t done right we expect that someone will help fix the issue. As I said the manager was very nice and I believe her name was Tori so shoutout to her for being so kind and remaking our bowls but whoever the woman was who was at the drive thru that lied to me and smiled in my face like it was funny when I came through the first time asking if the orders were right I hope you genuinely try and fix your mistakes and work on your customer service. Pickup used to be super convenient for us and now I feel like going to a different chipotle or like I have to go in each time just to make sure everything is correct because lately nothing is. Hopefully things change soon or we will not come here anymore. Thanks again to Tori
I am a single mother on a single mom budget. I order from here as a treat. Every time I have to pay extra for items and they are missing from the order. I try to reach someone from the store and I'm connected to someone who barely speaks English from a customer care center. I'm beyond annoyed and fed up. Anytime I try to do something for myself I get screwed over, and of course this store makes the money from the extra items I pay for. I got 5 dollars in a refund from Uber eats and the driver refused to go back to the store to deal with the issue. Never ordering from here again. It's ridiculous unless I'm right there watching them make the food my order is never right, I get skimpy portions and missing items that I'm looking forward to. Now I have to drive out of my way with two kids just to maybe have some resolution. -50 stars.
Very skimpy on portions and food is usually old. I started going to the victor one service is way better and they give you full portions. Save your
Atmosphere: 1
Food: 1
Service: 2
Incredible attention to food alleries. Really felt safe eating here.
Atmosphere: 5
Food: 5
Service: 5
I didn't dine in. I did the drive through pick up. It was ready really quickly. Food tasted good but barely anything in there. I did a keto bowl so no rice or beans but you'd think they'd give you more veggies at least?Dietary restrictions: Low Carb, Keto, Paleo
Food: 3
Service: 5
The rice is always crunchy at this location! I have no clue why it isn't cooked thoroughly. I am talking every time I go! so, I go to the one in Victor now.
Very good experience awesome place to
Atmosphere: 5
Food: 5
Service: 5
Good food and
Atmosphere: 5
Food: 5
Service: 5
Pretty sure I paid $9.95 for the veggie burrito with cilantro rice and black beans, tomato salsa and a perfectly large dallop of guacamole! I remember when it used to be $6.95. However, it is worth it. I also got the pomegranate strawberry lemonade, it was good, then got a refill with the mandarin turmeric lemonade, which was really delicious.
Generally, Chipotle does a very good job. You know what is coming, and rarely is it not good. This location had 3 customers ahead of me and it appeared to be two workers. I had used the app, and after 10-15 past the ready time, the restaurant line was wrapping around the dining area.I wish the app could detect a busy restaurant and alter the time the food would be ready.
Atmosphere: 4
Food: 4
Service: 2
This location is hit or miss. There's clearly "B Team" days and today was one of them. Chips weren't right, burrito tasted funny, bowl missing extras (including the $7 extra protein). They clearly don't care though.
Restaurantji Recommends
Drive the 10 extra minutes and go to the Victor location. This location constantly messes up my order or serves over cooked scraps from the bottom of the bowls. I have given this location many times to redeem itself, yet I am constantly disappointed.
Atmosphere: 1
Food: 1
Service: 1
food was good and was prepared well. the issue was that i went through the drive thru and 4 employees looked at me and walked away. sat there for 8 minutes before i had honked the horn to get their attention
First time at Fairport chipotle. Burrito half built, adding toppings and they ran out of salsa the person before me and said that it would be 15 mins for more. I asked for guac at no charge instead. Manager said “NO!”I said really?!? It’s my first experience here. “Sorry!”Told them then they could eat it or throw it out.Over to trusty TacoBell!
Service: 1
Employees are rude! Fix your attitude or get out of customer service.
I want to start out my review by saying the manager at the restaurant was really nice. However in the past week and a half I’ve ordered from here twice. The first time mine and my husbands bowls were not right at all. We placed the order for pickup both times we’ve ordered in the past week and a half. The first time our order was wrong my husband drove 20 minutes and brought it back and went inside and they remade our bowls with no issues. This time I went to pickup our bowls and specifically asked the girl at the drive thru window if she could make sure whoever made them did it correctly because the last time within the past week and a half it was wrong. She told me she was the one who made the bowls and that it was all correct. I got home and ofc they were both wrong once again. They were both missing the correct portion of food and didn’t have extra of the things asked for. Mine was supposed to have extra lettuce, cheese and rice. Mine had maybe a scoop of rice if that, a tiny sprinkle of cheese and like 5 pieces of lettuce. My husband’s was fine besides him only having about a scoop or less of rice when he asked for extra as well. So anyways once again he drives back there for the second time in not even 2 weeks and he wanted to go in but the line was all the way to the front door of the restaurant so he went back to the drive thru to talk to the same woman who said she made the bowls because she said they were done correctly. He then tells her about the issues and she comes back with a cup of rice. So he asked for a manager and she never brought the manager over she just went back and got veggies and brought that to him. I was on the phone with chipotle at the same time he was at the drive thru because he called me to tell me all she did was give him a cup of rice. I asked to speak to the manager and she was very nice and wanted to give me the number for a refund. I said I don’t want a refund I just want the bowls made correctly. She ended up remaking our bowls thankfully and they were done right. The point of this whole review I guess is I hope the woman who made the bowls sees this or maybe the manager will see this and hopefully something will change with the drive thru pickup orders because as I said this was the second time in a week and a half it’s been wrong. Gas isn’t cheap and when someone pays for food at a restaurant or a fast food place we expect it to be done correctly and if something isn’t done right we expect that someone will help fix the issue. As I said the manager was very nice and I believe her name was Tori so shoutout to her for being so kind and remaking our bowls but whoever the woman was who was at the drive thru that lied to me and smiled in my face like it was funny when I came through the first time asking if the orders were right I hope you genuinely try and fix your mistakes and work on your customer service. Pickup used to be super convenient for us and now I feel like going to a different chipotle or like I have to go in each time just to make sure everything is correct because lately nothing is. Hopefully things change soon or we will not come here anymore. Thanks again to Tori
Atmosphere: 2
Food: 2
Service: 2