Dunkin'
1311 Fairport Rd, Fairport
(585) 388-7441
Recent Reviews
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First of all, they pumpkin spice latte actually taste like baby vomit. And I get that it’s a gas station but I don’t think I’ve ever had anything so bad in my mouth. They apple pie was COLD and it’s supposed to be warm, we waited 10 minutes for some loaded hash browns and the only the they were loaded with was disappointment.
The only thing saving this place is that nice middle aged guy that worked in drive thru. He was a sweetie
Food: 1
Service: 4
345pm service at drive up one car at a time order, they prep and you pay. Then next person can order. Just two folks in store.
. So slow but hot and tasty.
Atmosphere: 4
Food: 5
Service: 4
I have had issues hete in the past, ordering something and getting the wrong item. But this time I ordered ahead instead of at the drive thru window, so they would have a record of what I ordered.
Atmosphere: 3
Food: 4
Service: 4
I have never seen this location in such a disorganized state. There were 3 grown men and a women standing talking about placement of supplies while the younger employees struggled to make orders fast enough. This was very concerning. Why are there so many people if 4 decide not to focus on orders? Especially if the orders are backed up. I shouldn’t have to wait so long for a damn coffee. Whoever is managing these people and this store NEED TO GET IT TOGETHER!!!!!!!!!!!! I come in very often and I’ve never seen anything like this before. Whoever is managing today is going to run this business into the ground.
Atmosphere: 1
Food: 1
Service: 1
It used to be a 50/50 chance on my order being right. Its lower now. It seems the early morning staff are better. Anytime I've gone in the evening I can almost promise my order is wrong, food is burnt, or doesn't taste good. I've gone through customer service a few times for my money back on missing items. I think there's 2 people that actually do their job. Otherwise you're going to wait a while so the girls can chit chat and completely ignore you. Save yourself the time and go to another location.
Atmosphere: 1
Food: 2
Service: 1
Went in for just come coffee and snacks for my son and the staff behind were nice and respectful. I will be coming back before going to the skatepark. Quick with th food and great quality products.
1 of the worst run franchises. Closest 1 to my house, that's the only reason I stop there. Today I had to interrupt the crews social conversation to ask if anyone was going to make my breakfast sandwich, after already waiting 5 minutes.
Atmosphere: 2
Food: 4
Service: 2
Just waited in the drive-thru for almost 8 minutes and never got greeted. Finally just left.
Atmosphere: 1
Food: 1
Service: 1
Dunkin is always the worst. They burn food. The coffee sucks.
Atmosphere: 1
Food: 1
Service: 1
probably some of the rudest people I’ve met working here.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
This Dunkin never disappoints. I frequent the drive through at all hours and the staff is very accommodating and professional!
Atmosphere: 5
Food: 5
Service: 5
I don’t normally like to rate businesses poorly but I ordered a vanilla bean coolata (clearly said no whipped cream), a croissant with sausage and cheese (clearly said no egg), two orders of hash browns, a frosted jelly donut and an angel cream donut. What they gave me: a vanilla bean coolata WITH whipped cream, a croissant with sausage, cheese and EGG, two orders of hash browns (they actually had that right! Although they were way overdone), a BOSTON CREAM donut and a POWDERED JELLY donut. Seriously, how can someone screw up an order that badly?!?
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Hash Browns, Donuts, Croissant
I think the people at this Dunkin are a little slow because they don’t never get my drink righ no matter how slow I talk for them.
Food: 1
Service: 1
Go to coffee ☕️ ?
Atmosphere: 4
Food: 4
Service: 4
Good service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Bacon Egg and Cheese, Egg and Cheese
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