If only they could get the order right the first time. I figured that's why they had more than one window but I guess not. Do better plain and simple. The other franchises even in the worst part of the city do better.
Atmosphere: 1
Food: 1
Service: 1
Tom Madalena
Placed my take out order today at 9:42 AM today; finally received my order at 10:17 AM but my order was incorrect and had to wait for them to correct it. I finally left with my correct order at 10:19 AM.
Received no apologies from any staff member for my time and trouble, and this was NOT my first problem at this McDonalds. I will no longer do any more business with this McDonald’s location. PLEASE don’t use this McDonalds location! PLEASE! The Manager and the entire staff should be removed, better yet CLOSE it down.
Atmosphere: 2
Food: 5
Service: 1
Linda
The employees here are always great. Very polite and professional and good service! The coffee is excellent, as well!
Atmosphere: 5
Food: 5
Service: 5
Natasha Drumgoole
Was told to hold on...Sat at the drive thru speaker for 5 minutes.Finally drive around and no line the back drive thru window was wide open and Noone in site. Left. The drive thru is always an extremely long wait in this case there was no line.
Service: 1
B K
Should have know better. My husband made a surprise breakfast stop weeks ago heading home from Wegmans. We live 25 minutes away and when he called to report it - the female manager said we had to bring the sandwiches back to price inaccuracy. No apology. He explained our distance. She said that’s the policy. We decided we were avoiding that location moving forward as this is not the first mistake but this time was a big one.
This evening on route home, my husband said the kids wanted McDonald’s. I changed my route and stopped in Penfield - not by choice but by route location convenience. Waited from 5:25 - 6:15pm in the drive through then directed to wait longer in front of the building. No custom requested order. It was a simple order. NO Apology for the wait.
Never again Penfield. And to the manager - whoever you are you d lady…you’ve got some work to do. On yourself, and your restaurant.
Atmosphere: 1
Food: 1
Service: 1
Tony S.
Ordered curbside. App says my order is on its way. Waited 15 mins and still no order. Went inside to cancel my order and get a refund. I was told by Jessica, Mgr, she could get my order ready real quick, or I have to go through the app for a refund. My question, why does the app say my order is on the way to the curb if it wasn't ever prepared or ready?? Super poor customer service for fast food establishment.
Atmosphere: 2
Food: 4
Service: 1
Timothy Ellis
First time I asked for extra pickles, and got what seemed like a hand full on each burger. Well done!!
Atmosphere: 4
Food: 5
Service: 4
Doug Raas
It is a McDonald's. They have two drive thru order taking spots. No play area.
Atmosphere: 4
Food: 4
Service: 5
Kendall Meyers
I ordered a plain burger, they game me this. I am allergic to onions and don’t have time to go back and ask for something else.
Atmosphere: 1
Food: 1
Service: 1
Renegade Storm
They consistently get my family’s orders wrong. I ask for a plain burger, specify I want nothing on it. they instead give me a cheeseburger, with mustard, pickles, katsup, etc. the only things they don’t get wrong are things you can’t customize, like Chicken Nuggets and fries or drinks.
The idea that a customer that comes in has to wait twenty five minutes for their food, while people who drive through the drive through can actually come and go in two minutes is unreal. Very poor customer service.
Atmosphere: 1
Food: 3
Service: 1
Richard Craninium
I ordered the $5 double cheeseburger meal. They forgot to include the French fries. They thought they did me a favor by giving me a medium order of cold fries. Canandaigua McDonald's......... I'm through with you.
Atmosphere: 1
Food: 2
Service: 1
Julie Davis
It's was great but they got my husband food wrong 3times..
Atmosphere: 5
Food: 5
Service: 5
Sven Diecke
Super poor location, go down the road to another one
Atmosphere: 1
Food: 1
Service: 1
Leslie Hunt
Would not recommend this McDonald's food was not what I ordered and then I went to counter and got my ordered food it was thrown together and still not right
If only they could get the order right the first time. I figured that's why they had more than one window but I guess not. Do better plain and simple. The other franchises even in the worst part of the city do better.
Atmosphere: 1
Food: 1
Service: 1
Placed my take out order today at 9:42 AM today; finally received my order at 10:17 AM but my order was incorrect and had to wait for them to correct it. I finally left with my correct order at 10:19 AM.
Received no apologies from any staff member for my time and trouble, and this was NOT my first problem at this McDonalds. I will no longer do any more business with this McDonald’s location. PLEASE don’t use this McDonalds location! PLEASE! The Manager and the entire staff should be removed, better yet CLOSE it down.
Atmosphere: 2
Food: 5
Service: 1
The employees here are always great.
Very polite and professional and good service! The coffee is excellent, as well!
Atmosphere: 5
Food: 5
Service: 5
Was told to hold on...Sat at the drive thru speaker for 5 minutes.Finally drive around and no line the back drive thru window was wide open and Noone in site. Left. The drive thru is always an extremely long wait in this case there was no line.
Service: 1
Should have know better. My husband made a surprise breakfast stop weeks ago heading home from Wegmans. We live 25 minutes away and when he called to report it - the female manager said we had to bring the sandwiches back to price inaccuracy. No apology. He explained our distance. She said that’s the policy. We decided we were avoiding that location moving forward as this is not the first mistake but this time was a big one.
This evening on route home, my husband said the kids wanted McDonald’s. I changed my route and stopped in Penfield - not by choice but by route location convenience. Waited from 5:25 - 6:15pm in the drive through then directed to wait longer in front of the building. No custom requested order. It was a simple order. NO Apology for the wait.
Never again Penfield. And to the manager - whoever you are you d lady…you’ve got some work to do. On yourself, and your restaurant.
Atmosphere: 1
Food: 1
Service: 1
Ordered curbside. App says my order is on its way. Waited 15 mins and still no order. Went inside to cancel my order and get a refund. I was told by Jessica, Mgr, she could get my order ready real quick, or I have to go through the app for a refund. My question, why does the app say my order is on the way to the curb if it wasn't ever prepared or ready?? Super poor customer service for fast food establishment.
Atmosphere: 2
Food: 4
Service: 1
First time I asked for extra pickles, and got what seemed like a hand full on each burger. Well done!!
Atmosphere: 4
Food: 5
Service: 4
It is a McDonald's. They have two drive thru order taking spots. No play area.
Atmosphere: 4
Food: 4
Service: 5
I ordered a plain burger, they game me this. I am allergic to onions and don’t have time to go back and ask for something else.
Atmosphere: 1
Food: 1
Service: 1
They consistently get my family’s orders wrong. I ask for a plain burger, specify I want nothing on it. they instead give me a cheeseburger, with mustard, pickles, katsup, etc. the only things they don’t get wrong are things you can’t customize, like Chicken Nuggets and fries or drinks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The idea that a customer that comes in has to wait twenty five minutes for their food, while people who drive through the drive through can actually come and go in two minutes is unreal. Very poor customer service.
Atmosphere: 1
Food: 3
Service: 1
I ordered the $5 double cheeseburger meal. They forgot to include the French fries. They thought they did me a favor by giving me a medium order of cold fries. Canandaigua McDonald's......... I'm through with you.
Atmosphere: 1
Food: 2
Service: 1
It's was great but they got my husband food wrong 3times..
Atmosphere: 5
Food: 5
Service: 5
Super poor location, go down the road to another one
Atmosphere: 1
Food: 1
Service: 1
Would not recommend this McDonald's food was not what I ordered and then I went to counter and got my ordered food it was thrown together and still not right
Food: 1
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