⭐☆☆☆☆ If there were an award for world-class terrible customer service, this Starbucks would win it—hands down. This location serves nothing but bad customer service. One of the worst customer service experiences I’ve had at any Starbucks today. When I pulled up to the window, the barista had my drink in her hand but stood there talking to another employee for about a full minute—completely ignoring me. No greeting, no smile, no acknowledgment. She eventually handed me the drink without saying a single word, continuing her precious conversation. I asked her how come they don't write on cups like other locations when she handed me my first drink, and she gave me nothing but a bad attitude. She figured, I'll hold on to his 2nd drink for a minute or two as he waits. Maybe because she didn't like the question.
A friend of mine also today asked someone at the window for a Sharpie tonwrite on the cup and she treated him like garbage. It's never about policies and procedures, it's always about how you treat people when you're following them. Be more respectful.
This kind of service is unacceptable—especially from a brand like Starbucks. You can't be in the business of serving people and give them this kind of treatment. No matter what type of day you're having, you still serve people with a smile. If you can't do that, you shouldn't be in this type of business. I don't see Starbucks lasting very long.
M O. Oser
I had a delicious Frappuccino with a shot of espresso and enjoyed it on their outdoor patio.
Kelly Volker
Anytime I mobile order for this location I end up waiting longer than expected. I got a notification my drink was ready and still waited another 10 minutes after that for it to be ready. A woman that ordered at the counter next to me saw her drink sitting on the work station for over 10 minutes and had to ask for it. 3 customers that seemed to be friends with an employee came in and had their drinks made immediately while others waited. I understand it was busy but it’s not fair to make people wait and the staff was not friendly.
Atmosphere: 1
Food: 3
Service: 1
Benjamin Stephens (Ben)
Inconsistent hours. According to app and Google they show open until 9pm. Went to the store at 8:30 and they are closed.
Atmosphere: 1
Food: 1
Service: 1
Lia L
The drinks here is usually great :)
Atmosphere: 5
Food: 5
Service: 5
Jason
Place needs an update. Service was great. Though I walked in and ordered to stretch my legs, my coffee was made immediately. That never happens, woohoo! But I think I would have been disappointed if I ordered with the App as the line was backed up... Thanks to the Barista who made my coffee pronto!
Fast forward to the review, of my review, and it just goes to show that it's another automated response with no clue of what I was actually saying. No need for an apology, I was basically commenting that the trip was fine, the people were nice and the service was good, but that the place needed a facelift. And I don't believe I worded it in any negative way. Anyway, thanks folks. Maybe have someone check the AI before responding to a Google review.
Atmosphere: 3
Food: 5
Service: 5
Mokondis Smith
Slow service with an attitude, why come back?
Atmosphere: 4
Food: 4
Service: 2
MaryEllen Arnold
This is the second time I tried a cappuccino at starbucks. You can't taste the espresso. It's like drinking a warm cup of milk. Terrible. They need to up, they express so and also the phone isn't right.
Katie
Placed a mobile order this morning because I was ordering 4 drinks and didn’t want to mess them up when ordering. When I pulled through the drive thru I was given an attitude at the speaker for not giving enough time before arriving for my mobile order (I didn’t realize there was a big difference between ordering ahead and ordering at the speaker). There were only two cars ahead of me in the drive thru and when I pulled up the same person did not greet me, started handing me 4 drinks without a drink tray, and rolled her eyes when I asked for one. Did not say a single work to me or offer straws, just ignored me. I’m sorry for inconveniencing this store with a $30 coffee order and I’ll be sure not to do it again.
I'm not a frequent flyer at Starbucks and also getting used to using the app. I stopped in about 10:15am. No line. I wanted to add money to my app and also purchase a drink. The person who waited on me spoke so fast, super impatient and just unfriendly. Didn't seem happy to be there. Perhaps having a bad morning. I shared how I was feeling, i.e. not happy, with the employee and their response to me was "I'm not happy either". Spoke to the managers about my experience and found their response to be underwhelming. Note to Starbucks: Take items off your menu when they are no longer available. Needless to say, I won't be going to this particular Starbucks again.
Service: 1
Bailey Cole
Horrible experience, you can definitely tell that the quality of Starbucks has tanked. Not only did they keep me waiting outside through the drive-thru without any communication. Once I got inside the building they helped the first three orders in front of me.
Atmosphere: 1
Food: 1
Service: 1
Paul Barratt
I stood at the counter, no one else in line. There were five associates working. No one acknowledged I was even there. I waited a total of five minutes, no one asked how they could help, no one asked what I wanted. I walked out. Never to return again.
Service: 1
paige johnson
Every time I have gone here, the baristas have been so incredibly nice!!
Atmosphere: 5
Food: 5
Service: 5
Megan Tremaine
Horrible customer service experience. Employees were rude and slow. Do not recommend this location.
Very good coffee
Atmosphere: 5
Food: 5
Service: 5
⭐☆☆☆☆ If there were an award for world-class terrible customer service, this Starbucks would win it—hands down. This location serves nothing but bad customer service. One of the worst customer service experiences I’ve had at any Starbucks today. When I pulled up to the window, the barista had my drink in her hand but stood there talking to another employee for about a full minute—completely ignoring me. No greeting, no smile, no acknowledgment. She eventually handed me the drink without saying a single word, continuing her precious conversation. I asked her how come they don't write on cups like other locations when she handed me my first drink, and she gave me nothing but a bad attitude. She figured, I'll hold on to his 2nd drink for a minute or two as he waits. Maybe because she didn't like the question.
A friend of mine also today asked someone at the window for a Sharpie tonwrite on the cup and she treated him like garbage. It's never about policies and procedures, it's always about how you treat people when you're following them. Be more respectful.
This kind of service is unacceptable—especially from a brand like Starbucks. You can't be in the business of serving people and give them this kind of treatment. No matter what type of day you're having, you still serve people with a smile. If you can't do that, you shouldn't be in this type of business. I don't see Starbucks lasting very long.
I had a delicious Frappuccino with a shot of espresso and enjoyed it on their outdoor patio.
Anytime I mobile order for this location I end up waiting longer than expected. I got a notification my drink was ready and still waited another 10 minutes after that for it to be ready. A woman that ordered at the counter next to me saw her drink sitting on the work station for over 10 minutes and had to ask for it. 3 customers that seemed to be friends with an employee came in and had their drinks made immediately while others waited. I understand it was busy but it’s not fair to make people wait and the staff was not friendly.
Atmosphere: 1
Food: 3
Service: 1
Inconsistent hours. According to app and Google they show open until 9pm. Went to the store at 8:30 and they are closed.
Atmosphere: 1
Food: 1
Service: 1
The drinks here is usually great :)
Atmosphere: 5
Food: 5
Service: 5
Place needs an update. Service was great. Though I walked in and ordered to stretch my legs, my coffee was made immediately. That never happens, woohoo! But I think I would have been disappointed if I ordered with the App as the line was backed up... Thanks to the Barista who made my coffee pronto!
Fast forward to the review, of my review, and it just goes to show that it's another automated response with no clue of what I was actually saying. No need for an apology, I was basically commenting that the trip was fine, the people were nice and the service was good, but that the place needed a facelift. And I don't believe I worded it in any negative way. Anyway, thanks folks. Maybe have someone check the AI before responding to a Google review.
Atmosphere: 3
Food: 5
Service: 5
Slow service with an attitude, why come back?
Atmosphere: 4
Food: 4
Service: 2
This is the second time I tried a cappuccino at starbucks. You can't taste the espresso. It's like drinking a warm cup of milk. Terrible. They need to up, they express so and also the phone isn't right.
Placed a mobile order this morning because I was ordering 4 drinks and didn’t want to mess them up when ordering. When I pulled through the drive thru I was given an attitude at the speaker for not giving enough time before arriving for my mobile order (I didn’t realize there was a big difference between ordering ahead and ordering at the speaker). There were only two cars ahead of me in the drive thru and when I pulled up the same person did not greet me, started handing me 4 drinks without a drink tray, and rolled her eyes when I asked for one. Did not say a single work to me or offer straws, just ignored me. I’m sorry for inconveniencing this store with a $30 coffee order and I’ll be sure not to do it again.
Restaurantji Recommends
I'm not a frequent flyer at Starbucks and also getting used to using the app. I stopped in about 10:15am. No line. I wanted to add money to my app and also purchase a drink. The person who waited on me spoke so fast, super impatient and just unfriendly. Didn't seem happy to be there. Perhaps having a bad morning. I shared how I was feeling, i.e. not happy, with the employee and their response to me was "I'm not happy either". Spoke to the managers about my experience and found their response to be underwhelming.
Note to Starbucks: Take items off your menu when they are no longer available.
Needless to say, I won't be going to this particular Starbucks again.
Service: 1
Horrible experience, you can definitely tell that the quality of Starbucks has tanked. Not only did they keep me waiting outside through the drive-thru without any communication. Once I got inside the building they helped the first three orders in front of me.
Atmosphere: 1
Food: 1
Service: 1
I stood at the counter, no one else in line. There were five associates working. No one acknowledged I was even there. I waited a total of five minutes, no one asked how they could help, no one asked what I wanted.
I walked out. Never to return again.
Service: 1
Every time I have gone here, the baristas have been so incredibly nice!!
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service experience. Employees were rude and slow. Do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
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