I usually enjoy coming to Hooters, but unfortunately, my recent experience was extremely disappointing. We were seated promptly, but from the moment we were greeted by Nicole, things went downhill. She was incredibly rude and dismissive from the start. It felt like we were bothering her by being there. Throughout the meal, she was inattentive and slow to respond to our requests. We had to flag down other staff just to get basic things like drink refills and napkins. It seemed like she had no interest in providing even basic customer service. We tried to stay patient, but the lack of care and attention was overwhelming. Ultimately, we felt so dissatisfied that we decided to leave earlier than planned, along did the table sitting right next to us. My family and I are unsure if we would return. It's unfortunate because we've had good experiences at Hooters in the past, but this particular visit, due to Nicole's poor service, it left a bad taste. Hopefully, the management can address these issues to prevent other customers from having the same negative experience.
Service: 1
Chris V
It's the only hooters on long Island. Staff is nice. And so are the servers. It's not that expensive. Food is good. And sometimes hooters are packed. They have a bar too. And a lot of different drinks. TV at the bar. Good to watch sports. Overall it's a good place and I'm happy with it. Service can be faster. That's my only gripe.
Atmosphere: 5
Food: 5
Service: 3
Buddy Lorentsen DeGuido
Waited for 15 minutes; after seating myself…no one came to help. This was supposed to be a nice family dinner after a long day at adventure land, horrible experience and only saw two girls working, thumbs down 👎
Atmosphere: 1
Food: 1
Service: 1
Markus Clark (markus234234)
There's an unpleasant smell inside, and the AC doesn't work. The fries are like rocks. I almost lost a tooth. This is probably the worst Hooters restaurant I've ever been to. The waitresses don't understand what you're saying and they mix up orders. The end result is that I'm in the restroom with diarrhea.
Atmosphere: 1
Food: 1
Service: 1
Surabi Consuegra
Terrible service — waitress too busy on their phones and talking to each other to even look at the table they are taking care of — food was ok— tables were dirty and sticky — menus look like they had never been clean — will never go back to this location
Atmosphere: 1
Food: 3
Service: 1
Manuel “Dysfunctional Counselor” Garcia
NOT BAD OR GOOD. FOOD WAS HOT AND SERVICE WAS OK.
Atmosphere: 3
Food: 3
Service: 3
Kyle Petrano
You can tell there going out of business place looks terrible like it's about to demo and the service what service like the girls for a place called hooters is not good
Atmosphere: 1
Food: 1
Service: 1
Michelle Reinke-Soria
From the moment we walked into the establishment, we weren’t acknowledged by staff including the manager, who walked right past us. This should have been the sign to turn and walk away. No friendly welcome. Food order was taken and never checked on. Other table seated significantly after us and received food before us. When I questioned the manager, as he rushes past me and can’t give me/our table the time of day he says its on its way and something happened with zero remorse or care. Followed up afterward by waitress who tells us they lost our ticket and she was so sorry. When questioned why no one could even alert us to a problem with our order, she replied by saying she didn’t realize until the other table had received their food. How unaware of your tables can one be??!! Plates and utensils were never brought out until after food was delivered, very atypical for hooters service. Bathroom a mess as well. Waitress never once asked if there was anything else she could do for us. Manager never checked nor apologized for what happened (most places a manager would come over after food delivered to check in and see if you needed anything). Even with [most] the food being delivered, sandwich was still even later and no comment that it was on its way, it just came late. We had to inquire as to where the food was. Manager states a simple sorry as food brought out and walked away. No indication of compensation for their mistake. The manager’s initial compensation on bill (still without coming over to apologize) was $10 off. I’m sorry, they LOST the ticket - the entire meal should have been compensated. Waitress went back and defended the pitiful “discount” and was in agreement that the manager was unreasonable. Just watching her run around and having to ask for his help instead of seeing that she was struggling to keep up. There are zero words for how horrible this was and managed. It is a shame because the food isn’t terrible. We’ve been to several locations and nothing relates to what type of service that was.
Jonathan Quintanilla
Amazing food, great service
Rich Simon
The wings are my favorite. The wings at this location are unusually small. For the cost, full size wings would be nice.
I usually enjoy coming to Hooters, but unfortunately, my recent experience was extremely disappointing. We were seated promptly, but from the moment we were greeted by Nicole, things went downhill. She was incredibly rude and dismissive from the start. It felt like we were bothering her by being there.
Throughout the meal, she was inattentive and slow to respond to our requests. We had to flag down other staff just to get basic things like drink refills and napkins. It seemed like she had no interest in providing even basic customer service. We tried to stay patient, but the lack of care and attention was overwhelming.
Ultimately, we felt so dissatisfied that we decided to leave earlier than planned, along did the table sitting right next to us. My family and I are unsure if we would return. It's unfortunate because we've had good experiences at Hooters in the past, but this particular visit, due to Nicole's poor service, it left a bad taste. Hopefully, the management can address these issues to prevent other customers from having the same negative experience.
Service: 1
It's the only hooters on long Island. Staff is nice. And so are the servers. It's not that expensive. Food is good. And sometimes hooters are packed. They have a bar too. And a lot of different drinks. TV at the bar. Good to watch sports. Overall it's a good place and I'm happy with it. Service can be faster. That's my only gripe.
Atmosphere: 5
Food: 5
Service: 3
Waited for 15 minutes; after seating myself…no one came to help. This was supposed to be a nice family dinner after a long day at adventure land, horrible experience and only saw two girls working, thumbs down 👎
Atmosphere: 1
Food: 1
Service: 1
There's an unpleasant smell inside, and the AC doesn't work. The fries are like rocks. I almost lost a tooth. This is probably the worst Hooters restaurant I've ever been to. The waitresses don't understand what you're saying and they mix up orders. The end result is that I'm in the restroom with diarrhea.
Atmosphere: 1
Food: 1
Service: 1
Terrible service — waitress too busy on their phones and talking to each other to even look at the table they are taking care of — food was ok— tables were dirty and sticky — menus look like they had never been clean — will never go back to this location
Atmosphere: 1
Food: 3
Service: 1
NOT BAD OR GOOD. FOOD WAS HOT AND SERVICE WAS OK.
Atmosphere: 3
Food: 3
Service: 3
You can tell there going out of business place looks terrible like it's about to demo and the service what service like the girls for a place called hooters is not good
Atmosphere: 1
Food: 1
Service: 1
From the moment we walked into the establishment, we weren’t acknowledged by staff including the manager, who walked right past us. This should have been the sign to turn and walk away. No friendly welcome. Food order was taken and never checked on. Other table seated significantly after us and received food before us. When I questioned the manager, as he rushes past me and can’t give me/our table the time of day he says its on its way and something happened with zero remorse or care. Followed up afterward by waitress who tells us they lost our ticket and she was so sorry. When questioned why no one could even alert us to a problem with our order, she replied by saying she didn’t realize until the other table had received their food. How unaware of your tables can one be??!! Plates and utensils were never brought out until after food was delivered, very atypical for hooters service. Bathroom a mess as well.
Waitress never once asked if there was anything else she could do for us. Manager never checked nor apologized for what happened (most places a manager would come over after food delivered to check in and see if you needed anything). Even with [most] the food being delivered, sandwich was still even later and no comment that it was on its way, it just came late. We had to inquire as to where the food was. Manager states a simple sorry as food brought out and walked away. No indication of compensation for their mistake. The manager’s initial compensation on bill (still without coming over to apologize) was $10 off. I’m sorry, they LOST the ticket - the entire meal should have been compensated. Waitress went back and defended the pitiful “discount” and was in agreement that the manager was unreasonable. Just watching her run around and having to ask for his help instead of seeing that she was struggling to keep up. There are zero words for how horrible this was and managed. It is a shame because the food isn’t terrible. We’ve been to several locations and nothing relates to what type of service that was.
Amazing food, great service
The wings are my favorite. The wings at this location are unusually small. For the cost, full size wings would be nice.
Restaurantji Recommends
Good food - REALLY LONG wait for everything
Basically a typical wing place thought I would see more than one game being played if you're looking to get wings or anything else come here
HautieWaitress and comfort food
Hot women
wouldve been 5 if there were femboys
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